Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Collosal waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got my service wrong was supposed to be a repair not install
No, I would not recommend this to a friendRated 1 out of 5 stars
did not install tv and sound bar properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad had to return twice after initial set up of tv and sound bar first person was not able to do anything other than say we need a different tv second one fixed issue
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reaching out and taking time to share your thoughts with us. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. We'd like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
NO SERVICE COMPLETED - NO REFUND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.service was never completed or used, asked for refund still waiting, and now shows they completed job - took my money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Really bad!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person that was sent to my house to install the equipment have no idea about what he is doing, he can not complete the job, we have to hire someone else to do it!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. We appreciate that you took the initiative to share this with us. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. It's always frustrating when an appointment does not go as planned. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Failure to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.6 times failed to deliver as promised and once delivered not installed but charged total tech fees
No, I would not recommend this to a friendRated 1 out of 5 stars
False reporting on being installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not completed. My product is still sitting on my floor in my living room waiting to be installed
I would recommend this to a friendRated 1 out of 5 stars
They refused to do the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever they refused to do the stall, I and up doing my own install unprofessional will never use geek squad again!
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad is a no-show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No show!! I waited all day and nobody contacted me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor sound bar installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was installed upside down and no one checked to see if it worked before they left. Still not synced to TV
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not done correctly. Needed to re do it. Needed to by my own accessories.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Nickel and dimed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Billed for every little thing. Nickeled and dimed. Should’ve just hung tv myself. Could’ve gone to Bahamas with the savings.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad gets A+
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents mounted my TV fast and cleaned up as they were working. Made sure everything was working before they left.
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Crappy set up. Heres my card , call me later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didnt sound balance my speakers and didnt connect all of them. Not worth the money!!!!!!!!!!!!!!!!!1
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waist your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I didn’t need to spend the extra $50. They make sure the speakers work before leaving which wasn’t the information I was told in store.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No Show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad agent was a no show!! No call, no text, no email, just didn't show up.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Total failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Third party substitute Geeks have NEVER SUCCEEDED to complete a job satisfactorily. Be wary if you are told you are getting other than Geek Squad members to do an installation for you.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Home Theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable figure out problems why could not connect Nice guys but could not figure out
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t get done
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought audio wire for this job and was told they would run around room. They completed mounting projector, which looks wonderful, but the wire was untouched.
This review is from Add-On Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Congratulations on your projector! That sounds awesome! However, we're not fans of techs leaving before the job is completed either, so it's understandable that you're wondering what's going on the audio. If you paid for audio to be set up when they came out for your projector, please call us at (800) GEEK-SQUAD or (800) 433-5778 so we can redo the service under our 90-day service warranty.
Rated 1 out of 5 stars
Geek squad installed my TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar that came with the television install did not work. It has not been replaced!
No, I would not recommend this to a friendRated 1 out of 5 stars
2 trips so far...not quite done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hopefully third trip top our house will complete this install. Best Buy has great products. should step up their service game. we have no other options in our area.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello, Chad, We strive to complete audio installations in a timely manner. We would not want you to make multiple trips to our store as we understand our customers time is valuable. We recommend speaking with a store manager regarding your experience. You may also contact our agents at (800) Geek Squad or at (800) 433-5778.