Customer Ratings & Reviews
- Model:
- A3947Z11
- |
- SKU:
- 10736424
Customer reviews
Rating 4.4 out of 5 stars with 401 reviews
(401 customer reviews)Rating by feature
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Battery Life4.7
Rating 4.7 out of 5 stars
- Connectivity4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Do not buy these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy these. They are hard to pair, will disconnect easily, and the features are not easy to use.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 3 out of 5 stars
sound profiles not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel the sound to bassy and the default sound profiles are not great
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Rated 1 out of 5 stars
Terrible waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are TERRIBLE! The sound raises, lowers. Goes from one ear dropping out changing resonance everything weird. I’m upset I missed my return window.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 2 out of 5 stars
Ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device continues to connect and disconnect, from the phone. There are constant complaints from the party on the receiving end of the call that they cannot hear me clearly.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 2 out of 5 stars
One earbud stopped charging after 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was awesome until one earbud randomly stopped charging, 2 weeks after I bought it. Shame because I really enjoyed them before it became defective
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 3 out of 5 stars
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work very well but were difficult connecting to phone
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Don’t waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok and noise cancelation is not great at all. Save your money and wait to buy AirPod pro or equivalent. 100$ is way too much.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love soundcore products. I have the liberty pro, liberty 3 pro, x600, and many more. These are the first soundcore earbuds that were DOA. The right ear bud would not charge or power on, so I returned them. I know not everything can be perfect, but it was a little disappointing. Guess I will wait til the Liberty 4 pro comes out and try again.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Rated 2 out of 5 stars
Okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling could be much better. Sometimes it doesn’t work.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
I would recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 2 out of 5 stars
Don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like. Don’t recommend that to you. Microphone quality is pretty bad.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Rated 1 out of 5 stars
Avoid!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible headphones, been using them for about a month when they work they sound fine, nothing special. Most of the time however they seemed to have interference and stutter while listening to music, making it unbearable to listen to anything. Never has happened to me before with any other headphones , highly recommend you avoid these headphones.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Rated 2 out of 5 stars
Sound to others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound to others is not good. They says it sounds hollow
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Rated 5 out of 5 stars
Impressive!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I added these to my growing collection of true wireless airbuds and I'm really happy I did. Soundcore headphones and earphones usually punch above their weight and the Liberty 4 are no exception. Fit and comfort are excellent. I was able to use the already-installed cushions right out of the box for a comfortable fit and perfect seal. I tend to get itchy ears from silicon tips, but haven't had an issue with these at all so far. They're lightweight and I almost forget they're there for a while. The case is really nice and is about the same size as the base airpods. One nice addition is a small, bright strip of light on the button to open the case and two tiny lights inside, one under each earbud. In addition to adding a little bit of light to make it easier to handle them in the dark they also act as status lights when pairing. Just hold down the lighted button the open the case until the bud lights flash and you're ready to pair. As with other Soundcore earphones these work with the Soundcore app for fine tuning. There's a way to go through a simple "hearing test" to tune the built in EQ to perfection to your individual hearing, which improved the sound dramatically on my (later) middle age hearing. Each 'bud has a touch control which can be defined in the app. Each one has multiple functions based on the number of taps. I love that you can set the volume up and down through the touch controls so I can just leave the phone in my pocket and still control the volume. My main use is on the train in the morning on my way to work. These do an excellent job in the noise cancellation mode to drown out most of the train noise and the people around me. Many times I just use them with no music to just enjoy a quiet commute. The app also allows you to change modes between noise cancelling, transparency and normal modes. Sound quality is on par with my AirPod Pros and actually surpasses them in some ways. Bass is deep and thumpy, although just a tad mushy for my taste. Highs are warm and non-fatiguing, good for all day listening. Playback is rated at 8 hours on a charge or 40 total hours with the case. I have not had a chance to listen to them that long in one sitting, so I'll take their word for it. Once again Anker has hit it out of the park with their modestly priced ANC earphones and I would not hesitate to recommend these to anyone!
