Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Unexpected bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not expect a bad service from Best Buy after so many years being a loyal customer. Needed to request several services. Did not get a possibility to talk to anyone in Oakdale, MN. Always sent the call to Asia where they did not know anything about anything. Did not get any help.
No, I would not recommend this to a friendRated 1 out of 5 stars
Complete Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did such a poor job of wiring audio for home theater, I needed to remove everything they had done and redo it in a logical manner. Also, they attempted to hide wiring but got wires so tangled and stretched I had to buy some new cables.
This review is from Basic Audio Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
No knowledge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had no clue how to hook up bose 700 subwoofer to bose 700 soundbar. I had to figure it out and tell them how to do it
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was more interested in leaving that anything - I'm admittedly technologically challenged & expected more help than I received.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Bad job!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again, the agents never look at instructions therefore installed bad! This is a brand new special sound bar not installed complete.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We strive to provide our clients with the most professional installation and assistance possible, and it sounds like we may need to take another look at your setup. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unorganized with appointment time. Was given two different times for an appointment and they show up unexpectedly. Didn't even walk through how to set-up my surround sound in case I mess up the programming with the surround sound. Should've called Bose instead to set-up my system.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation marked "complete" but never completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a TV installation with basic audio setup. The guys came to my apartment, did an ok job installing the TV (the power wire is hanging off the wall rather than behind the wall), and then never installed the sound bar. They said it wan't on their work order. Logged into my BestBuy online account and saw that they marked the service complete.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share this experience. When I order a service, I expect it to be completed as it’s supposed to be and I’m very sorry to hear that may not have been the case in this instance. So that we can look into your order further, please give us a call at 1-800-GEEKSQUAD.
Rated 2 out of 5 stars
Complaint
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t finished the job and try to sell me stuff that i didn’t need
No, I would not recommend this to a friendRated 1 out of 5 stars
Third party installer was awful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not the Gek Squad. It was their third party installer. They did a terrible job.
No, I would not recommend this to a friendRated 2 out of 5 stars
I like it better when I know the technician is goi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have been happy if I had known that the technician was going to arrive and call me on the phone number that I answer to.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your thoughts with us. We'd expect an incoming call regarding a service, too. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Excellent Geek squad wish they would explain more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what a expected thought I’d give it much more clarity
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
No install, Install due to salesperson mistake.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience. I purchased a sonos arc. The salesman did not tell me I needed a separate bracket to install it on the wall. The 3rd party came out said they could not install. Now i will have to go back to the store purchase the bracket and schedule another appointment. What a waste.
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
I did not know that the Geek Squad uses Sub Contra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not know that the Geek Squad uses Sub Contractor to fulfill their Service Request. I received text and email communication however I failed to answer the phone and upon the call back I received no response. Also, the 800 number that Best Buy offers is actually a Call Center and was shown to be ineffective in assisting.
No, I would not recommend this to a friendRated 1 out of 5 stars
Missing Part(s)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review refers to original Geek Squad service to install sound bar. Item was missing installation parts. Geek Squad personnel didn't offer to help and left with sound bar setting on a cabinet when I wanted it mounted on the wall.
I would recommend this to a friendRated 1 out of 5 stars
Still waiting for the service Order 1123272262303
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still waiting for the reschedule appointment to do the service paid back in Sept 29, 2023. Order 1123272262303 I went to the San Bernardino and I was told to wait for reschedule for the service. Nothing so far...
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality products and support services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system cost over $7000 and still does not work properly. The installers were nice and polite . It is a slow and complicated task to get help over the phone or to reach the right person. Even when I did reach help desk on the phone their advice was wrong and didn't work in the long
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Read them above summary and you will know how your
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get Geek Squad service that I paid for.I got a third party who knew nothing about my TV . They were pathetic. They were called COOL CAT Installations. They were just plain sorry. I finally got Spectrum people tpo come out and set it up and they did better although not perfect.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two persons you sent, were unable to set up my surround sound system, all they did was google the problem but did not have the knowledge on how to set system up. A system that I purchased from Best Buy. There service was a waste of my money. My rating for the service was a zero.
No, I would not recommend this to a friendRated 1 out of 5 stars
Planning to contact credit card to reverse the cha
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did the installation but they neglected to show me how to turn second speakers on and off which was one of the issues I hired them for. Called the store and was out on hold 40 minutes. Drove to the store and they gave me the installers phone number. He said he would come by Saturday. He never showed up. Called and texted him multiple times but he never replied. May have to sue Best Buy
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to share your thoughts with us. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Soundbars are too difficult?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad mounted my sound to the TV but we’re unable to configure it to perform its many functions. Disappointed
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. It's important to get the service you need and we regret that may not have been the case for your recent sound bar set up. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.