Customer Ratings & Reviews
- Model:
- A3918Z12
- SKU:
- 6408028
Rating by feature
- Sound Quality
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the Anker Spirit X2 Earbuds for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the powerful bass and waterproof feature, making them ideal for various activities. However, some users have experienced connectivity issues and found the charging case to be bulky.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor connection quality. Drops from bluetooth frequently
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
- Delete (forget/ignore) the pairing records for the headphones (both Spirit X2 & Spirit X2-L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
- Reset the earbuds using the following steps:
* Place the earbuds back into the charging case and keep the case open.
* Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
--> After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
- Turn on the Bluetooth on your device again, search for the Spirit X2 (not Spirit X2 L) and pair the device to see if that worked.
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Returned!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have different controls for both side........
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Bass, Battery life, Sound quality
Soundcore Spirit X2... Good Strong Bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of my favorites. The Soundcore spirit x2 is definitely a winner especially is if you like really strong bass good mids and highs and a really good battery life. No touch controls here just physical buttons on both earbuds for volume up and volume down as well as switching between normal mode and bass boost mode. It also comes with different sizes of ear tips that you can experiment with for a perfect fit. The inclusion of aptx codec really makes for great sound and a strong Bluetooth connection. While the earbuds don't get super loud they more than make up for it in good quality sound. This is probably the most fun you'll have when it comes to these earbuds.
I would recommend this to a friend - Pros mentioned:Sound quality
High quality wireless earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved these ear buds for going on my runs and working out. Sound was excellent and crystal clear quality. Would still be using them but I guess someone else needed them more as they were stolen.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great for bikers, or anyone really.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic wireless earbuds for the price. Sound quality is decent, won't blow your mind. What has truly impressed me is longevity and battery life. I got these a year ago, and have been using them constantly for online meetings, exercising, and motorcycling. The hooks around the ear keep these headphones on under my motorcycle helmet, works super well. Bass H/L control on the earbuds is nice. All in all fantastic.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Soundcore headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the headphones about 8 months ago and I love them, they have really good sound and awesome bass. Unfortunately my left earphone quit charging, but JADE over at soundcore customer support took really good care of me and had me brand new ones within a week. Not only are they good headphones but the customer service is top notch!
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
You're better off buying something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have a defect that if you insert the charger all the way it wont charge but if its barely connected it charges fine except now the charger falls out easily. I've traded them out twice and they all have this so I just gave up and kept the ones I had. You can leave these charging all night and they'll only be 80 percent charged and if they are 100% the battery depletes unevenly so one will always die first and leave you with 20% in the other one. The long gummy bits hurt even if they are the right size and it takes forever to break them in. The audio quality is great, bass booster is amazing and they are great with phone calls, that's about it though.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this.
Please reach out to us via support
service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Bass, Sound quality
Great Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the best workouts with these......just put on the extra bass and you're in beast mode. The bass is not overwhelming, the mids and the highs sound clear.
I would recommend this to a friend - Pros mentioned:Battery lifeCons mentioned:Pairing
Better off with Amazon knock off brands
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Several times now, I have left them to charge in the case for hours only to arrive at the gym and hear “battery low” when I turn them on. Then they die 5 minutes later. Very disappointed. I tried to avoid going to Amazon and buying cheap knock offs. But the last time I bought wireless earbuds on Amazon for less than half the price they sounded better and the battery life was significantly better. Also they are a pain to pair and almost never pair upon removing from the case as advertised.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We surely always stand behind our product, and the item sold by AnkerDirect comes with our 18-month warranty.
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know it's very early for a review not having it for 24 hours, but I have a good reason. I noticed of the bat when I talk to someone the line is breaking up and when I listen to music the sound is clear. I don't understand why they are 2 names for the bluetooth soundcore spirit X2 and soundcore spirit X2L? Either ways connection is bad no matter which name I pair with the other line keeps breaking up no matter who I speak to. Maybe I'm doing something wrong I need help please.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please try these steps to see if they help resolve the issue or not:
1. Open the charging case;
2. Press and hold the button behind the charging case for 10 seconds. The LED indicators of the earbuds will flash red 3 times and then turn white.
3.Pair again with your device.
If those steps don't help, please reach out to us at service@soundcore.com for further assistance.
