Customer Ratings & Reviews
- Model:
- A3910Z11
- SKU:
- 6374960
Rating by feature
- Sound Quality
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.0 out of 5 stars
Customers are saying
Customers are delighted by the Anker Liberty Air 2 Earbuds for their exceptional sound quality, long battery life, and affordable price. Many users have praised the earbuds' comfort, with some even saying they are the most comfortable earbuds they've ever used. However, some customers have expressed concerns about the fit, connectivity, and touch controls of the earbuds.
This summary was generated by AI based on customer reviews.
Ear Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity sound is bad and comforting it’s bad not recommend to buy
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs!
Have you tried other sizes eartips to get a better fit? For the sound, would you please also try to test it with HearID and customized EQ?
If there is anything we can help with, please reach out to us at [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
Not the best sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible sound and a lot of interruption in the voice. Not good for communication
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thanks for your writing. We are very sorry that you have encountered issues with your headphones. We will do our best to get you taken care of quickly and easily.
This model is one of our newest products. We deeply appreciate your detailed answers to discover the root cause of the problem:
- What is the model and OS of the device you are connecting the headphone with?
- Are you having this issue with regular phone calls or with an App you use for calls (e.g. Skype, Whatsapp etc.)?
- Where are you usually when the problem happens? Indoors? On a busy street?
- Please also let us know the firmware version of your Soundcore APP. Is it up to date?
- Does this issue happen when you use both sides together? Or only use one side?
We understand that you have tried some troubleshooting already, but please confirm that you have also tried the following steps:
- Use the default phone call on another phone to see if it makes any difference.
- Download the Soundcore APP and upgrade the firmware to the latest version.
If still the same, please reach out to us at [email protected] so we can take care of you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!
Bad mics
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the microphone is terrible for Teams calls.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
-Use the default phone call on another phone to see if it makes any difference.
-Download the Soundcore APP and upgrade the firmware to the latest version.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not SkullCandy best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not their best product, okay sound, but they would fall out
No, I would not recommend this to a friendHuge, lousy quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest problem with these is that they are both enormous and heavy - a more minor difficulty is that while watching a movie on netflix the sound would just randomly stop working. Disappointed since Anker is usually decent quality for the price. Don’t waste your money, buy something better
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please try these steps to see if they help resolve the issue or not:
--Place the earbuds back into the charging case and make sure the earbuds are being charged.
--Keep the charging case open, then press and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
If those steps don't help, please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Don't waste your time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage don't waste your money.. they don't even stay in ears
I would recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs!
Have you tried all sizes eartips? Please reach out for us at [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
Bad purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk. Sound quality poor. Battery life less than two hours. Worked with Soundcore customer service for two days and they wanted to replace under warranty. Since it was only 3 days from original purchase, I took them back for refund. Spend the extra and get iPods.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .We are sorry for the inconvenience the Liberty Air 2 caused. . It's unusual for this product to be acting like this, and we'd love to get you what you need!
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not that great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good, spend the extra for airports, hard to setup poor quality
No, I would not recommend this to a friendBrand response from Anker Team
Posted .So sorry to learn the sound quality is not meeting your needs.Just ensure if you have choose the right eartips that can stay sealed in your ear? Also if you have tried the different EQs and the HearID throug Soundcore app to see if there are helpful? If stil the same, please reach out to us at [email protected] so we can take care of you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!
Frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t stay in ear. I used all of the fittings without success.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs!
Would you mind watching this video:https://www.youtube.com/watch?v=x2pwQ71MHrs&feature=youtu.be to get a correct fit to see if any difference? If not, please reach out for us at [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
Avoid like a bad habit
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just couldn’t get these to stay in my ear to save my life!!! And the sensitivity of the touch on the earbuds was ridiculous. The earbuds would somehow pick up “dial ***** mobile” when the name isn’t even said. Worst pair of earbuds I’ve ever purchased.
No, I would not recommend this to a friendCostumer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t care for! The charge doesn’t hold very long
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please try to fully charge the earbuds and test how long the earbuds last at a half volume.
Please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Wireless Earphones from Hell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg. These wireless ear phones were horrible. I tried for over 30 mins to make both earphones work at the same time. I finally gave up and I don’t give up easily. FYI: I never did get the earphones to work. I returned them and purchased Beats by Dr Dre wireless earphones.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thanks for contacting us. Sorry to learn you're having trouble with your earbuds.
