Customer Ratings & Reviews
- SKU:
- 6433395
Customer reviews
Rating 4.5 out of 5 stars with 3494 reviews
(3,494 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the sound quality and ease of use of the Soundbar Setup & Mounting product. Many also appreciate the clean installation process and the professional service provided. However, some customers have noted potential issues with mounting, compatibility, and alignment.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Didn't need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My sound bar looks better laying on top of my entertainment center.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Most of the items I bought were not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not Installed properly. Most of the items I bought were not installed at all. The people that put it in left and knew they were not finishing the job and now I can’t get anybody to help me
No, I would not recommend this to a friendRated 1 out of 5 stars
Sorry to say as I like these guys but, a flub job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted my tv and sound bar speakers and never paired or even accessed the speaker remote! I have called and texted and have, to this date, not been given an answer on when and if they will give me any help here.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 5 out of 5 stars
Great sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience with Geek Squad installers. Very helpful.
This review is from Add On: Soundbar Mounting
I would recommend this to a friendRated 1 out of 5 stars
Poor organization
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because GS didn't note everything I told them they came unprepared. As nice as the fellow was he left us with inoperable equipment. We have had the equipment for about 3 months now and the TV still does not work!
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mount for sound bar keeps slipping and sound bar was junk. I used it day hooked up and went bad next day still waiting for replacement
This review is from Add-On Soundbar Setup & Mounting
I would recommend this to a friendRated 1 out of 5 stars
This isn't the way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker is not floating The wires are visible The speaker is not flush to the wall
No, I would not recommend this to a friendRated 1 out of 5 stars
Refund me Geek squad …
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They couldn’t fix my sound bar and rear speakers. I Hv to call external electrons and laid $300 for installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Subcontractor was less than desired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were sent a subcontractor to do the work. They didn’t have extra supplies that were needed and the work was not completed.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician did not know how to set system up. Stated needed a geek squad guy. Called to talk to a supervisor, was hung up on three times. Poor service
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound bar sync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar doesn’t sync with tv they say that they can’t get the sound in sync with tv not sure who to call now l’am sorry that Best Buy’s was the wrong place to buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Crooked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad installed the sound bar crooked! So we decided to correct it ourselves and when we did there were several holes in our brand new drywall so we were unable to properly install it due to the numerous holes! Very disappointed!!!
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad no showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refer to my other review on the tv mounting. Geek Squad didn’t show and didn’t call. We canceled the order and did it ourselves. Best Buy lost two long term customers.
No, I would not recommend this to a friendRated 1 out of 5 stars
bulky sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too bulky; was not recomenndend by geek squad team; the plug was to bulky
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how this setup makes my entertainment room look
This review is from Add On: Soundbar Mounting
I would recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service it took two trips from geek squad to set up the soundbar and charge us for both times when it was their fault the first time
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, the soundbar went out the day after I bought it. Still trying to resolve the issue after the second soundbar is not working.
This review is from Add-On Soundbar Setup & Mounting
I would recommend this to a friendRated 1 out of 5 stars
Never did after 3 attempts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worse company to do business with. You are terrible. You really deserve a 0 but that’s not available. You will never get any more of my business for sure.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent scheduled for wrong service , wanted surround sound installed.
I would recommend this to a friendRated 1 out of 5 stars
I was charged over 900$ for a Sonos and a tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible geek squad support. Rep was here 5 minutes, told me to buy a new hdmi cord and left. Two reps were scheduled to dismantle my tv. Problem still persists despite recommendations by rep
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to reach out to us about this. I'm sorry to hear about how this appointment went. That's definitely not the level of service we aim to give you. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.