Customer Ratings & Reviews
- SKU:
- 6433395
Customer reviews
Rating 4.5 out of 5 stars with 3494 reviews
(3,494 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the sound quality and ease of use of the Soundbar Setup & Mounting product. Many also appreciate the clean installation process and the professional service provided. However, some customers have noted potential issues with mounting, compatibility, and alignment.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Install was disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were rude. I would not recommend. Would get from somewhere else.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar does not work despite two visits. Terrible
No, I would not recommend this to a friendRated 1 out of 5 stars
Kit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to Use and very smooth to use to work and easy to carry
This review is from Add-On Soundbar Setup & Mounting
I would recommend this to a friendRated 1 out of 5 stars
It was incorrect from the initial design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t use them again or recommend them to anyone wanting any in home installation.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar still not working after 2 visits from Geek Squad.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Wires wires
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently I don’t need a mount? I have visible wires hanging. They are coming out to fix
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for uploading your review. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Adding sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good the response time was Awful and my sound bar doesn’t work right.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
can't review hasn't occurred
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The products are great the geeks maybe 5 stars but time to get it one is awful
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Simon. Thank you for taking time to share this with us. We appreciate the feedback and hope the install goes well. Please let us know if you need anything!
Rated 1 out of 5 stars
Not the right part to hang soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technician suggested I buy a new one. The only one on his truck was $699. I declined.
This review is from Add-On Soundbar Setup & Mounting
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading this review. You can find more options for a soundbar that will best fit your lifestyle and budget at Best Buy. Our Geek Squad is here to help. To start your support session, please connect with one of our chat agents at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Uninterested in explaining the product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They stole the stand after tv was mounted to my wall! This is not a joke!!!
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad Customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad has horrible customer service. Will never use them again.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound at
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratch my wall mounting it. Wouldn’t recommend to no one
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Not for us.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this item. Did not work as anticopated. Sorry.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Messed up on my order 3 times and took 3 weeks to install. Never again!
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Poor install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed directly under tv blocking top speakers resulting in poor sound quality.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. A new home theater audio system should be an exciting addition to your home. However, not being satisfied with the installation is concerning and we apologize for your having had this experience. For additional support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never liked soundbars and this one was nothing different. I just didn't care for the sound quality.
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendRated 1 out of 5 stars
Very helpful and did a good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was excellent. He was very helpful and did a good job.
This review is from Add-On Soundbar Setup & Mounting
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your feedback! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!
Rated 1 out of 5 stars
no help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no one can help with my double billing issues worst service ever
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out about this. I'm sorry that you're having trouble getting ahold of us and receiving assistance. We'd recommend connecting with your local Best Buy store if you haven't already. They can also refund a double charge. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Call in to Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhelpful over the phone as well as in person.
No, I would not recommend this to a friendRated 1 out of 5 stars
3rd party is the worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst experience ever. do not ever let a third party install,
This review is from Add-On Soundbar Setup & Mounting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. I apologize for the poor experience you had with an install. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.