Customer Ratings & Reviews

These headphones sound amazing. But the mic is horrible for PS5. My first time using them, my friend said i was too quiet. So i turned up the mic sensitivity on my PS5. When my voice volume was good enough, he could hear constant background noise. I updated the firmware on the base station and headset with my PC but that didn’t help. I also tried turning down the mic sensitivity on the base station, but that didn’t help either. Why cant a $350 headset pick up on only my voice and not white noise?…

I think for a lot of people these will work okay but I would recommend you buy any other pair. This model from SteelSeries has a hardware fault that is easy to reproduce and for the life of me I cannot understand how more people aren't up in arms about it. Here are the steps: Connect default settings and turn on. Turn Sidetone OFF Put volume above 50% (it starts at like 60% default) Change the EQ setting. Now you will be hearing weird high pitched sounds in the left earcup. I reproduced this with multiple returns/exchanges, and with other people listening to make sure its audible. If you are exclusively using these to listen to music and never have any silent time, then it probably won't bother you. If you never change the EQ from FLAT you probably won't notice, and with Sidetone ON (horrible) you can't hear it over the other sounds piping through the microphone. Contacting Steelseries led me to warranty claims that would not fix this issue because it is a flaw with the design or software. Given the nature of the problem I believe it to be hardware, but maybe I'll try these again in the future if a firmware update tries to address it.

For the money the Sony headset sounds the same and are only $100. I have been waiting for better headphones to be released and was excited to get these cause the Sony headset sounds fine but are hot and not comfortable if you play more than 10-15 min at a time. the new headset was a pain to update on a Mac and then they don't sound any better than the Sonys. The mic on the SteelSeries I had to turn up the all the way to be heard. The comfort was better than the Sonys but they still were hot. unfortunately I will be sticking with the Sonys until I find another option. I have returned these.

I have had these headphones for awhile now, and I'm not impressed with them at all. The second battery has already died, and I have never been able to get these headphones to connect with Bluetooth to my phone. Most of the features are tied up in their software which is not that great. If I had the option, I would not buy these again, and I don't plan on buying from SteelSeries again.

By far the best sound I have heard on a gaming headset. My ear does touch the inside but not enough to really bother me. Just wish they had thicker ear pieces

Second battery won’t charge on the base or headset.

Solid but not for me. Couldn’t get over the clunky GG software and my base station was defective out of the box (apparently a known issue)

Broke not even after a year of use, audio bugs out here and there and constantly have to switch inputs.

For the price of this headset the quality should be higher. It does have some nice features and sounds decent. However the mic seems to have some major issues. I've had issues since I first got the headset. My mic would repeatedly cut out but never could figure out why. It almost acted like I was getting interference. I assumed for the price it couldn't be the headset and was some sort of human error. After some research online I was able to find what I thought was a solution. I basically reset and uninstalled the headset. Shortly after the fix and after the 1 year warranty expired, my mute button started to clearly malfunction. When unmuting the headset I have to flick the button just right or it rapidly mutes and unmutes. Not only messing up my ability to talk but annoyingly beeping in my ears and a flashing light. I'm guessing this was the problem all along but I couldn't tell because the mute button wasn't flashing and beeping. Overall it could be a great headset but too big of error to be worth the money. From what I saw online, this issue is far more common than it should be. Don't waste your money and get disappointed.

This thing has been a pain in the but. The control panel doesn’t work, the UI system is bad and it messes with my computer settings all the time

Best headset I’ve ever owned. All the features are awesome and convenient and the sound quality is top notch. I can never go back!!

If you have the pro wireless keep them. The ANC feature on this headset is a gimmick and doesn't cancel any sound. The game dac doesn't have an optic output cable so your losing sound quality. Lastly there isn't a chat mix like the previous version although even on the steelseries website it is shown to have the feature. Not to mention they're uncomfortable because it has some protruding plastic piece digging in you ear.

Ive had steele series headphones for a while now, if it hadnt been for best buys great warranty i would not have given steele series products so many chances but ive barley had this headset for about a week and unfortunately it has not lastest long, the bluetooth function that i was using ceased to fuction properly and after messing with it, it keeps malfunctioning. I thought maybe it was the connection to my computer so i tried my phone.... nope..... still messed up. After having to wait for a week for these to be in stock at the store and i am not willing to wait that long again to try yet another pair that has failed me (ive had to trade in all the previous headsets which has been like 3 years since i began with steele series and ive gone through 5 headsets.... yeah... crazy i know...) i am no longer willing to keep trying with steele series products. Please do not buy these they are not worth the price... i will be looking for a new brand...

Not worth the price, maybe im not tech savy enough to use tgem properly

Unfortunately, I’ve been hearing static/crackling noise when listening to music via Bluetooth on my phone

Everything I was expecting them too be. Easy to set up and great sound.

I'm rating these on the idea that they don't compare to the single operation devices. If you were to but these into a ranking system with simply the best Headphones. They don't make top 10. Same thing with if you were to but these in a ranking with best Microphone. Not even listed. Sure these might be good for you consol gamer that can't separate the to devices. But if you are on a PC, just get a good Headphone and a good Mic. I wouldn't even consider the noise canceling a thing on these compared to Sony's and Bose's tech. All and all these are no where near the cost. Razor makes much better headsets for 1/3 the cost. The only thing they have going for them is they are PS4/PS5 compatible, which is a must when playing on those consols.

They are an average pair of gaming headphones. Wouldn’t pay that price for them again

They were not working at all, I had to return them and get a same pair for more money

Lasted very long and worked great for games I really needed for mainly just hearing