Customer Ratings & Reviews
- Model:
- A3918Z12
- SKU:
- 6408028
Rating by feature
- Sound Quality
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the Anker Spirit X2 Earbuds for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the powerful bass and waterproof feature, making them ideal for various activities. However, some users have experienced connectivity issues and found the charging case to be bulky.
This summary was generated by AI based on customer reviews.
The worst earphones I ever used.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had read all the negative reviews but because of their good looking shape I wanted to try them if they work for me. As some users mentioned that they only work for one or two hours, that's true. I used them for one and half hours before they the right piece stop working. As it is mentioned on the box bass up, I should clear that there is no bass at all.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
1. Make sure the charging case has enough power - at least two white indicators on the case.
2. Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
3. Try using another USB cable to power the charging case.
4. Delete (forget/ignore) the pairing records for the headphones (both Spirit X2 & Spirit X2-L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
5. Reset the earbuds using the following steps:
* Place the earbuds back into the charging case and keep the case open.
* Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
--> After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
6.Turn on the Bluetooth on your device again, search for the Spirit X2 (not Spirit X2 L) and pair the device to see if that worked.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Cons mentioned:Charging
Do not buy.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd set in as many months. Left earbud will not charge.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
-Make sure the charging case has enough power. Note: after the earbuds are fully charged, the steady white light on the earbuds will shut off.
-Take the earbuds out of the case and see if a flashing white light comes on. If it doesn't, try manually pressing the button or touchpad of the earbuds to power them on.
-Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
-Try using another USB cable to power the charging case.
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had them a month and one of the earbuds is not working
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! Please try these steps to see if they help resolve the issue or not: 1) Firstly try to fully charge the earbuds. 2) Reset the earbuds per the steps below. --Open the charging case; --Press and hold the button behind the charging case for 10 seconds. The LED indicators of the earbuds will flash red 3 times and then turn white. If those steps don't help, please reach out to us at [email protected] for further assistance. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable on the Iris but very last well great range overall I give it a 80 out of 100
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. We are so sorry to hear about this.
Please reach out to us via support
service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice but it was too big for my ears. It was hurting my ear lops
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Just Okay
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are okay. I returned them because I like the powerbeat pros better
I would recommend this to a friendBrand response from Soundcore Team
Posted .Thank you for your feedback on Soundcore Spirit X2. Please be assured that your suggestion about the Soundcore Spirit X2 will be collected and valued and we always make efforts to develop future products with more advanced and desired functions.
Total disappointment!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total disappointment, after 3 months the sets won't keep a charge, case is fully charged but the headsets won't charge past twenty percent. Never again will buy this brand.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.
1. Confirm the charging case has power left
2. Ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. Then put earbuds correctly into the case. (use kind of cotton swabs with alcohol to clean the contacting pin both on earbuds and charging case, and make sure the contacting pins aren't stuck.)
When you put the earbuds back into the charging case, the breath white to indicate both earbuds are charging normally.
3. Connect the case with the included USB-C cable and plug it into a USB power source.
If the issue still persists, don't worry, please don't hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.
No ears
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound quality is not that bad... but if you actually have ears then they are the most uncomfortable head phones in the universe and i would strongly recommend going back to the drawing board with these!.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs!
Have you tried the other sizes of accessories and wear them in the correct way? Please reach out for us at [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
Last time I buy these
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another set bites the dust. Difficulty keeping it charged. One moment it's at 100%, 30 minutes later down to 20%. Case only charges one side properly while not plugged in. Deeply disappointed.
No, I would not recommend this to a friendAmazing at first then stopped working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And 6 days after I could’ve returned them.... just spend the extra money on beats or Bose or etc.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
poor sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this about for days ago and I don't recommend its barely any sound I bought them to listen to music and tbh I rather use the headphones that come with the iPhone they sound louder then this earphones
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the troubleshooting below to see if it helps all:
- Have you tried to increase the volume to the maximum?
- The model and OS of your phone(we need to maximize the volume of your phone and your earbuds to achieve the maximized volume output in some android phones)
- In which usage environment do you feel the volume is low? In the gym or on the bus?
-Reset the earbuds:
1. OPEN the charging case;
2. Press and hold the button behind the charging case for 10 seconds. The LED indicators of the earbuds will flash red 3 times and then turn white.
If the issue still persists, don't worry, please don't hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.
Doesn’t keep its charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had them maybe a month and they don’t keep their charge anymore , guess I’ll go back to my old wireless Sol headphones that I’ve had for over 7 yrs that work just fine
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists:
-Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
-Reset your item.
If it doesn’t help, please reach out to us via support
service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Battery life, Fit, Sound quality
Great all around - comfort, fit, sound, battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for about 2.5 months now and love them! They've got a great fit overall. Super secure and comfortable. I was uncertain about the vertical orientation at first, but it doesn't affect their comfort when actually wearing them. The ear hooks are made from a very soft and flexible material. I've gone on many long runs, and have had no issues with fit, and they seen to have to issues dealing with sweat. I love the shape and feel of the charging case. The more oblong shape of the charging case makes it easier to carry in my pocket (vs the case for something like the Powerbeats Pro which is more boxy). I also like the soft touch plastic the case is made from. Battery life has been great to the point that I've never noticed it. I've worn these for 4-5 hours at a time no problem. When the case is down to a single flashing led, then I throw it on the charger. Sound quality is good, but not exceptional. I've had other headphones that have better sound quality, but these are by no means bad. The biggest criticism I have is that max volume seems lower than other similar headphones. But the volume these do reach has been adequate for my uses. Great call quality and clarity. My wife says she can hear me great when using these. Overall I love these headphones, and highly recommend them, especially for the price.
I would recommend this to a friend Not my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The preson that put my number in bought these ear phones. I did not buy these. I called to see why it was in as my purchases. They said the number were familiar and it was a mistake. Just say this was a scare..
No, I would not recommend this to a friendNot durable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband has had to return twice decided to go with a different pair. He works out side and these do not stand up to heat or sweating.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Nope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bass. Even after setting EQ. Treble is great. Too many functions for only 2 buttons. I returned them.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We surely always stand behind our product, and the item sold by AnkerDirect comes with our 18-month warranty.
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
I wish to return to get my money back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend this item. I tried to return but it was more then 2 weeks.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better. We cannot issue a refund from purchases made through our resellers because we don't have their order details in our system, but if the item has any quality issues in the future, please reaches out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
bad look for me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the mode but I change it more the five-time finally I change it for other better product
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
No good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like how there ring around ear felt too snug and the sound quality was very staticy
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists:
1. Open the charging case;
2. Press and hold the button behind the charging case for 10 seconds. The LED indicators of the earbuds will flash red 3 times and then turn white.
If it doesn’t help, please reach out to us via support
service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Good headphones for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for working out. I was a little skeptical about getting them because I had never heard of the brand. They are really comfortable while working out, they don't move at all when running jumping or just laying down pushing wieght. The sound is good bass is good but not punchy like higher end headphones. Highs are nice, over all the sound quality is good. I would like one more notch of volume but there not quite neither. I would recommend these for any one looking for gym headphones that doesn't want to brake the bank. I got these for under 100 dollars with the warranty I would delay they where worth it.
I would recommend this to a friend