Customer Ratings & Reviews

Lasted very long and worked great for games I really needed for mainly just hearing

sound on one side just stops working can't use them 1 1/2 years old

I really wanted to like this headset but it just didn’t have the quality I was looking for.

Ungodly bad not even worth 10 dollars, go to dollar tree and get better one cause this is bad. Audio sounds like its underwater, buttons doing nothing mic also just not connecting lots of bull

The ear cups cusions are not comfortable. The battery is hard to remove from both the headset and the charging station. Love the concept just horinle design. Would inverst on another headset.

Average sound quality, side tone mic non-existent. Known issue apparently but for the cost of these headsets, should be much better than it is. Overall it is an average headset. Would recommend the astro equivalent over this one.

I was super excited to buy and try these out. Unfortunately the wireless does not work and the headphones will not connect to the Dac. I’ve tried updating the software and I contacted SteelSeries customer support. Nothing has worked. I even tried resetting the Dac multiple times and it still won’t work on my PC or PS5.

Already malfunctioning. Sound is super distorted. Did a firmware update and it sounds worse. Keeps connecting and disconnecting in the middle of a game. Was amazing at first. Just so happens im right outside of my return window.

After trying every possible troubleshooting step you can think of, I never got the microphone to work. The red LED light is on, but it receives no input. Tried both bands on wireless, the aux cable, every setting on the base station, checked the software from Steelseries for software/firmware updates, settings on the games themselves, nothing worked. Will be returning these to get something half the price that will likely work much better.

Upgraded from wireless pro and it’s been great and flawless

For some odd reason, my friends can hear my audio if I'm playing a youtube video.

After seeing the high ratings, i was surprised that this product was a disappointment. The performance was bad. The sound would often glitch and cut out. Using the latest drivers and software I shouldn’t experience these problems. I tried 3 other brands from friends after this experience, and they worked seamlessly!

Noise Canceling was atrocious. I would hear every keyboard click, every finger snap, mouse click, etc... not only that, but I would hear sounds twice, i.e., I would hear my air conditioner in life, and then I would hear it in the headset as well; it was white noise static. There are no solutions online. Do not buy if you need the noise canceling feature. Even with the noise canceling feature off, the white noise would still exist in the audio.

The active noise cancelling doesn't do anything as far as I can tell, which is not acceptable for a headset in this price range. I just spent an hour flipping it on and off, and there was no obvious difference in external noise. Is it just on the microphone? The marketing does not make that clear if so.

Well, it’s a wireless headset and that’s about the only good thing about it. Everything else is a huge disappointment; the sound quality is awful, the noise canceling is terrible. For the same price as this headset the Sony WH-1000XM5 is miles better at sound quality and noise cancellation.

I needed a solution that gave me rock solid spatial audio and surround performance in a pair of wireless headphones, plus simultaneous audio out for speakers and buttkickers. After trying almost 10 different options (all money down the drain), this system does everything I need, and does it well!

Good quality when it worked. Barely used it maybe 10 times and it just stopped working. Don’t recommend. Especially for the price.

Just generally unhappy with the direction of Best Buy products, service and availability in the past few years. Feel like this chain won't last much longer.

Great headset… when it worked. Lost signal to the receiver every 15-20 mins , had to Manuel reset every time. I got a Astro a40 wired after I returned this dissapointment and it was a complete game changer

Ok but definitely not worth the price audio quality or mic wise.