Customer Ratings & Reviews
- Model:
- A3910Z11
- SKU:
- 6374960
Rating by feature
- Sound Quality
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.0 out of 5 stars
Customers are saying
Customers are delighted by the Anker Liberty Air 2 Earbuds for their exceptional sound quality, long battery life, and affordable price. Many users have praised the earbuds' comfort, with some even saying they are the most comfortable earbuds they've ever used. However, some customers have expressed concerns about the fit, connectivity, and touch controls of the earbuds.
This summary was generated by AI based on customer reviews.
They look nice. Sound is nice. But the quality and
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They constantly fall out despite changing the earbuds. First pair last a week. Got replacement that lasted less than a year. I cannot recommend.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
Please reset your headphone:
--Place the earbuds back into the charging case and make sure the earbuds are being charged.
--Keep the charging case open, then press and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
We surely always stand behind our product, and the item sold by AnkerDirect comes with our 18-month warranty. Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
- Cons mentioned:Connectivity
Bad design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thing kept falling out of my ear and very difficult to connect. I could only get one or the other going but never both at same time.
No, I would not recommend this to a friend Ok for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the touch area is really sensitive, so have to handle delicately. Also, connecting via bluetooth can be a hassle because you have to put it back into the charger.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! Please reach out to us at [email protected] for further assistance. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Ok for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the touch area is really sensitive, so have to handle delicately. Also, connecting via bluetooth can be a hassle because you have to put it back into the charger.
No, I would not recommend this to a friendJunk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are awful. As soon as I took out the earbuds, I noticed that the left earbud's LED light was noticeably duller than the right. Then, before even listening to them, I attempted to connect them to the app, and the app could not find them. I then decided to just try and listen to them, and they sounded tinny and quiet. Every time something played only one would work then the other would catch up. On top of that, there was a very loud buzzing. Do not recommend these, I'm going to return them and find a different pair.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for writing. It's unusual for this product to be acting like this. Normally when you pair both earbuds with your device, when you open the Soundcore APP, it detects your Liberty Air 2 automatically and connects. Please make sure both earbuds are paired fine with your device already. And for the sound, please try other sizes eartips and earwings to get a better seal, which affects the sound performance. Please reach out to us at service@soundcore.com so we can take care of you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!
No mic noise reduction
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it because I was looking for a reasonably priced earphones with a good mic noise reduction but unfortunately the mic noise reduction is not functioning at all.
No, I would not recommend this to a friendGood
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good quality but I bought them for my nephew of 10 and they are hard to configure for him when some others are easier they are good but for adults. I returned them.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience; we're going to do our best to make sure you're 100% satisfied! Though you have already returned them, we would really like to be in touch to see what we can do to take care of you. Please reach out to us at [email protected] so we can further assist you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!
Wireless earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not care for the earbuds. Would not stay in ears. Returned. I was buying these to replace Apple Air Pods that were worn out. The fit is not good.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you for your feedback on Soundcore Liberty Air 2. Please be assured that your suggestion about the Soundcore Liberty Air 2 will be collected and valued and we always make efforts to develop future products with more advanced and desired functions.
Constantly having a connecting issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a pairing issue with my Google Pixel. When it looks connected, the sound still comes out of the phone. Customer service of Anker responds very quick though.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! Please try these steps to see if they help resolve the issue or not: 1. Forget the pairing record on your device and try to pair them again. 2. Try the earbuds with another device. If those steps don't help, please reach out to us via [email protected] for further assistance. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Fair to crap.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound clarity and ease of use, while they work, is great. I’ve been through two sets in 6 months. Not buying another pair.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists:
Please reset your headphone.
If it doesn’t help, please reach out to us via support
service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These don't stay charged long enough. Even if you charge them over night. They don't even last 30 mins before one side stops working
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please try these steps to see if they help resolve the issue or not:
1.Try to fully charge the charging case and earbuds. (The LED light will be off when the earbuds are fully charged)
2. Make sure the charger and cable are working before you charge the earbuds.
3. Find out how many hours the pair of headphones can play at 60% volume when it is fully charged. (Note: Playtime is varied due to audio content and volume level. After the headphones are fully charged, the playtime is around 7 hours at 60% volume.)
If the issue still persists, don't worry, please don't hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.
- Cons mentioned:Connectivity
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These would not play individually. I had to reconnect each time I wanted to change ears.
No, I would not recommend this to a friend - Cons mentioned:Pairing
Not Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t pair well and fall out of the ears. Shouldn’t be so complicated.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.
If those don't help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Its okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife but it doesn't stay in her ears. Good for movies and talking. It's just okay. Nosie cancellation is so so.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs! Have your wife tried all the tips already? Here is a video for her reference:https://www.youtube.com/watch?v=x2pwQ71MHrs.
Please reach out for us at service@soundcore.com to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
- Cons mentioned:Connectivity
Junk junk junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re difficult to connect. They don’t stay connected. And they are way over priced!!
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Cons mentioned:Connectivity
Doesn't pair with my phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one side pair and the other one stays off. Cannot use both earpods at the same time.
No, I would not recommend this to a friend Broke after 3 work outs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. The right earbud stopped charging after three work outs and now I'm left with only the left earbud working. For $115 this might be one of my worst electronic purchases of my life. I normally NEVER leave reviews but I'm so angry about these I wanted to make sure nobody else makes this mistake. I'm not sure what I can even do to recoup my purchase but I'm just so disappointed in this product.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! Please try these steps to see if they help resolve the issue or not:
1. Confirm the charging case has power left (press the button on the case and note if an LED is illuminated).
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. Then put earbuds correctly into the case.
When you put the earbuds back into the charging case, the first and third lights on the case flash twice to indicate both earbuds are charging normally.
If those steps don't help, please reach out to us at [email protected] or call us at +1 (800) 988 7973 for further assistance. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not as good as I wanted
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were really great sounding EarPods ..but reconnecting the to ur phone is bad ..you have to do so much to reconnect..
No, I would not recommend this to a friendNotsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts off in the middle of conversations, also it's hard for the other to here. Headphones aren't very good
No, I would not recommend this to a friendSound quality terrible on calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not too bad for listening to music, but the call quality is terrible. Plus, it has a great feature to end the call when long pressing the earbud so I end up hanging up on a lot of calls when I put these in after getting a call. I contacted Anker who sent me out a replacement pair (their support was great) but the second pair has the same poor quality issues and now I'm outside of the return window, great.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thanks for your writing and so sorry to learn about this. We are very sorry that you have encountered issues with your headphones. We will do our best to get you taken care of quickly and easily.
This model is one of our newest products. We deeply appreciate your detailed answers to discover the root cause of the problem:
- What is the model and OS of the device you are connecting the headphone with?
- Are you having this issue with regular phone calls or with an App you use for calls (e.g. Skype, Whatsapp etc.)?
- Where are you usually when the problem happens? Indoors? On a busy street?
- Please also let us know the firmware version of your Soundcore APP. Is it up to date?
- Does this issue happen when you use both sides together? Or only use one side?
We understand that you have tried some troubleshooting already, but please confirm that you have also tried the following steps:
- Use the default phone call on another phone to see if it makes any difference.
- Download the Soundcore APP and upgrade the firmware to the latest version.
If still the same, I understand the return wondown is closed, we will also help you solve it, please reach out to us at [email protected] so we can take care of you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!