Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
I had to do it myself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your install guy sucked took it out of the box scattered around my living room floor said it was installed
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t complete the job and refund was not issued.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t run the wires through the wall for soundbar as I was told when I setup the appointment.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend. They put holes in my wall. I was told they would open a claim, but no one ever contacted me. I had to pay a contractor $100 to fix.
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After making an appointment 3 weeks in advance, the tech never arrived at my house. Not acceptable, and I will be cancelling my annual renewal.
No, I would not recommend this to a friendRated 1 out of 5 stars
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still not able to sync the TV with the soundbar...going up makes it worse and not able to go less than 0 to get it correct...this all should have been done when the TV and Soundbar was installed
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
sound bar has issues after Geeksquad fixed ittwice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having lot of issues with Bose sound bar, there is lip syncing problem, sometimes it just stops working so no audio and sometimes it turns off tv
I would recommend this to a friendRated 1 out of 5 stars
Geek squad installed my tv, sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed tv, and sound bar were installed in a hurry technicians didn’t take the time to walk me through the setup, had a second technician come back but that technician was in a bigger rush soooo frustrating.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad a no show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were a no show. No calls. Just contual text message that would arrive at 10:30AM. Even call center in tulsa could not reach the guy. Management could care less
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Is bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is terrible bad I’m wainting 2 week me order installed and the installation is not completed done the time I don’t recommend this peaple
No, I would not recommend this to a friendRated 1 out of 5 stars
Ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened. Incorrect charge, sound bar was already in the house. Mustaken charge
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Could have been better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a good job a connecting everything to the right HDMI. But the cable management was not don’t good at all. One of the reasons I wanted them to do it. Was so they could organize everything up nicely. Anyone can just plug in a hdmi.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate the feedback on your recent audio setup. I understand that having the cables nicely organized is important, and something I would expect as well. I am glad to hear everything is working as intended, but if you are not satisfied with the service, please contact us at 1-800-433-5778, so we can look further into your work order with you.
Rated 1 out of 5 stars
Not done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never set this up or installed it. they acted as if they were in a hurry,
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Wrong hookup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer hooked it up wrong. Had to call for assistance and rep came out and fixed at a latter date. Works fine now.
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up, didn't call to reschedule, the best thing was they gave me my money back. If they could get less than a one star rating I would give it!
No, I would not recommend this to a friendRated 1 out of 5 stars
Had to have Comcast come out and Fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After Best Buy hooked up TV and Surround sound, everything seemed great. Turned out the phones weren't working and neither were cable functions on other TVs. Had to have Comcast come out and redo everything. Took 4 hours to fix. Could have done better myself.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
The agents have not been able to complebasic setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime they come back it seems I need another part. So far i just keep paying out money and still don't have audio coming out of all my speakers. Ready to return all equipment if nothing is resolved.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad Sony sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is not working properly the goes on and off the sound the installer came twice to correct the problem but still the problem continues on and off
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a long story but after the Geek Squad, three visits to two different stores for guidance, I still am not able to play Spotify through my speakers. Nice kid but apparently wasn't very experienced.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tony. Thank you for taking time to reach out to us for this. I'm very sorry that you had to go through so much and yet the issue still persists. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
the person had no knowledge of anything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geek person did nothing. he put the remote down and left!
No, I would not recommend this to a friendRated 1 out of 5 stars
Could not get hearing aid unit to work properly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad familiar with hearing aid setup to digital optical output, but could not get it to work with new installation.
This review is from Add-On Soundbar Setup
I would recommend this to a friend