Customer Ratings & Reviews
- SKU:
- 6433395
Customer reviews
Rating 4.5 out of 5 stars with 3494 reviews
(3,494 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the sound quality and ease of use of the Soundbar Setup & Mounting product. Many also appreciate the clean installation process and the professional service provided. However, some customers have noted potential issues with mounting, compatibility, and alignment.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed it over the fireplace and forgot to use a HEAT SINK for the fireplace will not get the surround bar hot
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service installing new television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service. My soundbar no longer works after having a new Sony television bought and installed by Best Buy. Installation a disaster. After trying 3 times and visiting store I have not been successful in anyone solving my issue.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Highly unprofessional response from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly pathetic response. Nobody did contact on the day of the service and nobody did turn up for the service also. Despite I made multiple calls to BestBuy, no help and couldn't reach out to Plymouth Meeting, PA branch store manager also.
No, I would not recommend this to a friendRated 2 out of 5 stars
sound bar not positioned the greatest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar did not hav L-brackets. Tech guy said he would order them.
This review is from Add-On Soundbar Setup & Mounting
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. Having your home theater set up just how you like it definitely enhances your experience. It sounds like the sound bar may not have come with the appropriate brackets to set it up perfectly, and that we're working towards a resolution. We’re sorry for the inconvenience that this caused you. Should you need support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Didn't come out or call to let me no.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to get a TV guy to set up my TV. I paid over $600.00. Best buy sent me a message there would be there. I waited all day and nothing. I went to the store they could help me. The next day I called all the best but numbers I could find. I ended up picking it up myself
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all they've gave me the Wrong soundbar, Horror horrible service!!! Can I have to wait weeks for another service appointment?
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Service was horrible this time - better in the pas
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad sent out a 3rd party installer, to mount a soundbar. The installer did not use the included mounting template, so had to drill multiple holes to line up the brackets. Very unhappy with the service quality.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad Chad is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Top of the line Sony Sound bar will make popping noise and then no sound. You have to turn everything off and then turn everything back on. Very disappointing to pay 1400.00 for a sound bar that doesn’t work correctly. Geek squad Chad did a good job setting it up.
This review is from Add-On Soundbar Setup & Mounting
I would recommend this to a friendRated 1 out of 5 stars
You need a mounting device.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar install was a joke. I wasn't prompted to purchase a mount (like I was with the TV) so all they did was plug it in. That was the installation. If you're purchasing the sound bar install, be sure to buy a mounting device.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
No service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was never completed. They said the. Oils not complete the service due to its a tiled fireplace surface
No, I would not recommend this to a friendRated 1 out of 5 stars
No they did not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No they did not mount sound system or TV. They took everything out & said they could not install. Then they could not take back. Had to hire professional TV installer.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Charged for a service that wasn’t completed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with the installation of basically everything that they were supposed to do. Tried to contact a supervisor, left multiple messages, no response. Zero stars if I could.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geeks installation agents left my house and did not complete the order. Also, they left without hooking up the TV back the way it was. i have not been able to use my TV since then.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We can't get it to work and when we went to the store to ask questions, all the sales person would tell us is to have the Geek Squad come again for another $100. After all we spent the first time. It's changed how I feel about Best Buy.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound bar clearly says mounting screws not include
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This did not get installed. I had to do it myself and the screws that were included to mount the bar to the bracket did not have the right threading. Had to go to a specialty shop to get screws with correct threading
This review is from Add-On Soundbar Setup & Mounting
I would recommend this to a friendRated 2 out of 5 stars
Unable to mount.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer could not mount the soundbar. Not sure of the reason.
This review is from Add-On Soundbar Setup & Mounting
I would recommend this to a friendRated 1 out of 5 stars
Not Very Good. Rushed And Incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had many prior installations from Geek Squad over the last decade . This one was not very good. Rushed . I had to have further work done after they left .
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
My experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is just okay, service was sub par. I would have expected better!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Installation Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never completed, they did not even make an attempt to install nor open the box that had mounts.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never happened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Attempted to install but never had the product. Then was lost in the warehouse for over a month.
No, I would not recommend this to a friend