For the name, as the earbuds support Primary/Secondary switch, both of them can pair to your phone as a master device. When the right earbud is Primary, the connected Bluetooth name is Spirit X2, when the left earbud is Primary the connected Bluetooth name is Spirit X2-L.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Soundcore Support is Execellent!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Soundcore Spirit X2 because it went over my ears. I can't wear just in-ear headphones because they pop out no matter if I change the earpiece. They worked well and charging was super easy. After a while, I was having problems with the sound. As I was on a call, the speaker would fade out like they muted me. Couldn't figure out what was wrong. I contacted Soundcore Support for assistance and they tried to help me. We disconnected and rebooted several times, tried it with 2 different iPhones, but they couldn't solve the problem. Instead, I sent the defective headphones back to them and they sent me a replacement, which is working fine. The assistance they provided was way better than I expected. They responded to my emails within 24 hours. No company does that nowadays. They even followed up on how the replacement headphones are working. I appreciate that a lot!
I would recommend this to a friend- Cons mentioned:Connectivity
TRULY disappointed!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and it worked well for a few weeks probably three weeks then neither one would connect then the left ear started connecting then the right ear connected for a few minutes and never connected again I tried to connect the soundcore spirit x2 true wireless on 5 different phones because I really liked them, I used an Iphone 11 pro, and several samgsung phones the right ear just would not CONNECT this is a problem to many people are reporting it and it is an issue that need to be seriously addressed, I read the reviews and still bought the product but it's really an issue.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
Please try these steps to see if they help resolve the issue or not:
Forge the pairing record, turn off the Bluetooth and reset the earbuds by the following methods, and then turn on the Bluetooth to pair them again.
1. Open the charging case;
2. Press and hold the button behind the charging case for 10 seconds. The LED indicators of the earbuds will flash red 3 times and then turn white.
If those steps don't help, please reach out to us at service@soundcore.com for further assistance.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Pros mentioned:Sound quality
Impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They kind of look like the power beats pro but, the sound hands down is better. Best wireless headphones I have ever gotten. Thank you for making them.
I would recommend this to a friend Noise canceling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling does not work at everyone can hear everything in my background
No, I would not recommend this to a friend- Cons mentioned:Charging
Good headphones… when they’re charged
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like these. They should decent and stay in my ears while running. But half the time I would take them out of the charging case only to find that one or both earbud didn’t charge. Now, the right earbud won’t charge at all. Do not Recommend.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists:
-Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
If it doesn’t help, please reach out to us via support
service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
didn't last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones but the left one stopped working after three months and now the right speaker is fading as well. I have an Anker wireless speaker that's been amazing and lasted years so I was really disappointed when my headphones didn't hold up in the same way.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
1. Make sure the charging case has enough power - at least two white indicators on the case.
2. Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
If one side can't be paired, please try:
- Delete (forget/ignore) the pairing records for the headphones (both Spirit X2 & Spirit X2-L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
- Reset the earbuds using the following steps:
* Place the earbuds back into the charging case and keep the case open.
* Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
--> After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
- Turn on the Bluetooth on your device again, search for the Spirit X2 (not Spirit X2 L) and pair the device to see if that worked.
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
False advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buddy bought ear bus due to its rating of ip68. Which the 8 means can be submersible under pressure for long period of time. Which is a solid no they are not.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thank you so much for writing. We're sorry this item is not able to meet your needs!
Please reach out for us at [email protected] to help ensure you're 100% satisfied.
You reaching out helps us know what our customers are looking for, which in turn allows us to improve our products and services, so thank you again for writing. We promise to keep improving, and we're so grateful for your support!
DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 3 weeks of using, the head phones don't work. The right side reboots randomly and disconnects from blue tooth. Don't waste your time on this garbage. Now I know why the warranty is for 15 days, because that is how long they are made to last.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.
- "Forget" the headphones in your device's Bluetooth history
-Confirm the charging case and the earbuds has power left
- Reset your earbuds:
1. OPEN the charging case;
2. Press and hold the button behind the charging case for 10 seconds. The LED indicators of the earbuds will flash red 3 times and then turn white.
- Try pairing it with another device.
- Ensure there are no physical objects hindering the Bluetooth connection from the headphones to the device they're connected to (such as a doorway or wall...even in a pocket can cause interference).
If the issue still persists, don't worry, please don't hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.
False advertisement! Not durable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought me these as part of my Mother’s Day gift. They literally broke on day 15th! Advertising “durable” false advertisement! What a disappointment and waste of money! Get something else.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
1. Make sure the charging case has enough power - at least two white indicators on the case.
2. Try to use a terrycloth/cotton swab with a bit of alcohol to clean the contact pins both in the charging case and on earbuds to ensure a better connection.
3. Try using another USB cable to power the charging case.
If one side can't be paired, please try:
- Delete (forget/ignore) the pairing records for the headphones (both Spirit X2 & Spirit X2-L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
- Reset the earbuds using the following steps:
* Place the earbuds back into the charging case and keep the case open.
* Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
--> After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
- Turn on the Bluetooth on your device again, search for the Spirit X2 (not Spirit X2 L) and pair the device to see if that worked.
If it doesn’t help, please reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!