Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.5 out of 5 stars with 1806 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,806 reviews
  • Rated 5 out of 5 stars

    Best headset ever <3

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was recommended by multiple family members and heard nothing but great reviews!! Worth the purchase, will last you years. Extremely comfortable when wearing & great audio. Love the audio presets for different types of games !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headset 10/10

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset I’ve owned thus far, I had the Arctis 7 wired headset which was great but this is levels beyond. Though it’s quite a high ticket price, it’s very much worth it if you’re seriously into gaming, amazing sound quality, the menu on the adapter station is easy to use, and it’s super comfortable!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality headset

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this while it was on sale. The gg steel series app that you use for this headset is amazing. You can categorize your gaming, streaming, discord audio and then edit them all separately to suit your needs. One battery charges while the other is being used so you’re never without a battery for a few seconds. I love this headset and the only thing keeping it from 5 stars is that I often have to restart my computer after it sleeps for the night because the audio has a tapping sound to it if I don’t. This is a good headset and I do recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite thing so far is that I can listen to the game and have bluetooth enabled for my phone as well so if someone calls, it sounds like they are in party chat instead of getting rid of the game noise. Also, the batteries last a long time and active noise cancelling is very strong. The headset can be linked with two systems at once without interference as well and is customizable. Bigger earpads, metal plate colors, etc. My recommendation is to buy them here at best buy and give yourself two weeks. If you dont feel that they are worth it, you can always return them and you won't risk anything so it is a win-win either way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive, but worth it!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones so far. My old arctis pros broke and it's one of the only headsets with multipoint connection and replaceable battery packs. Stock earcups are much more comfortable then other headsets I've tried as I normally have to buy Wicked Cushion replacements. Sound stage is pretty decent as well. Don't really like the ANC as it feels like I have to pop my ears when its on but the pass through sound is nice to have conversations with someone in my house mid game without having to take the headset off. ONLY complaint I have is the insanely loud cracking sound when you get too far from it's connection so fair warning about that if you gotta walk to the mailbox with your headset on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best Gaming headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, very comfortable, and great for gaming across multiple platforms. Battery system is a big plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome headset 10/10

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset does fit big heads, you can adjust it until it's comfortable. The sound is awesome, I play CS2 and it's perfect for that. They actually have preset EQs for a ton of games which are great and you can sm edit them if you want. Yes they have a preset EQ for CS2 by Valve. The battery last me 4 nights before I swap them, it's very cool and easy. The mic is fine, it took a little to set it up. The Sonar software is easy to use. I'm glad I made the decision to get this, if you are on the fence, get it and test it out for yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and comfortable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best headphones for gaming this year alone, comfort is maximum, sound quality is great, and I love the ability to customize the padding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as my previous ones were falling apart. Very good quality sound. I can hear so much more in the game and it is very accurate on the locations of sounds now.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Premium headset, premium price

    |
    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this headset is amazing. It offers noise cancelling, two batteries so you never have to stop playing, has dual input modes so you can have bluetooth on your phone and have input coming from your gaming device. The build is very sturdy and very comfortable too, I always put it on and completely forgot about it. I will say there seems to be a high pitched humming when bluetooth and anc are both on, but no wound playing from either device. Also, when you power off the headset you have to manually turn off the bluetooth also or else it stays on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great premium flagship-tier headsets

