Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
decent installation but hurried and not good expla
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent installation but hurried and not good explanation to the customer. Some folks (I am one) need better and simpler guidance, and maybe some printed materials for reference.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you thinking of Best Buy for the new purchase and installation. More often than not, our customers find they need some education around the new items they've had set up. Although not all manufacturers are including printed manuals for all products anymore, our Geek Squad Agents should be available to offer this type of support during the service call. If you have further questions, please connect with our Agents at (800) GEEK-SQUAD or (800) 433-5778. Thanks for taking the time to provide a review!
Rated 2 out of 5 stars
work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As of today, the cables have not been covered and hidden as I was told would happen when installed on wall.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor follow-up customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad person was efficient and instructed use in an understanable manner. However after one week the soundbar would not interface with our TV. I called the Geek squad person who had given me his card and both times I called he di not respond. Poor customer service for which I paid obet $200
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
We should have purchased the Sony Surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad came and set everything up (or so we thought). We turned the tv off and the next morning, we could not get the sound bar to work. I cannot say too much at the moment because the Geek Squad will be coming out on Monday.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
The Geek Squad agent did his job. However...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad agent did a good job hooking up my new audio receiver to all of my other components. However, after only a few weeks the audio receiver now has to be unplugged from the surge protector every evening then plugged back in the following day because it will not completely shut down. I was told by a Geek Squad agent that the receiver would have to be sent back to the factory for repairs and I would be without it for several weeks. I am NOT a satisfied customer!
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
The Worst Experience !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t wait for this survey. My geek squad guy was as ornery, nice and nasty as they come, he was horrible. I needed a outlet bar & he told me he only had 20mins to complete this job. I spent $100.00 for 20mins? Kyle or Kevin needs to be let go! He was nasty telling me what I could do just in case he had to leave I hired him I don’t think I will be getting the geek squad again ! I thought I was doing the right thing
No, I would not recommend this to a friendRated 5 out of 5 stars
Audio set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two members of the Geek Squad connected a new receiver to an existing in ceiling, multi-zone home sound system. It works great and they explained how to use the new system very clearly.
This review is from Add-On: Basic Audio Setup
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad efforts on repairing a flawed Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents have been out Twice to fix the Sound Bar connection. They were very professional and nice people. Unfortunately they could not completely fix the problem and I had to bring the Sound Bar in to be sent out for repairs . I have a Warranty with the Sound Bar and was disappointed that I have to wait 5 to 6 weeks for an answer on the problem and return.
I would recommend this to a friendRated 1 out of 5 stars
Requesting a refund. GeekSquad didn't do the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your team couldn't set up the sound system. They left and promised me a refund. I am officially requesting a refund of $99 for the setup, which wasn't done.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible delivery and install team, they never show up on the day of delivery and install. They didn’t even call me to let me know that they wouldn’t be able to deliver my tv and surround sound system as promise. I waited half a day and it was past the schedule time for delivery and install, so I called them. That’s when they told me that they wasn’t able to deliver and install, they didn’t even have the decency to call and let me know. Wasted my day waiting for them.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was a disaster and it wasn’t even geek squad it was a third party had to reschedule 3 times and didn’t even have the correct stuff to install very disappointed
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share your feedback with us. We expect our Agents and vendor partners to provide clear communications with our customers, and to ensure that any work is completed cleanly and professionally. We apologize that this hasn't been your experience with us. If the services have not yet been completed, please give us a call at (800) 433-5778 to discuss rescheduling or cancelling and refunding the services.
Rated 1 out of 5 stars
Bose 90
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product doesn’t stay connected and is impossible to reconnect…
No, I would not recommend this to a friendRated 2 out of 5 stars
Still not set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Bose Lifestyle in April and set up the installation for June, had a partial done in July and still waiting for the other installation
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Very disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent installed two replacement solar motion detectors. The first two flooded and failed after three months. Two days after installation the two new ones have gone offline. I have messaged/called three times and no response. Solar detectors are not functioning and I don't know if it the equipment or installation. And all this on the fifth installation appointment that was made--first four were no shows.
No, I would not recommend this to a friendRated 2 out of 5 stars
TV & Receiver set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Things are still not working properly. I have problems with my digital optical audio.
No, I would not recommend this to a friendRated 2 out of 5 stars
TV was installed quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.mounted my TV and connected all the devices.....but appears not to be connected correctly. Need someone to come back out to address these issues
This review is from Add-On Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. It sounds like you need to get your TV and connected devices up and running right away. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really does not add up to be what I expected for the price I paid !!!
No, I would not recommend this to a friendRated 2 out of 5 stars
Really didn’t know what they were doing. Contracto
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up 4 hours late. My son had to correct their work. Disappointed. They were contractors because I guess the real geeks were overbooked. Get it together. P
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your thoughts with us. It is perfectly reasonable to expect that our technicians will arrive on time and complete the work accurately. Based on what you've described, we regret that was not done for you. If needed, for further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not flexible once scheduled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He came, I said I did not have the Soundbar. He did not give me credit for not mounting/attaching it. Very disappointed.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad did not install sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. The soundbar did not improve the sound of the TV. 2. I had no real place to locate the big bass box that was not expected as it was not explained to me when I bought the associated TV. 3. The Geek Squad did not install the TV and sound bar, as I requested. 4. The TV and sound bar were delivered weeks after the promised date.
No, I would not recommend this to a friend