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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 481 reviews

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88%
would recommend
to a friend

Customers are saying

Customers often highlight the excellent protection and good fit of the CandyShell + Faceplate Case, along with its ease of use and sleek design. Many appreciate that it's lightweight and offers good value for the price. However, some users express dissatisfaction with the screen protector and report issues with scratches on the case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 481 reviews
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Screen cover is terrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen cover is terrible. It has bubbles all over the screen and is already coming off.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for two months and it seems secure. The screen adhered well and didn't interfere with the screen response.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st one out of the package had the back scratched and the screen cover did not fit correctly, so I returned to Best Buy. They traded for another one. The back was new looking but the screen cover did not fit correctly. My schedule was busy so was not able to get back to BB but after 1 day the back of the case was marked.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Nice looking case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one broke with a plastic piece separating. This case has been fine. Love the design.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone case was nice would of liked to see a better stock of colors and designs. There were very very few choices

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Good case but the screen protector did not stay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is good but the screen protector did not stay attached to the case.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Scratch resistance

    Rated 2 out of 5 stars

    Good case didn't like the screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is good and durable. It does scratch kind of easy but that doesn't really matter. The screen protector installs easy but I didn't like the extra height it added by the button and it kept peeling up. I ended up exchanging for the spec case without the screen protector and a zagg glass screen protector

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Case Scratches Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like the case, except it scratches really easy. Otherwise it is great.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Decent Phone case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price. I would prefer that the plastic case Be less shiny.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers phone well and provides good protection, will recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Case scratches super easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy this case because I couldn't really find anything else. Not bad looking case not too bulky but the shiny exterior scratches even with a microfiber cloth. I have no idea why they would've put this kind of surface on this phone. I mean I've really never seen anything scratch so easy it's crazy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scratches easily and it was impossible to put the face plate on without getting air bubbles.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Faceplate

    Rated 2 out of 5 stars

    Not reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The step by step directions to put the case on were super easy to follow. However, After only having the faceplate on about two weeks it began to peel off not to mention, I dropped my phone once with this case on and my front screen shattered. It's not as reliable as it may seem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in a hurry, wanted to protect my phone, not really what I wanted

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked well, kept the overall size of the phone thin

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked well, kept the overall size of the phone thin

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Nice case nice price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good case to protect my daughters phone from cracking.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get a good seal with the screen protector. Very disappointing and returned to store.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Scratch resistance

    Rated 2 out of 5 stars

    Not 100% Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case, but the glossy back cover is awful. Scratches too easy. Used for two weeks and back is no longer nice looking and want to buy a new one. Unsatisfied with case as whole. 90% of time the phone is on its back and therefore increases scratches. Look for better option

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been to several places looking for a case for iphone 5 for a teen and found it at Best Buy

    I would recommend this to a friend