We understand that you have tried some troubleshooting already, but please confirm that you have also tried the following steps if you do not return them:
1. Forget the pairing record on your device and turn off your device's Bluetooth.
2. Place the earbuds into the charging case and make sure they are being charged. When you put the left earbuds into the charging case, the left LED light on charging case will flash 2 times which means the earbuds is charging, please also note the right side will also do the same time, when you put it into charging case, the right LED light on charging case will also flash.
3. Keep the charging case open, then press and hold the button on the bottom of the charging case for 10 seconds until the LED indicators on both earbuds flash red 3 times. All the memory data will be cleared, then close the charging case.
4. Re-open the charging case or take both sides out of the charging case, the white light on one side will flash quickly, which means it enters pairing mode
5. Enable the Bluetooth on your bluetooth devices. You can find the device name "Soundbuds Liberty Air 2" or "Soundcore Liberty Air 2-L" on the Bluetooth list.
6. Please click "Soundbuds Liberty Air 2" or "Soundcore Liberty Air 2-L" for pairing, the white light will flash slowly, which means it paired successfully.
7. Then there will pop out a screen with "Bluetooth Pairing Request", just click "Pair" (This step is very important). If stil the same, please reach out to us at [email protected] so we can take care of you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!
Not AirPods
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They was not easy to use. Nor were the comfortable.
No, I would not recommend this to a friendexpensive but cheap sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.low quality sound, does not worth. I returned it back
No, I would not recommend this to a friendBrand response from Roav Team
Posted .So sorry to leatn the sound quality of Liberty Air 2 has let you donw. I understand you have already returned them, we would really like to be in touch to see what we can do to take care of you. Please reach out to us at [email protected] so we can further assist you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!
Not Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides having to re-pair these things practically every time I use them, they sound rotten. Doesn't matter if I use the customization app. No bass, tinny thin sound, blech. Tempted by the cheap price, got what I paid for.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
1). Place the earbuds back into the charging case and keep the case open.
2).Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
-After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.
- Open the Souncore APP and pair the headphones, then adjust the EQ(Click Controller to enter the Custom Command page).
Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Hard to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected weird. Mic didn't work. It was bad......
No, I would not recommend this to a friendBrand response from Anker Team
Posted .It is unusual for the Liberty Air 2 to be acting as this, we are glad to help you fix it, please reach out to us at [email protected] so we can take care of you. You are important to us, and we want to help as much as we're able to. Looking forward to hearing from you!
Did not do what I thought it would do.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds worked fine while on the phone or listening to music. But once the call or music stopped, I was deaf. I had to take them off to hear other noises around me. That was not good, especially for someone with a hearing problem to start with.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thanks for your writing and so sorry to learn this. Regarding this issue, maybe you can try a different eartips which does not seal your ear and then to see if the problem persists. Please reach out to us at [email protected] so we can see what we can do to make up for this disappointment. You are important to us, and we want to help as much as we're able to.
Ear buds - too much background noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds kept falling out of my ear even with changing out the ear cushions. Background noise was very loud when used to talk on the phone, no noise cancellation. Voice sounds muffled if there is noise in the background.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs!
Please try all the sizes come with the earbuds to see if any difference.
Please reach out for us at [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
Awful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They kept on falling out no grip support in your ear lobs. They irritated my left ear since it was always falling out. I had to be pressing them in twisting them to stay in they scalped the inside of my left ear lob. I wouldn’t recommend.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Sorry to hear that they are having trouble staying in your ears.
Have you tried the different sizes of earbuds by chance?
Not Happy on Christmas day
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth will not stay connected, every time you want to listen to something what the earphones you have to go back in and re connect to Bluetooth and it cuts out in the middle of the you listening to it.
No, I would not recommend this to a friendBrand response from Roav Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please try these steps to see if they help resolve the issue or not:
- Try reducing the distance between your right earbud and your audio device, like having your audio device in your right pocket or right side. Your right earbud is the master (main) earbud. It connects to your audio device and to the left earbud.
- Reset the earbuds using the following steps:
Place the earbuds back into the charging case and keep the case open.
Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
- Reset your Bluetooth connection by turning off the Bluetooth from your device (phone/tablet/etc.) for at least 10 seconds and then turn it back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.
- Try closing any other Apps you are not using on your device.
- Please try with another device (phone/tablet/etc.) and see if the issue is the same.
If those steps don't help, please reach out to us at [email protected] for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!