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
I would recommend this to a friendRated 1 out of 5 stars
Not great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is poor, it statics and fizzes at the slightest breeze. Outside noise is still loud. Phone calls: calls sound as if the person is far away from the earpiece.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@anker.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 5 out of 5 stars
Surprisingly great
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless earbuds are like a white whale if you live outside of the Apple ecosystem. To find a set that sounds good, has great battery life, stays connected, and is affordable is sometimes a struggle. This set accomplishes all that and then some. The thing that has surprised me the most about these earbuds is the battery life. Between the charge on the earbuds themselves and the case, I've been able to get almost 2 weeks of usage out of them before needing to recharge. Granted, I only use them when I'm walking around the neighborhood or hiking (so no more than 1.5 hours at a time), but it's been great to not even have to think about the battery most of the time. I can just toss them on the side table with my keys and wallet and I always know they'll be charged when I toss them in my pocket. I'm also quite pleased with the pairing process - especially how the Anker app treats multi-device connection. It could not have been simpler to pair them with both my phone and my laptop, and it automatically detects both so I don't have to fuss with the Bluetooth settings on either device. Then there's the sound - it's surprisingly impressive for the price. There's not much bass to speak of, but that's par for the course with most wireless buds. Music sounds full enough, but where these really shine is spoken word. I mostly use them to listen to podcasts or audio books, and I have no complaints. I'm also quite happy with the active noise cancellation. I tend to get headaches when using ANC for prolonged periods, but for some reason that doesn't seem to happen with these earbuds. All in all, I'm quite pleased.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
I would recommend this to a friendRated 2 out of 5 stars
not so great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.honestlynot that amazing. i used them twice and returned them
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Rated 2 out of 5 stars
Not best item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item but skips and turns itself off alot. Has potential.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Rated 5 out of 5 stars
Anker makes some very high quality items!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first experience with the Anker brand were their rechargeable flashlights, the quality and craftsmanship they provided stood right a long with, if not better than, other well known brand names that cost 2 or 3 times what they did. These ear buds are just another prime example of their great products, excellent quality, premium materials, and super performance! Out of the box you get the ear buds themselves, the charging case and usb type C cord, along with multiple size ear covers. Usually you only get small, medium, and large, but this actually comes with an extra small as well. To get the full extent of performance and sound, it's really crucial that you use the proper sized ear covering so that you get a good seal of the ear bud inside the ear canal. That way the Adaptive anti noise cancellation works properly so that you don't get any seepage or sound from outside or background noise. Once you'd got the right size cover and set in the ear, they really are comfortable, light and sit really nice. They have tap controls on the bud themself or you could use their convenient app as well to really tweak and make these buds come to life with a multitude of different controls to have your music your way. I like the look and feel, the sound is spectacular. I listen to a lot of music with bass and it's rare that you find a ear bud that really en capture's that but these felt like I have kick drums or an 808 in my ear haha Would definitely recommend these to others!
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Great upgrade from Liberty 3, noise cancelling!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who has owned previous Anker Liberty buds, I recommend these to anyone and everyone who wants noise cancelling and a solid fit and finish, but not Fruit Products. The Anker brand has come a long way in the last 5 years, and this is one example of the products they are bringing to market. The noise cancelling works quite well, and I've been using these buds for teams meetings on my laptop to test that out. There is some bluetooth lag, but not offensively so, and not more than other wireless buds. Battery life is decent, and the battery enclosed in the charging case giving it that extra boost when they are docked is always appreciated. The case is a bit of a conundrum.. it seems in their quest to make something different than airpods, they have crafted a new design, and I'm not sure if it works well quite yet. The case DOESN'T actually click or lock shut, but button is in a position where it would "unlock" the case if it did. I find myself pushing the pair button and expecting the case to pop open, or pushing it when attempting to open the case and I don't mean to. This is a little weird, but so far it works okay. the case does do a great job of keeping the buds captive until you're ready to pull them out,a nd these earbuds are far less likely to go skittering across the pavement like your airpod pros are, if dropped from your pocket. I like Anker's included tips, and seem to always be able to find a good fit. I would recommend these earbuds.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
I would recommend this to a friendRated 1 out of 5 stars
Defective
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left ear went out after three months of sporadic use. I don't know what to tell you about alternatives since every brand of headphones seem designed to fail.
This review is from Soundcore - by Anker Liberty 4 NC Noise Canceling True Wireless Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.









