Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
SUCKS!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get any service after purchase. TV and accessories do not work properly and no one will answer my calls. This is the worse after care service I have EVER experienced. Will be returning all items ASAP
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
King of the world?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was great but couldn't fix problem, Have tried to cancel billing but just transferred to one rep after another.
No, I would not recommend this to a friendRated 1 out of 5 stars
Grrrr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer said, “all set”, handed me the remote and left. Never demonstrated how to use it or adjust it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Undelivered.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad could not hook up any of our items purchased as nothing was delivered on the day it was suppose to be delivered.
I would recommend this to a friendRated 1 out of 5 stars
No audio set required.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Audio was previously installed. The Salesman sold the me the Audio setup package just in case it was needed. There was no audio setup required, and I was told that the audio setup charge would be rebated.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech. knowlege of equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Bose 700.Tech had never seen.Total loss of $129.00.Took 2 more weeks of me attempting to get all capabilities of sound bar working. No product knowledge at all on device. Never again.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for reaching out to us regarding this service you purchased for you Bose 700. I am sorry to hear that the results of this service were not as expected. You are welcome to reach out to our Geek Squad team at (800) 433-5778 to discuss this. You may also speak with your local Best Buy store as well. Thank you!
Rated 1 out of 5 stars
Just set up!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent did not mount anything-just had to set it up! Why was I charged for this?
I would recommend this to a friendRated 1 out of 5 stars
waste of time!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why I review Best Buy, since they have not responded to any of my calls, texts, messages so far.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Service in 25+ years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians (it took 3 service calls) did not know what they were doing. We paid for the new upgrade for Total tech support. After 25+ years using Best Buy, it was the worst service we have ever received.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad colossal disappointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The "Geek Squad" for the most part, are not professional.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent or technician was not able to help and charge me for the service without my authorization so why pay for the insurance of my electronics if don't cover anything?
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Soundbar connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The connect was scheduled with a third party. It was scheduled 3 times and i took time off. Not happy.
No, I would not recommend this to a friendRated 1 out of 5 stars
CANCELED?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE ORDERED WAS CANCELED BY GEEK SQUAD FOR NO REASON. EVERY TIME I SCHEDULE APT THEY CANCEL IT ?
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible agents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents did not install correctly and upon leaving my home they damaged my entryway. Worst agents ever
No, I would not recommend this to a friendRated 1 out of 5 stars
Angry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt do anything and your charging me for this?ridiculous
No, I would not recommend this to a friendRated 1 out of 5 stars
Bose Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You had appliance installers put in. How do you think I feel about my installation? I know I won't use Geek Squad again!
No, I would not recommend this to a friendRated 1 out of 5 stars
Still not Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two visits from Geek Squad and then a private hire and the sound bar is not still working. I need to make arrangements to return it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We do not receive the service ordered nor did we receive the correct service specialist. This has caused a tremendous amount of headaches and inconvenience to functions at my home.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you sharing your experience, although it sounds like things did not go as smoothly as we would have wanted. The goal is to make the installation process easy, so we'd be curious to learn more about what took place. We certainly want to ensure the services paid for are provided, and our Geek Squad Agents would be in the best position to assist towards a resolution. For further support, please connect with us at (800) GEEKSQUAD or (800) 433-5778. We look forward to working with you!
Rated 1 out of 5 stars
The work is not completed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service is not completed. The sounder is not installed. need somebody to come and finish the work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Did Nothing to Audio But I Was Charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very simple installation of an almost identical new TV into a home theater setup with no changes. Geek Squad did not test or tune the audio system but I was charged anyway. Best Buy should give me a credit.
This review is from Add-On: Basic Audio Setup
No, I would not recommend this to a friend