Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t feel it was right that I was charged $79.99 for setup just because I requested setup after I got the sound bar home and realized I couldn’t do it myself after I was assured by an associate at the store that it wasn’t hard to install.
I would recommend this to a friendRated 2 out of 5 stars
Geek Squad explained things great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad member was very knowledgeable and did a great job with the audio. However, the Atmos Sound bar is still switching back to TV speakers
This review is from Add-On Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for submitting your experiences with us. We are glad to hear Geek Squad did a great job helping you. We want your soundbar to work the way you want it to.
You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Rated 1 out of 5 stars
Took longer than it should to get appointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call twice to get them to set up. First time said they couldn’t make it after waiting all day for them and making multiple calls to see status of their arrival. Usually not a big deal but when you take off from work it is a big deal. Was told by sales lady that speakers were included which they were not .
No, I would not recommend this to a friendRated 2 out of 5 stars
Unhappy Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad came for the wrong thing. Wanted them for training on the controls of the TV and soundbar not the installation.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Uncharacteristically poor Geek Squad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent at the Collegeville store reactivated the touch pad on my laptop, and was unable to deactivate it. He went to the rear of the Geek Squad area, came back, and announced that there is no way to deactivate the touch pad. Because of dealing with this for the entirety of my appointment, we dealt with none of the issues I came to discuss. An atypical but still unacceptable visit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Beat buy again messing up order and refusing to ev
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came in with broken freezer. Called customer service- they refused to set up a new delivery appointment . I paid gor the stuff- they came in with a broken freezer- and best buy dont want to even clarify when I can get the item I paid for.
No, I would not recommend this to a friendRated 2 out of 5 stars
But the rest was done quite good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to do it myself afterwards. Only the sound bar was connected not the base model.
I would recommend this to a friendRated 1 out of 5 stars
Not very professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 guys came to install our new TV and connect it to the existing audio and video feeds in our home. One guy did nothing. The other two dissed our existing audio cables (RCA) and at first said couldn't be done. Also noticed that we had just switched our internet to AT&T and one of the gurs said that we'll regret it and be sorry. Asked if this was for sure the 4K, and they weren't real sure. Not very professional.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad will not prepare to hook everything up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was not prepared to mount my soundbar to my television did not have all the proper equipment
No, I would not recommend this to a friendRated 2 out of 5 stars
Sound Bar it was an contracted company not Geek Sq
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My appointment was changed three times before I got my product.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Did not set up for TV remote use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not set up for TV remote control use, said it can be difficult.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for leaving a review! We apologize for any confusion about the services that you had purchased. Our Basic Audio Setup would not include remote control programming services. If you need assistance with scheduling a remote control programming session, please connect with us at (800) 433-5778.
Rated 1 out of 5 stars
Wasn’t Able to Comunicate.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Had a really Strange Experience, I spend $200 to have the technician installed the TV and Sound Bar. But the guy that was installing it didn’t know English very well. I emailed Best Buy to let them know how it went,it was a waste of $200 to not know how to used my TV and Sound Bar. I had to just read the manual.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing…. Waste of $99
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was not able to fix my audio set up. He stated that some of the the speaker outlets in the amplifier did not work which we found was not correct. Someone else fixed the problem with the same amplifier and we realized some basic troubleshooting was not done by the technician (e.g. tracing wires to speakers & connections of all the speakers to amp)
No, I would not recommend this to a friendRated 2 out of 5 stars
Need repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv worked while here but after he left I turned it off and when I turned back on it didn’t work. Need additional help.
This review is from Add-On Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Marge. Thank you for reaching out about this. I'm sorry that the TV isn't working, especially right after the agent left! We'd be happy to come back out there and get you up and running. We have Agents standing by to help. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 2 out of 5 stars
Let's be honest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frankly the service didn't live up to expectations for the price. Multiple trips were necessary and they weren't able to complete without charging more.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello FletchLives – Thank you for your feedback on your recent audio install. We never want there to be any confusion about what’s covered under one of our services, and it sounds like there was here. We take that to heart! We’re confident we’ll provide you with superior service the next time you use us. Please reach out to us at 1-800-GEEKSQUAD (1-800-433-5778) to go over any additional concerns you have.
Rated 1 out of 5 stars
I would rate this poor, my audio still does not wo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i paid for them to install the speakers with Television, amp and speakers. The system still says NEEDS INITIAL SETUP, I HAVE CALLED, TRIED TO GET THEM BACK HERE..TO NO AVAIL. I CANT GET THEM ON THE PHONE, OR ON THE INTERNET. WHEN YOU TRY TO ASK FOR RESCHEDULE IT WANTS TO CHARGE ME ANOTHER 200.00. I PAID THAT MONEY AND CANT USE ANYTHING! ITS RIDICULOUS. POOREST QUALITY OF INSTALL I HAVE EVER RECEIVED.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
could have been better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tech. knew what he was doing but very disappointed he did not even attempt to show me.
I would recommend this to a friendRated 1 out of 5 stars
Came and did nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a waste of money for them to come out they were here 5 minutes and basically did nothing I seemed to set up my speakers and just had to turn them up and yet still charged 189.00 bucks for nothing I should have been given a refund
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy from Best Buy!!!!!!!!!!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Bar is still sitting on the dresser desk and not setup and after a month now noe has show up to complete setup.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Terrible Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the in home service and they went to the wrong house in the wrong state. Took 4 weeks and 5 phone calls to try and straighten it out
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your experience with us. This sounds far from the typical service call, and I can understand how you must feel after the confusion with the address. It sounds like you'e been in contact with us already, but if this still needs resolved, please feel free to call us at 1-888-BEST BUY (1-888-237-8289), where a member of the Customer Care Team will be able to assist.