Customer Ratings & Reviews

For some odd reason, my friends can hear my audio if I'm playing a youtube video.

Noise Canceling was atrocious. I would hear every keyboard click, every finger snap, mouse click, etc... not only that, but I would hear sounds twice, i.e., I would hear my air conditioner in life, and then I would hear it in the headset as well; it was white noise static. There are no solutions online. Do not buy if you need the noise canceling feature. Even with the noise canceling feature off, the white noise would still exist in the audio.

The active noise cancelling doesn't do anything as far as I can tell, which is not acceptable for a headset in this price range. I just spent an hour flipping it on and off, and there was no obvious difference in external noise. Is it just on the microphone? The marketing does not make that clear if so.

Well, it’s a wireless headset and that’s about the only good thing about it. Everything else is a huge disappointment; the sound quality is awful, the noise canceling is terrible. For the same price as this headset the Sony WH-1000XM5 is miles better at sound quality and noise cancellation.

I needed a solution that gave me rock solid spatial audio and surround performance in a pair of wireless headphones, plus simultaneous audio out for speakers and buttkickers. After trying almost 10 different options (all money down the drain), this system does everything I need, and does it well!

Good quality when it worked. Barely used it maybe 10 times and it just stopped working. Don’t recommend. Especially for the price.

Just generally unhappy with the direction of Best Buy products, service and availability in the past few years. Feel like this chain won't last much longer.

Great headset… when it worked. Lost signal to the receiver every 15-20 mins , had to Manuel reset every time. I got a Astro a40 wired after I returned this dissapointment and it was a complete game changer

Ok but definitely not worth the price audio quality or mic wise.

Audio has completely stopped coming out of the right side of the headphones. I paid 377$ For this junk and it didn't even last a year, that's pathetic. Software is trash too, constantly stops working, and forces headphone volume to 100 in windows for some reason the anc nubs dig into your ear, and the noise canceling sucks big time. Dont buy headphones from "Gaming" companies, buy a pair of seinheiser's or sony's or something.

DO NOT BUY. I wish I could give this a -5 stars rating. My gamedac (base station) is not properly working. The knob that spins to change volume and adjust chat audio vs game audio is always trying to go to max when you try to lower the volume. Reached out to warranty they said they won’t give me a replacement since warranty has expired and it’s only for a couple of days. Worst experience ever with a gaming brand. Don’t ever buy steelseries.

Do not buy this headset. The noise canceling speaker in the ear cuff pushes on your ear. I loved the Arctis pro wireless. So I figured the upgrade should be better right? Well they are in every way BUT the design has a major flaw. The noise canceling speaker in the ear cuff pushes on top part of your ear. I tried adjusting them but could never find a comfortable position.

Sound was alright, not $350 value but I guess better than average. The main issue was discomfort, after wearing them for a few hours, I got a huge migraine and felt pressure in my temples.

The noise canceling bump in the ear cup was a deal breaker, very uncomfortable. Returned.

Good sound quality but ear cups were way too small for my ears, if they were bigger I would have loved these headphones

I liked these when i tried then on and used them but there is a ridiculously loud beep when you click on settings that you cant turn down or off...unbelievable.

Horrible. Wish I could get my money back. They will work for a few weeks then they disconnect and I have to switch ports on my pc and do all kinds of crap to get it working again. Not worth the trouble at all. If I could get a refund I would.

Not only did these break such that they no longer connect to any device, but the SteelSteries customer service is completely inept.

Less than a month old and regularly has crackling audio. Unfortunately started just outside of return period. Would not recommend this brand; very cheap quality. For the price the audio should be decent, not plagued with crackling... It is genuinely terrible and impossible to use if you are irritated by the crackling like I am.

Worst headset ever. You’re not paying for the sounds quality bc it’s horrible or the mic bc that’s even worse, you’re paying for the programs with it. Not worth the money at all