Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially sold the wrong product. Your representative said he was to go to office and call but did not. Product sold to me is inferior to the product it replaced. Rear speakers are smaller than front speakers and can barely hear anything out of them if at all. I am very unhappy with the product.
No, I would not recommend this to a friendRated 2 out of 5 stars
Audio set upn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was not much to set up the sound bar and we don’t like it
No, I would not recommend this to a friendRated 1 out of 5 stars
still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The appointment was and is set up TWO months out from date of purchase. Am still waiting for install and delivery
No, I would not recommend this to a friendRated 1 out of 5 stars
The Geeks showed up timely and did a great job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians connected our sound bar and programed our remote. Great job. Very informative.
I would recommend this to a friendRated 1 out of 5 stars
Install is a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new tv and soundbar. Was given an 8 a.m. appointment to install . Later found out that the appointment iscactually an 8 hour window. Returned everything
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was terrible. They had to come back twice to fix the mess. Not professional at all. The men were nice butttttt that doesn't get it if the installation is bad
No, I would not recommend this to a friendRated 2 out of 5 stars
appointments not kept
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Levittown store is the worse for customer service
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We certainly do not want to hear this about any of our stores, but we appreciate this feedback. We would love the opportunity to better serve you in the future, and hope that you can chose to visit us again.
Rated 2 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won't recommend,not happy. Once bb got my money, they lost interest.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont feel good about this. The speaker had unhooked and I didnt know where to hook it back. So I paid all that money just to have Geek Squad come home, grab a wire and put it where it goes. Im not happy about this
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 4 out of 5 stars
perfect connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gentlemen and did a great job. Got all the cords hidden too.
This review is from Add-On: Basic Audio Setup
I would recommend this to a friendRated 1 out of 5 stars
No good at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These guys from geek squad did it a bad work.waste of money! I should get my money back cause I did it myself after everything was a mess and none of the remotes work well because of the setup.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We never want a customer to be dissatisfied with the work we do, and we're sorry that your setup was not working after the service. Please call us at (800) GEEKSQUAD or (800) 433-5778 so we can go over the details of this with you.
Rated 1 out of 5 stars
Miss representation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a service that was not done do The technician informed me that I wouldn’t be charged because he didn’t do anything to my sound bar
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Soundbar not installed correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The issue was not solved. Soundbar times out, have to turn on separately. Will not use this service again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up. Scheduled 3 weeks out and canceled several times. Combination of delivery problems and inventory problems with not having staff available. Do not buy anything from bestbuy. Stay away they waste your time
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Lamo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad sent third party to my house they have not done any work themselves I am having technical problems and again they sent third party geek squad is garbage
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Timmo – I’m sorry to hear that you are having issues with your audio setup service. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can set up another appointment to get your audio working correctly
Rated 1 out of 5 stars
Soundbar setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On second appointment sound bar was connected but cable tv connection no longer works. Had to schedule a third appointment which is yet to occur.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
terrible!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited in three days from work and the install never happened! First day they thought the work was complete. It wasn't even started. The second day the tech actually came, but didn't have the equipment he needed. The third day no one even came.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time out of your day to share this experience with us. We don’t like to wait on multiple appointments without results, either! We are very sorry for any inconvenience that you’ve faced up until now. We certainly want this your service to be completed so, please call us at (800) GEEK-SQUAD or (800) 433-5778 for further support.
Rated 1 out of 5 stars
Hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought bought this receiver and payed geek squad to come install it and mount my speakers and all he did was hooked up 2 wires and talked about how hard it's going to be to mount the speakers did not even explain nothing his name was Anthony very poor service.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Star. Thanks for taking the time to provide feedback after having us in your home for this setup. I'm sorry if the Agent was unable to perform the additional mounting service. Most speaker mounting scenarios should be able to be completed under the additional charge for that service, but there are unfortunately rare occasions in which it might not be possible. I do apologize for any disappointment and I invite you to contact us at 1-800-433-5778 if you have any further questions or concerns.
Rated 1 out of 5 stars
The sound bar keeps coming disconnected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung TV and the Samsung sound bar do not stay connected so that we lose the sound every time we turned them off. Very unhappy! We purposely had the Geek Squad install the equipment so there would not be this kind of problem.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
I’m still waiting for a fourth appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my TV for months. This will be my fifth call for service and setting up my LG 65 inch G3 TV.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friend