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Tons of premium features that warrants the higher price tag, such as in-depth EQ customization as well tons of presets. The perpetual battery system is also just something you don't see being done often, and completely negates the one problem everyone runs into with wireless headsets: charging. Mic quality is mediocre at best but I use a dedicated mic, and the one attached retracts in so no issues there either.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    too expensive, crappy mic, otherwise good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mostly quite good! love having 2 batteries that can be swapped between. audio is great (i dont have the greatest ear for this sort of thing, but to me its perfectly good), though it needs to be fiddled with in sonar for some purposes. main drawback is that the mic sucks. it needs to be pretty close to your mouth, too, both of which were not issues with my razer kraken kitty edition. i made the mic less nasally in sonar, but its still suboptimal. for such an expensive headset, it should have a better mic than the $150 headset i had previously. im also not very happy about needing to fiddle with the audio to make the audio and mic better; i feel like they should be good by default considering its like $380 retail price. overall, good headset, lots of quality of life features. but im old fashioned and i dont like having to alter settings via software to make its performance optimal (and even with fiddling, the mic is worse than the razer headset mic i had before). the retail price is super inflated tho. i got mine on sale, and im still a little peeved about 300 bucks for this. its also a little tight around the head and gives me a headache after a while. my head is pretty average too, so folks with a larger cranium, beware. id give it 3.5 stars but i dont have the option for half stars.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    High quality headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and the second battery is a great tough. Definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST wireless gaming headphones on the Market.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some of the best headphones Ive ever bought, Ive spent thousands of dollars on headphones and gaming wise these are the best. Because I have a great DAC and Audio interface already I just use the line in on the DAC itself and push the sound in that way. They are extremely comfortable and I have a big head so headphones are very bothersome to me. I use to wear Shure 425's in ear headphones for the last 4 years. So if I am switch the comfort and sound better be amazing. Which brings me to the sound. The Artis Pro have a great sound and with the DAC itself you can create your own EQ. Lets just put it this way, These are going to be my daily driver for the next few years. I honestly bought these thinking I was going to return them because I have not till this day liked wireless headphones. Well Steelseries you changed my mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well built

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful headset comfortable headset quality headset

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset I have ever bough works wonders sounds great feels great I can use them for a solid 2-3 days before it even beeps at me to replace the battery and they charge super quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headset

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, sounds amazing, never have to worry about battery life because of the extra battery it comes with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Theyre awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new Steelseries arctis pro wireless headphones. They sound amazing. Set up was simple. Battery life is terrific

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy: Great headset, but with a fatal flaw

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this in July 2022 and it was in the garbage by January. The problem started literally the day I got it; it simply took about 6 months for me to try everything under the sun and finally give up. The problem is with loud digital noise barging into the audio stream, many times per day. I work primarily from home, and I bought this headset not for gaming, but for music and remote meetings. The actual sound quality (when there's no digital noise) is great, the battery life is great, the ability to swap batteries is wonderful, the range is decent, and they are comfortable too. But the flaw I experienced is absolutely fatal: Many times per day, the audio stream suddenly becomes totally garbled with digital noise. I'm confident this is not due to any interference, for multiple reasons: - When it happens, it goes from clear audio to severely garbled in an instant. Like someone flipped a switch or a service crashed. - It doesn't SOUND like interference. I'm a musician and somewhat of an audiophile, and I know what interference typically sounds like. This is purely harsh digital noise. - I have tried moving the basestation around, moving the headset ridiculously close to the basestation, and also tried various troubleshooting approaches while the problem was happening. Nothing made any difference whatsoever. - Disconnecting and reconnecting the USB cable from the basestation (effectively rebooting it) fixes the issue every time... until it comes back (usually less than 30 minutes later). After months of having nearly every call I joined get interrupted by this maddening digital noise, I reached out to support. After exchanging several emails with them, I got the sense that it was going nowhere, and I also just don't have time to spend hours troubleshooting equipment that should work. Out of sheer frustration, I finally just gave up and threw it in the trash where it belongs. Very unfortunate fatal flaw, for what would otherwise be a great headset.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not Great at this price point.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great headset with great sound quality. I come from a steel series arctis 7 and gamedac pro which I had zero issues and everything worked flawlessly until the structure of the headset gave out over time on both. At this price point you expect no issues out of the box, however I had an issue where the audio was choppy and laggy. I troubleshooted every possible thing on the actual headset, changing wires and usb ports… then proceeded to check all my devices on my WiFi to no avail. Everything worked fine and it wasn’t a network issue on my end, I concluded with my research that it came down to my 2.4ghz WiFi internet which was absurd for this type of headset and price point. I returned it to Best Buy which they gladly let me exchange it for another one. I hesitated thinking to go with Astro A50x but saw a lot of sound quality concerns regarding that headset as opposed to the Nova Pro, I opted for the ps5 based white headset that still has PC functionality. No issues out of the box. Ran the steel series engine on both so both should have been updated but maybe it was just that particular device I had prior which could have been faulty. Regardless it must be a known issue with steel series since a lot of people post about the same type of issues with that particular headset.

    I would recommend this to a friend