Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7928 reviews
(7,928 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
I have an appointment, they don't show, overnover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These peopl fn people are the worst! This is about the service, not the soundbar.
No, I would not recommend this to a friendRated 1 out of 5 stars
Receiver hookup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not let Best Buy Geek Squad hook up my equipment ever again the guy who hooked up my receiver did not explain anything completed the job and left
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up at my house to instal TV’s. No Geek Squad only empty promises and 14 appt cancel from Best Buy!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bradley 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect with the first one sent out and to have another one sent out and it took two weeks
I would recommend this to a friendRated 1 out of 5 stars
Disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t call first showed up and didn’t provide any service. It was a waste of my time and money
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not do business with them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bunch of crap. They sold me a 200 hdmi cable that I didn’t need. Also sold my geek squad package that is not worth any money. What a stiff
No, I would not recommend this to a friendRated 1 out of 5 stars
nothing was fixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was NOT a setup - it was a repair as surround system was not working. I should not have been charged. ALSO, it STILL is not working.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this. I'm sorry to hear about the experience and the continuing issues with your sound system. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Didn’t solve the issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inaccurate advice. I was told I should by a cable to resolve my issue. It didn’t!
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn't do it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geeks were unable to interface tha soundbar with my brand new tv purchased at the same time.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
I expected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bose unit was hooked up, but I received no instructions on operation. I still don’t know how to adjust level of bass output
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Sound bar not calibrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not calibrate the sound bar for Atmos Other then that they did great
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
FIRST APPOINTMENT: NO SHOW, NO CALL, NUTTIN'!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FIRST APPOINTMENT: After a full day waiting, a no show, no call, no nothing! Infuriated to say the least!
No, I would not recommend this to a friendRated 1 out of 5 stars
never hooked up the subwoofer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They set up the TV and soundbar but never connected the sub woofer. Difficult to contact and I have given up after no response on my inquiries
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to get in contact with us. I apologize for the lack of contact. We'd be happy to help you out. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad performed the site inspection for TV over fireplace mount and then they cancelled on me on the install date. Said they couldn’t perform the install.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
No caring to address issue within 15 day return po
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fix my soundbar issue and due to their lack of caring, exceeded the 15 day return policy.
No, I would not recommend this to a friendRated 1 out of 5 stars
All the employees said it could be done at home 0
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Each employee says how to install at home differently. None of them worked out !
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad reset the Harmony Remote to turn off TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad came back to reset tthe Harmony Remote to turn off both the TV and receiverf using the off button on the Harmony remote
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No installation done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He disconnected our sound bar and that was the reason why we called
I would recommend this to a friendRated 1 out of 5 stars
Could not hook up Master bedroom !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad installed radio system, but could not figure out why master bedrooms could not be activated ! Very unhappy customer at this point!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that you ran into issues with that audio in the bedrooms. We always want the full system to be working. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 to discuss this with us so we can try to find a solution.
Rated 1 out of 5 stars
Tech couldn't do the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite ample description over the phone of what was involved, the tech said she didn't do the work that was ordered (connecting new TV to existing stereo system).
This review is from Add-On: Basic Audio Setup
No, I would not recommend this to a friend