Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
installed headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This took two times to get this "complex project" completed. Poor quality squad members.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Ashley. Thanks for taking time to share this with us. I'm sorry to hear that the appointments didn't go well and it took multiple attempts to get it right. We appreciate the feedback and apologize for the inconvenience. We hope that you will give us another chance to better serve you in the future.
Rated 1 out of 5 stars
Terrible Geek squad remote support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t sign up for the Geek squad tech support they try to sell you at the store. Terrible customer service outsourced to India. Not worth it. Don’t waste your money. I’ve been trying to cancel the service for the past two days. They keep telling me that I should be receiving an email confirmation for the cancellation but so far I haven’t received one.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Little instruction for use given
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered, plugged in and connected to cable. No help in use. Hours spent connecting to Wi-Fi and Google account. Still trying to learn how to access web-sites I was told would be available. No instruction book. Internet help difficult to reach. Long wait for return visit to connect existing surround system, only to be told it was incompatible with new TV without additional new cables.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Soundless Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The associate got my sound bar up & running while he was there. The very next morning, i powered it up & no sound.
No, I would not recommend this to a friendRated 2 out of 5 stars
Remote doesn't work all the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should be able to use one remote for all components. Tech suggested that I purchase another remote(?)
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review! We want your TV lounging time to be as stress-free as possible, so I can understand why having one remote for all components would be ideal. That said, I can understand why it would be frustrating to have someone come out only to learn you don't have the remote needed for set up. We'd be more than happy to point you in the right direction for a remote that will meet your needs, so we can schedule for someone to come back out. I recommend working with your local store to find the right remote for you, or calling 1 (888) BEST-BUY or 1 (888) 237-8289 for one of our sales reps to help you out. Once you have the correct remote for the job, a Geek Squad rep at (800) GEEK-SQUAD or (800) 433-5778 should be able to assist with getting that service rescheduled.
Rated 2 out of 5 stars
No sound bar hookup for Smart Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the smart tv apps sound to run through the soundbar
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Did not fix the problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very polite. Great guys but for what I was charged not worth it. The problem was not solved.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Speaker sound setup lasted about 7 days. I'm mad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent hooked up my stereo sound to the inside and outside speakers. This lasted about a week. Very disappointing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Con Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up a day late. Hung the tv. Tossed the remote and said "There you go" and left without sorting the wires, programming the tv or setting up anything we PAID these con men to do! Been a Best Buy customer a long time... not sure anymore...
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Never performed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never performed as promised. Requested review of adding my Bose Home Theater System never performed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Audio hookup for TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at best ! Date was cancelled at the last minute,was rescheduled for three weeks later without my approval,and was offered 100 dollars off for the inconvience,person doing that was reading off a script. DONT USE THIS SERVICE unless you want a major headache from unreliable people
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad?has failed multiple times to silve my p
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 12-14-22 with scheduled install date of 12-19-22. Delivery and installation has been rescheduled since 12-19-22 multiple times,it is still undelivered and installed andis rescheduled for delivery/install on 01-01-23.
No, I would not recommend this to a friendRated 2 out of 5 stars
3 visits no progress
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone doesn’t know how to do their job. Polite people but still no success.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey Zeke. Thank you for taking time out of your day to connect with us on this. I'm sorry to hear that it's taken multiple attempts to get it right, and it's not done yet. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up, didn't call, even after personally reaching 6 times during the day, the Geek Squad was unable to provide me with any updates or whereabouts of my installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
I never asked for a new connection.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was only asking for help to get an existing sound bar purchased at Best Buy, still under warranty, reconnected. Not a new set up. Two guys spent three minutes. I paid $79. This happened after my phone help was limited to unplug and replug device in.
No, I would not recommend this to a friendRated 1 out of 5 stars
here to set up remote and rear speakers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agent had no clue how it was done. Remote is still not working. He was here for over 90 min and left.I am no better off now then when he came. A waste of money. Agents should be trained on each product. The rear speakers were getting very little sound and the agent had no idea how to correct the problem. Very disappointed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Doesn’t like older people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to come back twice. Awful attitude. Don’t waste your money on them
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
N/a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appointment commitment was not honored for the fourth time
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't bother paying for set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I upgraded my receiver was because I wanted it wo work with Alexa. The tech plugged it in but couldn't get it to work with Alexa. After he left I had to redo the entire set up to get all the components to work together. I still can't get the speakers to play from Alexa through the receiver.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up of surround sound system was not good. Ended setting it up myself.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Becky. Thank you for taking time and sharing this with us. I'm sorry to hear about your poor experience. We always strive to ensure our customers are provided the best service possible. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.