Customer Ratings & Reviews

Mission valley store needs more staff No customer service. I have been twice and will not return. I do not recommend this store

Waited for over an hour to be helped in the store with only two people ahead of me.

Is the Subwoofer connected wireless to the Soundbar? Is the subwoofer working?

They did a good job with most everything BUT they were not familiar with my sound bar and ended up mounting it upside down and then thought it was defective because they did see it was powering up because the display was facing the floor. Once we figured that out we were OK but it caused me to go back to best buy to exchange one of these units before on,the second one the issue was discovered. Maybe they should have been more familiar with what they were working on before doing the job

I ordered service through geek squad agent whom charged full price for home theater service call. When I reviewed bill I called geek squad was hung up on once and transferred 6 times to different agents all whom were unable to resolve the issue while also refusing to bring a supervisor into the conversation. I am a year long contract member and the normal discount would have reduced the charge by over $100.00.

Service was never completed and the cost was never refunded - been waiting 2 months for a refund

The technician was very courteous and professional. The soundbar looks great. Would definitely recommend for those of you like me that aren't very handy.

Soundbar was never mounted. Did not have the correct sounder mount.

They will set-up and get you the app, sync, and jet. Expect not walkthrough or testing of the system other than a volume check. If you are expecting to learn about your system, and capabilities head to YouTube because they need to get back with coworkers to grab lunch. They will be vocal about this too.

They didn't mount it in the wall, and didn't make sure the sound in the speakers worked....which it doesn't. I need to get them back out to fix it

will see how this goes with geek squad. heard good things. hoping for best. pending install

My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My original appointment was canceled without my knowledge. I Had to reschedule my installation date multiple times. Rearranging my schedule to accommodate the installation was very challenging. Horrible experience.

OOPS! The installers put this UPSIDE DOWN. Obviously, they didn't try to turn it on and check it was working BEFORE they left. Terrible!!!

did not connect sound bar to all my devices they had no idea

This group of individuals cancelled my delivery date more than once without any notice. I had a planned deliver of 8 am to 1:30 pm, the app was flashing day of deliver. But no one ever showed. Called Best Buy corporate they said delivery was cancelled but no one informed me

This service was not completed. The television is currently on a table, in front of the wall mount - WHICH I INSTALLED - no service was completed by Geek Squad personnel. The television was not even removed from the box. Sound is currently from the television only.

Scheduled 3 times to install TV on wall. First day never called, never showed. 2nd day showed at 5 pm and stated he needed additional equipment from Best Buy. Would be back Saturday to complete. NEVER CALLED- NEVER SHOWED. Returned equip and service contract on Monday for full refund.

The soundbar still not working, you have been out three times,not overwhelmed.

The installer cut a cord to my tv and fried it when installing the soundbar. He was apologetic about it, but I had to deal with Best Buy for a couple of weeks to get it replaced. I would still use BB for installation anyway. Great folks.

Geek Squad never showed for appointment and didn't return call until 45 minutes later. Long wait time to contact someone from Geek. Stated he had wrong address even though two Tv's delivered on separate days at correct address. Will not recommend.