Customer Ratings & Reviews

Excellent experience with the Geek squad installation! Very friendly & professional!

Did a great job with the set up of the new sound bar.

The sound from our new Sony TV is much improved with the addition of the Sony Sound Bar. It sits in front of our TV very nicely and did not need mounting.

Prompt and knowledgeable. They programmed my remote which I probably could not have done on my own.

I love my sound bar the gentleman that came to install. It were very nice and pleasant and took me step-by-step. Thank you Best Buy.

Even though they didn’t speak much English, they setup my sound bar quickly and properly

The tech agents installed my TVs and hooked everything up so they both work just fine.

Deivery was canceled twice by vendor with no explanation. Zero help from customer service reps on phone. Very frustrating it took 2 weeks. Separately, the 2 squad members who showed up and did the installation were outstanding. Very friendly and professional. Hope they return if I ever order again from Best Buy.

Mounted sound bar well.but did not hide wires very well

I wish I could remember the technicians name who came out and mounted my sound bar system. It was the second time that he came out. The first time, I had been sold the wrong system for my needs. He immediately let me know and then made a few suggestions that would suit me. He came out after I purchased one of the systems he suggested and took about 20-30 minutes to set it up. He worked fast and efficient. He explained about the system and how it worked and showed me a few things I could do to get the best out of it. Very happy with the service I got from him.

Great product to work with the mount for the tv the sound bar looks perfect lined up under the tv on the wall

The quality is amazing and looks remarkable on the wall

The sound is awesome makes a big difference. Makes you feel like you're at the movies

The agents were able to link up all the sound system and add up TV to the mount

We had the sound bar added for an additional television in our entertainment room and we love the sound.

the (non Geek Squad) external resource installation team was great. nice. very knowledgeable.

Mike came to install my TV and soundbar. He and his coworker were very professional, knowledgeable and most of all courteous. I highly recommend them. Mike recommended other items rather than what we had originally purchased. We went to the store, returned the original items and bought the ones he recommended. He came back later to install our stuff in spite of his busy schedule! Kudos to Mike!

The sound bar was mounted below the TV and all wiring to the TV and Sound Bar was mounted through the wall with nothing showing on the wall. Very good!

The agent did a wonderful installation on both my TV & Sound Bar. I would absolutely recommend the Geek Squad to anyone/everyone that needs professional assistance with electronic installation or set-up. They are always professional, polite, informative and honest and upfront with answers. If they are not sure of something they don't push you off, they try to direct you to someone who can give you an answer or to where (internet, etc...) you can get an answer.

i highly recommend this set to go along with the surround speakers, must have for both