Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not worth the time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Would never have them back. Did not complete service arranged a second trip no showed no call. Horrible.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed sound bar badly several times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have been to my house several times to install a jbl sound bar. Every time they show up, they dont knk ehag fhey are doing on the install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had the worst experience now 3 times with install from Best Buy when using third party…. NEVER use them Geek squad techs only
I would recommend this to a friendRated 1 out of 5 stars
sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the sound bar they try to fix,3 times ,now they took out, now we don't have one.been gone 3 weeks so far
I would recommend this to a friendRated 1 out of 5 stars
Was not impressed with with the install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person apparently did not have the ability to install this device correctly.
No, I would not recommend this to a friendRated 1 out of 5 stars
poor
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically incompetent and would not recommend any service offered by GEEK SQUAD. Not very intelligent and not willing to admit that they made a mistake in their assessment and sold the wrong equipment.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Sound bar screw up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.left it not working for a month. Made another appt to get it fixed. Tech did not show up because of Best Buy's inability to schedule to repair.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer care.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have got to be kidding! Geek Squad was a no show, no call. With service like this Best Buy will be going the same way Circuit City ended
No, I would not recommend this to a friendRated 1 out of 5 stars
Total malfunction!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was clueless. I had to have another home-theater company redo this guys work. They have served central Florida for 40yrs and are willing to write a statement on this guy’s ignorance.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bose sound bar 5 could not be installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service tech told me that the sound bar could not be mounted without wires hanging, even though their tech had mounted the television on a previous date with the wires going through the wall. I just want a refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disaster!!! Geek Squad ordered my equipment in March of 2019, decided it would not work in May, and today is yet to be installed!!!
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
unk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thumbs down.Thumbs down.Thumbs down.Thumbs down.Thumbs down.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was a no-show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not show up for scheduled installation of our new TV and did not communicate a reschedule for this service.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Took 3 times to set up my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 appointments to set up my television with the audio bar I purchased along with it. Oh and then I was charged an extra $50 to mount the audio bar as soon as the squad arrived.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Cannot get a hold of anybody, terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service I have tried to get service but I have not been able to get service they disconnect you. I will go to court to get my entire order refunded. Order# 1120178422554
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm very sorry to hear about this poor experience getting your service handled. For this, you should be able to either go through your local Best Buy store or by calling us at (800) GEEK-SQUAD or (800) 433-5778. We look forward to getting this figured out and hope to better serve you in the future.
Rated 1 out of 5 stars
Had 2 installs of new lg screen tvs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv have new sound bars which are nauseatingly out of synch and one is going in and out of sound mode. Absolutely intolerable but was not able to get help in 2 weeks before virus struck
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this, Gabby. It's always frustrating when tech doesn't work the way we except it to. We'd love to see what we could do to help get this issue resolved. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
A 6-year-old child can done better on performing s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well at the end of the day at least they delivered it and plugged it in that's all
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Very dis satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech's were unable to connect my soundbar and appeared as if they didn't have a clue as to what they were doing!
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting weeks to get my soundbar hooked up i was passed by for another customer. Then i was pushed out until mid February Not worth it
No, I would not recommend this to a friendRated 1 out of 5 stars
No audio setup was done or needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No audio setup was done or needed, this was an existing system with floor and wall mounted speakers. I did not like paying for this service to have in-wall speakers mounted.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Gene. Thank you for taking time to reach out to us about this. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.