Customer Ratings & Reviews
- Model:
- A3918Z12
- SKU:
- 6408028
Rating by feature
- Sound Quality
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the Anker Spirit X2 Earbuds for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the powerful bass and waterproof feature, making them ideal for various activities. However, some users have experienced connectivity issues and found the charging case to be bulky.
This summary was generated by AI based on customer reviews.
Happy customer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well so happy with it I’m buying another one today
I would recommend this to a friendgreat product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product as I would recommend to friends and family
I would recommend this to a friendEar piece
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return product. Personal preference thing.
I would recommend this to a friendGreat buds for grandson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these earbuds to one of my grandsons. He absolutely loves them.
I would recommend this to a friend- Cons mentioned:Charging
Save your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these headphones less than a month using them on a regular basis while working out, now the left one won’t charge on the base. It is completely dead, can’t get it to work. Save your money and try a different brand.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
-Make sure the charging case has enough power. Note: after the earbuds are fully charged, the steady white light on the earbuds will shut off.
-Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
-Try using another USB cable to power the charging case.
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Anker headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Anker is one of the best headphones out there, make sure to Check them out.
I would recommend this to a friendComfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for working out, stays put with running and jumping. Sound is ehh
I would recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs! Would you please let us know more details of your concern about the sound on these headphones? Your detailed information will be much appreciated.
Please reach out for us at [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall sound quality was not as good as I hoped for.
No, I would not recommend this to a friendSoundcore
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Bluetooth headphones nice volume will purchase again
I would recommend this to a friendGreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds you can go a go distance from your phone n still have music
I would recommend this to a friendEar buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the qualifier sound and blocking other sounds and comfort
I would recommend this to a friendCrap earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great initially for 4 months. Issues with left earpiece reported by many. Not supported by manufacture 6 months after purchase. They act like these never existed. No tech support offered. Waste of money
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
Great for running
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for running. They stay in well. Bass could be a little better.
I would recommend this to a friendEarbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was purchased for a gift to someone else. They’re pleased.
I would recommend this to a friendThe best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all the Bluetooths I have had these are the best
I would recommend this to a friendHigh hopes, Low
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these back in May. Had high hopes for them. I am a heavy sweater, so knowing the high IP rating (and "sweat guard technology") was why I had purchased them. Use them for working out, riding bike, running, work. Pros Worked well the first month and a half Cons After 2 months of light use, left earbud controls no longer function Now constantly opening Bixby on phone (S20) When in use the bass settings randomly goes from "Bass High" to "Bass Normal" and back and forth and.... Randomly stops playing music (probably due to opening Bixby)
No, I would not recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Great sound and value for the money. Recommend.
I would recommend this to a friendGreat product and sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and lasted days on a full Charge for me.
I would recommend this to a friendGood earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.work better than i expected especially for the price
I would recommend this to a friendStopped working 10 days after I could return them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 30 day returnable date was 10 days ago and as of yesterday the left earbud stopped working. Out of nowhere. Just stopped playing music. I wasn't doing a thing but walking around listening to music. Prior to that I was mostly happy with the product though, even with the larger earbud fittings, it never made a good seal in my ear. DO NOT BUY.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
1. Make sure the charging case has enough power - at least two white indicators on the case.
2. Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
3. Try using another USB cable to power the charging case.
Please also reset the earbuds as the following steps to see if it is helpful:
- Delete (forget/ignore) the pairing records for the headphones (both Spirit X2 & Spirit X2-L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
- Reset the earbuds using the following steps:
* Place the earbuds back into the charging case and keep the case open.
* Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
--> After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
- Turn on the Bluetooth on your device again, search for the Spirit X2 (not Spirit X2 L) and pair the device to see if that worked.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!