Customer Ratings & Reviews

Guys were great and amazing on time made sure everything was done accurately

Everything went great with installing my Sonos sound bar. They were created in the using the Sonos mount and another mount it’s connected to the TV so didn’t have to stay on the wall

Great product and i will love to get more and will also recommend families and friends

The Geek Squad mounted the tv, no problems except I had to have them come back and re-mount due to the location. They originally mounted it too high and was uncomfortable viewing. The re-mount worked great!

The associate who mounted our new TV above the closet did a great job in a very small area. She was very competent at her job and knew a lot about setting up new TVs.

The agent installed the water line and ran it from the wall into the back of the LG Refrigerators. Then I was impressed that he took time to clean up behind himself great job I haven’t had any more problems of that kind.

I thought I needed a new Sound Bar but Best Buy Technician adjusted the existing Sound Bar and Television and also added my new DVD player. I’m very pleased with the results.

Best Buy’s customer service is second to none. It’s why I remain a loyal customer without fail.

The installers did a good job, but not after a terrible experience. I paid for this service and it's way overpriced, but i figured it would save me a hassle because I work a lot and if it was an expensive service, then it would be a top shelf service too. I was wrong. The appointment was to mount the TV and soundbar. I paid for a bracket for the sound bar suggested by the best buy associate. My girlfriend took the day off of work for the appointment since I had to work. They confirmed the appointment via text at 11 pm the night before. Very unprofessional. They called me saying they had a bunch of calls outs and had to reschedule. I had plans to watch the game with friends that Thursday and I had to cancel them AND they got to pick the day that was convenient for them, not me. I didn't make a big deal about it and politely accepted despite my frustration. My girlfriend lost $200 of work. She had to take another day off of work. Guess what? They never showed up! Another $200 of work lost for nothing. I sent him a text asking why. He never responded. I called best buy, got their call center in another country. The lady put me on hold and then we got disconnected after over 30 minutes on the phone. I called again and ended up being on the phone for well over an hour. The agent spent a long time trying to figure out what happened but couldn't get ahold of anyone. He also said he couldn't reschedule because it's still listed as "in transit". So he told me to call back tomorrow to reschedule. The other guy finally texted back and said that the office was supposed to call me, which they didn't, and that the bracket for the sound bar that the best buy associate suggested is incompatible with the sound bar. They seriously couldn't just call and see if I wanted them to work around it? The agent on the phone told me to call tomorrow, and they can reschedule. Then he promised me compensation for the inconvenience, but I'd have to call for that. I called the next day and had to speak to the call center again. Another long phone call. Again, they could do nothing because it was still listed as "in transit". I ended the call with no resolution. Hours later, I received a notification that my appointment has been scheduled. The picked a day and time the next week without consulting with me. That Saturday, I decided to call the store manager and complain. I called and it transfered me to the call center even though the number was local. I immediately got frustrated. Why is it a local number if it's going to the Philippines? I asked the lady why I can't just call them, and she said it's because you need an extension. I got frustrated, but not at her, and explained to her that's senseless and she hung up on me before I could get the extension. So, I got up and drove to the store. Got the store manager, Lamar, and he was very nice and helpful. After looking into it, he acknowledged that the situation was as messy as I said it was. He couldn't make changes because it's listed as "in transit". That phrase was really starting to irritate me. I remained kind and respectful hoping for a resolution. He told me they would look into it, and a guy named Jordan gave me his number and told me to text him if I have any concerns. Lamar also told me they would compensate me for the inconvenience after everything is resolved. Next week, the manager of GS reaches out. He was very nice, and told me that they would refund me for the sound bar bracket after the service. He also told me that the sound bar came with it's own, so I never needed to purchase one, and they could've just used that when they decided not to show up the second time. His guy showed up on time, installed it, and I got the refund for the bracket. I never got the compensation I was promised, and I can't get a hold of anyone. Jordan responded to texts before the service was done, but never responded after I told him I could not get a hold of Lamar. I can't find the extension number for the store, and when I call the number, the call center people say there isn't one and act like there never was. I'm so frustrated. Then they say the only way to speak to a manager is to put in a request through them and they'll call you back. Guess what? They don't. Worst company and experience I've ever been apart of. I spent about $5,000 November-december, and probably well over $25,000 since starting to work. I'm not spending a dime on them, and sharing this experience with evreyone I can and any media outlet that I can until this gets addressed.

Geek Squad hooked up a Sonos Arc at the same time as our tv. It was quick and easy and looks great mounted under the tv. We look forward to expanding our system with surrounds and a sub in the future

The agents connected my sound bar to a 55" Samsung smart TV and it works great.

The sound bar looks like it’s part of the TV. Seamless. Geek squad experts installed everything professionally. Absolutely worth their services

Geek Squad saves the day again. They hooked up my existing sound bar to my wall mounted tv. Everything works great and they were SO polite! I highly recommend the Geek Squad. They do it right the first time!

Geek squad was great I didn’t have Al the parts to mount it so they came back again when I got the parts needed

Great fit for my sound bar but I’m about to move it to the master bedroom

[Employee of bestbuy] My installers Nick and will were amazing . Everything went perfectly.

The gentlemen from the Geek Squad that came to install our TV and sound bar were top notch. They did fabulous work, knew what they were doing and left our home as they found it. Can't say enough good things about them.

One speaker ended up in a different place than I said, BUT GUESS WHAT, it worked out better! Let these guys do their thing! Great work!

BestBuy mounted the tv and sound Bar. Looks great on the wall. Sound bar is right below the tv and looks professional. Well worth the money spent to have this done. Very Happy with the install, over all look and service we received

The team that came was on time, super helpful and very friendly. I would really recommend getting Total Tech support and getting Geek Squad's help.