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Customer Ratings & Reviews

$379.99

Customer reviews

Rating 4.5 out of 5 stars with 1923 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the product's strengths in sound quality, battery life, and comfort. Many appreciate the strong connectivity and software, as well as the lightweight design. However, some find the price a bit high and have concerns about the active noise cancellation. A few users also noted that the bass could be improved and the ear cups could be more comfortable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,923 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 2 out of 5 stars

    High build quality, Awful sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and finish. Awesome features, USB-C DAC, hot swap battery, wireless, noise cancelling, etc. Sound quality is absolutely the worst part of the headset. Even the bloated equalizer software can’t save it. Absolutely not worth the price tag. I was going to leave a 1 star, but the build quality at least merits an extra star.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones.

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Amazing headphones. Definitely recommend! The external batteries make charging to super easy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headset ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headsets out there with a quick change of the battery your always ready to go sound is incredible and the noise reduction is outstanding. Best I ever owned

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome love these best gaming head phones ever you need clear quality buy these head phones

    I would recommend this to a friend
  • Cons mentioned:
    Anc

    Rated 3 out of 5 stars

    A downgrade from the previous generation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earcups get uncomfortable after extended use. There is a notch in under the earpad that sticks out and presses against your ear. It's supposedly for the ANC. It might not be a problem if they offered thicker earpads as a replacement option, but they don't even offer regular replacement earpads as of now. So you're stuck with the worn-out, disgusting earpads they came with. Also worth noting, you have to use their idiotic "sonar" application to get multiple audio sources to work properly. And there is no optical in now.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Just what I need!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about the comfort of these headphones but the issue others were having hasn't bothered me. Except for that, and it doesn't affect me, these are awesome headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headset for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming headset in my life. No doubt, just go get one right now!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Terrific Headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific headset. Not cheap. If you have Alienware PC you can't use the software that comes with it. Doesn't matter since Alienware has Dolby

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The best gaming headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it has a battery charger and two batteries I can play all night and day this is the best headphones I ever had

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Lasted a year, then bricked.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these at first. Right out of the box, they worked flawlessly even with presets. Battery life is pretty good and being able to swap out batteries is great. Unfortunately, these aren’t made to last. So let me tell you what went wrong. I bought these in May of ‘22. By Oct of ‘23 they are bricked. Toast. Won’t even turn on. So I tried everything. Resets, battery swaps, cables, you name it. If you search Reddit, the best anyone can figure is that the headset is stuck on safe mode. The issue here is that I can’t even plug them into my Mac (the firmware is finally able to be updated on the newest oS) because the headset will not turn on, therefore the SteelSeries client can’t register/read them. The folks at Steel Series have been working with me, however, that’s also a process. Firstly, they require proof of purchase (normal). After that, they want pictures, and a video with descriptions. It’s a little much. To make matters more frustrating, whatever they use on their website for uploading videos is hit or miss and you have to go to YouTube to upload. So we’ll see if they swap mine. I expected much more for 350$.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headset for gaming, love the wireless factor works at a decent distance, no issues since buying them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy Listening

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones ever! The quality is great and the sound is impeccable.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    dual audio inputs

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I am currently using these headphones as im typing this review 10/10 worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    If you game you need these

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and music connect easy and can’t change setting like these a lot to game always change sound affects easy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty decent got on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headset is amazing you just have so seperate your 2.5 gz and ur 5 gz to make it not interfering as much, but when it doea you just have to unplug and plug in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset. I will be buying another one for my son.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best gaming headphones ive had

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Truly noise cancelling. I can tell where everything is coming from in game. Totally changed how i play.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works Great, Just a Bit on the Pricey Side

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dual inputs is what sold me so that I can connect it to both my PC and PS5. The sound quality is great, I wish there was a better way to activate transparency mode though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Wireless Not there yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding wireless headset. They get pretty loud. Only taking off a star since ears get pretty hot quick. Mic quality is subpar as well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones, don't buy it for the dock though

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones. The charging dock is a bit flimsy though, hard to get it to connect at times.

    I would recommend this to a friend