Customer Ratings & Reviews

The agents were punctual, professional and precise in mounting my sound bar to my tv as well as setting up Sonos surround speakers.

I’m so glad I didn’t try to install this on my own, especially into a fireplace. It looks great-despite the directions being problematic. It it had been me installing it I would probably have tried to return it.

excellent product; sound is incredibly good integrates well with Sony 93xl 65"

The geek squad agent let me know he was on his way and was on time. Professional installation and helped me learn how to wotk it.

Megan and Kyle were terrific, with a clean and efficient installation and explaining how to use the equipment.

The Sonos sound bar has very good sound and when watching movies it give a movie quality sound and works well with other Sonos equipment.

The Geek Squad did an outstanding job routing cables and installing the sound bar. In addition to their excellent technical skills they were professional, informative, knowledgeable and always courteous.

The agents recommended and installed a sound bar to my 63” TV.

The GEEKS are the BEST part of Best But. The Geeks are the reason I shop at Best Buy. I appreciate and respect the services and installation that the Geeks provide.

Installers were perfessonal and knowledgeable. Thanks!

the guys were on time, fast, knowledgeable and set up the entire system, patiently answering all questions. Excellent!

The agents connected my sound bar, tied up the cables and explained how to switch between the different options. I was pleasantly pleased with their work ethics

I just had my new tv mounted by Best Buy a few months before I purchase the soundbar setup . I went into the store and the home theater sale associate wasn’t sure what to ring up so he asked for assistance. The other associate came over and was going to charge me to uninstall my tv and then charge me to reinstall my tv plus charge me for a soundbar setup . I’m like that a lot of services being charge because if I was getting a tv install done they would have just charged me $50 because I have the total geek squad package. But that service would have included an uninstall of my existing tv and mounted the new tv so why would you charge me $100 to do that all over again.long story short they overcharged me , the 3rd party installer didn’t even have to remove my tv from the wall . I told him they charged me for a tv mount install and he told me he would make notes to them so they would know and just go to the store and get my $50 back from the store . I went to the store that was closer to my home to return the service that was not done and they were going to send me all the way back to the other store I did my setup from . Only reason I purchase the install with the other store because I was in the area at that time but because it was only $50 dollars they said they would take care of me . I get it you don’t wanna lose money I use to work at Best Buy years ago but don’t try and inconvenience a customer because you didn’t want to lose money for the day .. I have purchased over 10,000 in that store within a year .Best Buy in Las Vegas have to do better with their customer service . Even when you go into the store nobody speaks or ask if you need help . Every time I go into the Marks location I have to ask for help and people are just standing around talking to each other .. my install was purchased at the Maryland store where it took 3 people to figure out what I needed to be charged and the Marks location hesitated to give me my money back.. with this new total geek squad package the associate need to have a better guide in helping them to figure out what to charge people . Because if I didn’t say something I would have loss out of some money and I’m pretty sure other customers are being overcharged .. the new geek squad service can be great if people really knew what they were doing .

The technicians mounted and installed my soundbar with no issues.

The people that mounted the Soundbar did a wonderful job.

Impressive service, on time and very professional. Definitely will use again

I decided to mount my sound bar to the wall, and the boys did a perfect job, making sure it was level. All the hook ups are working perfectly, and it sounds great. I could wake the neighbors if I turn it up

I am always satisfied with the service provided by the Geek Squad team.

Nice Sound Bar! Sounds Amazing. Excellent install from Geek Squad, many thanks for a good product and service.

Geek squad, always, professional reliable Best Buy only plays I’ll purchase my new TVs and other great performing accessories