Customer Ratings & Reviews

Geek squad members, quickly connected it after mounting my TV, and it is wonderful to have the ability to hear my TV and music without having to run my volume at full, it has great range and the sub woofer adds a wonderful dimension to my listening experience

Shawn set up our Sound bar. He was competent and patient with us. Very calm and knowledgeable. And, our Sound Bar is great! Maybe we'll add more speakers for surround sound, but pretty sure this meets out needs. The in home service was great. He arrived promptly. It was just right! Thank you.

Highly knowledgeable technician solved our problems with soundbar. And explained the issues we were dealing with with the issues with various sound protocols and got all the connected devices speaking the same language. Well worth the cost of the service. The technician was patient with us and took the time to explain why he changed the settings to fix the problems. Thanks for the great experience. I spent months fiddling with the setups and wasted a lot of time and only made the sound worse. In about an hour he fixed our problems. This is the way to go with technical problems.

Tyler did an excellent job with the installation — he was professional, polite, and made sure everything was set up correctly. I really appreciated the way he handled things. The other installer, however, was unprofessional. Even though they brought their own shoe covers (and I also offered mine), he wore his outside and complained when I asked him to change them. He even told me mine were “junk” compared to his. That kind of comment should never be made to a customer. Overall, Tyler made the experience positive, but the other installer’s behavior left a lot to be desired.

We purchased this Samsung soundbar to compliment our 85" Conference room TV monitor. Also a Samsung, so that teleconference participants could clearly hear video participants. The Best Buy agent provided an ideal and economical solution. It paired up well with the Samsung TV and is so easy a 60 year old could figure it out withou the instruction manual. Geek Squad was there to install bith units very quickly and proffessionally.

The first time a tech came to repair the sound bar, it worked while they were here, but the next morning it was no longer working. I scheduled another tech to come out. He was excellent! It has been working just great since then. I think the young man's name was Keith or Keven? African American with a beard. He was professional, polite, friendly (which we appreciate!), and explained what he was doing. He deserves a raise!

The agent installed the soundbar, cleaned up previously existing TV connections, and demonstrated how to use the new system. He was very helpful and friendly and did a great job.

Harley and Mitch were professional, personable and brilliant technicians. They gave us excellent service re: the installation and operation of our soundbar. They were a delight to work with, and Geeksquad is lucky to have them as teammates!

Sam the Geek Squad installer went above and beyond. When the 3rd party installers just disappeared, and our tvs were missing and not delivered by 3rd party, and Best Buy customer support said they'd have to reschedule install and delivery, I finally got ahold of someone who was actually trying to help get the job done today,. Our tech Sam was done for the day and was going back to his store to check-out, he saw all the commotion going on with everyone at that store trying to find our tvs and 3rd party delivery person, Sam offered to go to another more distant store to that had our items in stock and pick-up all the items that weren't delivered. Sam called us and told us where he was going, what he was doing and gave us an approx. time he'd show up and deliver 2 tvs, AND install/mount and connect them to sound bars. He called again when he had everything in his van and was on his way, with an updated time frame of his arrival. He was actually a little bit early getting to us. He then cheerfully went about installing and setting up on tv, and then the next, mounting brackets and all. He was professional, friendly, made sure we understood how the new remotes worked and made sure we were happy before he left. He went above and beyond.

The Geek Squad installers were great! They were extremely knowledgeable and very helpful. They showed me how to operate the new TV and sound bar and were sure everything was working properly before they left. I was amazed by their knowledge of the technical aspects of the TV.

My appoitment for installation was rescheduled 3 times before they made it out to my house for the install but I totally understand as they are understaffed. Was a little frustrated that the skundbar wasnt installed before Wrestlemania but once the installer came he did a fantastic job adjusting the tv mount so the soundbar would fit underneath it. He answered all the questions I had in a professional manner and was easy to talk to, very nice guy. He explained the situation with being understaffed and having so many installations to do. But the soundbar sounds great and I totally trust Geek Squad with all my electronic installations.

The person that came out to my house was extremely nice and very helpful. I wasn't familiar with the new LG Oled TV i bought so he took care of all the little fine tuning that was required to go with the Sony HT-Z9F soundbar i bought with it. I had everything connected and in a matter of about 15 minutes he had everything setup and sounding perfect. I couldn't be happier with my entertainment system now. A++

The squad installed our soundbar to perfection! They were on-time, professional, efficient and explained how everything works. We couldn't be happier!

The sound bar was installed without any problems and works well. The installer was punctual and professional. Very helpful too

The technician from the Geek Squad help us again for the third time to make out tv and sound bar work properly. He moved the sound bar in a way it would allow the eye of the tv work properly. Still at least once or twice a day the tv and sound bar turn off by themselves. We’ve spent a lot of money at your store , this is ridiculous that this issue can’t be resolved. Everything was working fine before we bought the new sound bar. We have an LG tv working perfectly with a Bose sound bar. Bought the new sound bar and all these turning off by itself continues. Any suggestions will be appreciated

I returned it , but geek squad was readily available. I’m impressed ! It was not necessary for the good sound bcz the TV was high quality .

The agent could not figure out why my Tv and sound bar were losing connection. She turned on Bluetooth and connected that way, its working but doesn't fix what's wrong.

The tech removed my old sound bar and installed the new one in a timely manner. Also provided some very helpful tips for use of additional electronic devices and guidance on how to change settings. The tech was very professional acting performing his duties.

The delivery guys were nice and had the TV ready to use in a short time. They helped me to get stared with Web OS and the remote control. I am happy with the service and the help I received.

The guys arrived on time and w/in short time had the sound bar up and running. We had also requested for them to help finish set up of our Nest thermostats and they did that. They were helpful and thoughtful and never made a snarky remark about us being inept at technology (which I readily admit we are). They also gave us helpful advice about using the Nest system.