Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 245 reviews
(245 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
Would not remove old TV said it was to big progect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Projector type TV Just had a really unpleasant time trying to get this straightened out .
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
HORRIBLE!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SAYS COMPLETED!!! Haven’t seen anyone!! KEEP GETTING CUT OFF WHEN I CALL!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Never receive service i paid for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got pick up and tben refuse to give me back my money
No, I would not recommend this to a friendRated 1 out of 5 stars
No more appliances from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No call no show up never again will I buy or recommend any customers
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. While you’ve indicated that you will no longer shop with us, I hope that someday you give us the opportunity to better service.
Rated 1 out of 5 stars
haul away was not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.there is no "need to know" information to confirm in the order details. Never buy a TV without verifying haul away compliance
No, I would not recommend this to a friend