Customer Ratings & Reviews

I needed a solution that gave me rock solid spatial audio and surround performance in a pair of wireless headphones, plus simultaneous audio out for speakers and buttkickers. After trying almost 10 different options (all money down the drain), this system does everything I need, and does it well!

After seeing the high ratings, i was surprised that this product was a disappointment. The performance was bad. The sound would often glitch and cut out. Using the latest drivers and software I shouldn’t experience these problems. I tried 3 other brands from friends after this experience, and they worked seamlessly!

Ungodly bad not even worth 10 dollars, go to dollar tree and get better one cause this is bad. Audio sounds like its underwater, buttons doing nothing mic also just not connecting lots of bull

Noise Canceling was atrocious. I would hear every keyboard click, every finger snap, mouse click, etc... not only that, but I would hear sounds twice, i.e., I would hear my air conditioner in life, and then I would hear it in the headset as well; it was white noise static. There are no solutions online. Do not buy if you need the noise canceling feature. Even with the noise canceling feature off, the white noise would still exist in the audio.

They were not working at all, I had to return them and get a same pair for more money

Great headset… when it worked. Lost signal to the receiver every 15-20 mins , had to Manuel reset every time. I got a Astro a40 wired after I returned this dissapointment and it was a complete game changer

Ok but definitely not worth the price audio quality or mic wise.

Good quality when it worked. Barely used it maybe 10 times and it just stopped working. Don’t recommend. Especially for the price.

Just generally unhappy with the direction of Best Buy products, service and availability in the past few years. Feel like this chain won't last much longer.

Audio has completely stopped coming out of the right side of the headphones. I paid 377$ For this junk and it didn't even last a year, that's pathetic. Software is trash too, constantly stops working, and forces headphone volume to 100 in windows for some reason the anc nubs dig into your ear, and the noise canceling sucks big time. Dont buy headphones from "Gaming" companies, buy a pair of seinheiser's or sony's or something.

DO NOT BUY. I wish I could give this a -5 stars rating. My gamedac (base station) is not properly working. The knob that spins to change volume and adjust chat audio vs game audio is always trying to go to max when you try to lower the volume. Reached out to warranty they said they won’t give me a replacement since warranty has expired and it’s only for a couple of days. Worst experience ever with a gaming brand. Don’t ever buy steelseries.

Do not buy this headset. The noise canceling speaker in the ear cuff pushes on your ear. I loved the Arctis pro wireless. So I figured the upgrade should be better right? Well they are in every way BUT the design has a major flaw. The noise canceling speaker in the ear cuff pushes on top part of your ear. I tried adjusting them but could never find a comfortable position.

The noise canceling bump in the ear cup was a deal breaker, very uncomfortable. Returned.

Sound was alright, not $350 value but I guess better than average. The main issue was discomfort, after wearing them for a few hours, I got a huge migraine and felt pressure in my temples.

Good sound quality but ear cups were way too small for my ears, if they were bigger I would have loved these headphones

I liked these when i tried then on and used them but there is a ridiculously loud beep when you click on settings that you cant turn down or off...unbelievable.

Horrible. Wish I could get my money back. They will work for a few weeks then they disconnect and I have to switch ports on my pc and do all kinds of crap to get it working again. Not worth the trouble at all. If I could get a refund I would.

Less than a month old and regularly has crackling audio. Unfortunately started just outside of return period. Would not recommend this brand; very cheap quality. For the price the audio should be decent, not plagued with crackling... It is genuinely terrible and impossible to use if you are irritated by the crackling like I am.

Too expensive for what you get. Battery life is the best thing about the headset. Mic is meh at best. Comfort very lightweight and comfortable but durability seems lacking. Sound is pretty good but it puzzles me that there is no app for the consoles.... only on the PC. If you want to adjust your sound on a console it will have to be done with the transmitter base that it came with via manual adjustment. Was a cumbersome experience to say the least. Not all is lost because they do have 5 presets. But for fine tuning you will spend some time so be ready. Connection you can connect two things at one time so if you have an X and a 5 then it works great in that aspect. Overall I took mine back and got the Turtle Beach Stealth Pros because they have an app that is dedicated for the sound on your phone. Not just for game audio but for bluetooth as well. If you primarily have on a PC this would be a good option but i would still go with the Turtle Beach Stealth Pros. IF YOU ARE GOING TO BUY THIS ARCTIS PRO HEADSET do get the one specifically for the Xbox series X.... because if you don't have an Xbox but might get one in the future the PS5 version of the Arctis Pros DO NOT work on the Xbox but the Xbox version works on the PS5. It is a good headset but not for the price and not while you can get a better headset in the Turtle Beach Stealth Pros. Trust me. I felt offended about the Arctis Pro branding the headset with Xbox and PS and not having an app specifically tailored to that experience yet you have one you can download on your PC that is only for the PC. Make no sense. I've owned both.

The wireless verson if these is awful due to the ear pads resting awkward. The in ear noise canceling hits your ear causing ear pain after an hour or two of gaming. Everything else is spot on. Unfortunately returning them due to ear pain. Reddit has a lot of posts regarding this issue.