Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
$130+ down the drain!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted wireless headphones and over-all audio set-up. I explained this to TWO floor reps. They sold me headphones, $90. A Geek squad appointment was made for $130. The squad tech came, first time, surveyed my TV etc. He said I needed to buy a analog-digital converter, $30. His second visit was a bust. My TV does not allow for ANY audio output! FLUSH MONEY.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Rich,
I’m sorry that your audio setup didn’t work out for you. Sometimes there is a technical incompatibility which can cause something like this not to work right. We understand that, and that’s why under our Return & Exchange Promise you would have 15 days to bring back the products that didn’t work for you to your local Best Buy store for a refund or exchange. That time period is extended to 30 and 45 days for our Elite and Elite Plus members, respectively, as well.
Rated 1 out of 5 stars
Soundbar disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installed the sound at at my home. It has not worked since day one. We reported immediately Best Buy came back out two or three weeks later staged it could not be fixed and they would not replace it. Total waste of money after spending almost 5,000 on a tv and sound bar
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Audio system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We paid $99.99. Now I get a bill for $49.99 I don’t understand!
No, I would not recommend this to a friendRated 2 out of 5 stars
Rear Speakers not installed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed the Geek squad could not get my rear speakers forBose. sound system to work!!!
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Very bad at home 100" TV installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the whole performance of installation was very bad
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Inept
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They told me I needed a sound bar mount and there was one on the tv. Sold me one I didn’t even need.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad didn’t do anything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents just pressed a few buttons on the receiver. They didn’t check the wiring on the speakers as I had hoped. They told me to keep an eye on it, and they walked out. Yet im charged 107 dollars still.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy with Mas Tec
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech from MasTec hooked up the receiver wrong. The surround sound wiring was wrong and the subwoofer didn’t work. Recalled Geek squad and Two techs from Dynamic Home Theater came 2 weeks later and hooked it up the correct way. The way it was hooked up by mastec could have blown some speakers.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad never did show up with a sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited over a month for this sound bar to come and it never did. We had 3 delivery dates - 4 hour windows - all canceled. If you’re going to sell something, make sure you can get it or keep it in stock.
No, I would not recommend this to a friendRated 2 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not good work ......................................................
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
not intalled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.deliveryman said he was not supposed to install it. i would have to schedule that separately.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed .......................................
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
No set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound system was incompatible, but still had to pay!
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friend Rated 1 out of 5 stars
Soundbar Not Installed Correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not connect my soundbar correctly & left leaving an humming sound & the surround sound doesn't work. This Bose unit worked fine prior to his reinstallation on new TV. He also did not connect the DVD either. Am looking forward to another Tech to come & fix everything.
This review is from Add-On Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
CUSTOMER SERVICE SUCKS!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not finish job as sound continues to come out of TV programs and also a DVD movie at same time. VERY FRUSTRATING to get any KIND OF GOOD CUSTOMER SERVICE!!!!!! Any phone service is a joke! Now on HOLD for 35+ minutes
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to show up two (2) times without calling. As a result, I had to take three (3) days off of work instead of one (1). I blame Best Buy, not the Geek Squad.
No, I would not recommend this to a friendRated 1 out of 5 stars
One star is to much...should be 0!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not finish job the first time. The salesmen told me it was a basic set up but the geek sgaud said it was advanced. They did not have what was needed to do the job either. I got the cables needed and rescheduled. They did not show up or call. When got there for the third appt. Did not finish again because he fried my tuner while working on it.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing was done of any consequence. I ask for for a partial return of the 320 dollars but denied. I was really disappointed
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 1 out of 5 stars
great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really gives off great sounds especially playing action shows
This review is from Add-On Soundbar Setup
I would recommend this to a friend Rated 1 out of 5 stars
good job on tv installation bad products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is the worst soundbar I ever purchased. its level of volume is worse than poor. If Samsung tv has sucg a poor volume quality it should be taken off the marketI. Since I'm a senior sound quality is number one on my list
I would recommend this to a friend