Customer Ratings & Reviews

On time and professional. Friendly and provided an overview of the stereo

Installed whole new systems and showed how to work the settings.

I am grateful for the opportunity to keep my original steering wheel controls

They were right on time and kept me updated through the process. Great job!

The technician explained everything that would happen

The steering wheel control installation was done in a very professional manner.

Tech knew his stuff. Was quickly mounted and set up to my satisfaction.

The experience of purchasing and having a new receiver installed at Best Buy was a complete nightmare. I purchased a receiver as well as all of the parts the Best Buy installation tech said were required for the installation and to maintain my steering wheel controls and other related functions. I scheduled the first installation appointment that was available in DFW, which was almost a month after the purchase. Upon arrival, the installer was finishing up with the previous install, so I waited in the garage until he was ready for my car (there is no actual waiting area). The tech said the install would take a couple of hours, and since it was a 45 minute drive to the store, I decided to just wait there until he was finished. After about three and a half hours, the tech finally concluded that he couldn't actually install the receiver because the installation tech at the time of purchase didn't include the correct parts for install and, not only did they not have all of the parts needed in stock, but Best Buy didn't even sell one of the parts needed for the installation. I then spent another hour and a half waiting for the original receiver to be reinstalled and for the tech to process the refunds for the receiver and required parts. So six and a half sweaty hours later, I was finally back home feeling infuriated, defeated and swindled out of my time, transportation costs and the 10% I'm gift card credits that I was supposed to get on my initial purchase on my new Best Buy credit card.

The Tech agent was courteous, helpful and got us squared away

I was very happy with the work performed by the Geek Squad installer.

I had an a single din stereo installed along with the steering wheel controls. Everything works great in that sense but the front tweeters of my component speakers no longer work and they refuse to fix it.

Kinda sloppy and never was asked opinions. Didn’t cost much so I got what I paid for.

Did a good job thanks for everything guys:) will be back

Was not able to maintain the voice controls with my set up due to being aftermarket bummer.

Now able to use the controls in my steering wheel very easy to install

Associates were knowledgeable and customer friendly.

I needed this accessory to upgrade my car stereo. Geek squad installed it.

The Tech Ashley was very knowledgeable and helpful.

Installed in store and installer explained in detail. Very happy with product.

I sat in the back and talked while they worked. Fast and friendly!