Customer Ratings & Reviews
- Model:
- 3810R
- SKU:
- 5948005
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Roku Streaming Stick+'s ease of use, remote control, streaming quality, picture quality, and 4K capabilities, with many praising its simple setup and intuitive interface. However, some customers reported negative experiences with the device overheating and the remote's battery life. A few users also mentioned compatibility issues and occasional lag. Overall, the positive feedback on ease of use and performance outweighs the negative comments regarding specific issues.
This summary was generated by AI based on customer reviews.
Good but not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It likes to drop the Internet far too often which is annoying when streaming sports. I have two other devices which don’t do this.
No, I would not recommend this to a friendWill not stay powered on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay powered on when hooked up to the wall power supply. Has to be reset with power to work again. No support from customer support.
No, I would not recommend this to a friendNot able to make it work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this device by email. My TV is not a Roku TV. I cannot make it work and it will be returned when the Stay-At-Home order is lifted.
I would recommend this to a friendRoku divice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, we have not been shown how nor taken the time to use this Roku device so do not feel able to review it at this time
I would recommend this to a friendToo many steps in selecting channels.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When turning on in the morning, we get several different starting screens. Often have to re-launch Xfinity beta. Question If it is worth the trouble
No, I would not recommend this to a friendProblem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed the “free” HDMI cable offered, after several attempts by several people- all we got was as a message that it was an invalid serial#. Very frustrating
No, I would not recommend this to a friendGets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has everything, but a little sluggish. Designated application buttons provide useful shortcuts which make up for the sluggish interface.
I would recommend this to a friendDont but if you are a spectrum customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The roku worked fine.... to bad this version cant download the spectrum tv app. So basically cant use if you live in socal
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
Roku
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a hard time finding the Roku display. Finally found an associate, he pointed out the display but didn't really help us.
I would recommend this to a friendAdequate... not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replace a fire stick. However, it takes a very very long time to connect to prime video or Netflix. Two to three times slower than fire stick.
No, I would not recommend this to a friend- Cons mentioned:Heat
Unsafe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not watch my tv for a long period before it says Roku Stick is overheating
No, I would not recommend this to a friend Needs a little improvement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to improve the use of this item. To work with the company to show listing like the company does. Needs page up and down buttons.
I would recommend this to a friendNot durable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control it stop working very fast. To replace the control is not cheap. I don't know if I will but this again
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're always here to help! Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Great when it works
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first Roku stick purchase as I have a TV with Roku built in and I love the platform. The one I bought is great when it works but there are times when it completely blacks out or the HDCP error pops up very often. I tried all of the online solutions; however, I must have gotten a defective stick. Too late to exchange so I guess I’m check with Roku support to see if I can get a replacement.
I would recommend this to a friendIt's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't have other apps like HBO Max...they are pre install. If you have older TV with no apps or for extra room it will work.
I would recommend this to a friendRoku for Spectrum cable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i was impressed with this product but at first but after awhile it started to freezing up and after a few minutes, it will start working again.
No, I would not recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions say you can control volume and on/off. I have a Best Buy insigna tv and need to use two remotes. Spectrum app doesn’t have the channels I pay for
No, I would not recommend this to a friendfrustrating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when I tried to connect, it did not accept my password that always worked before . I will have to call either roku or my internet and waste time trying to make it work . i expect it will work after hours of screwing around . wish I hadn't got a tv without my favorite services already installed . I bought my set online for curb pickup . that was a mistake . extra cost and still not working .
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Fred, help has arrived! We'd recommend beginning by resetting your WiFi password to see if that resolves the issue. As an additional tip, feel free to reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
If you're still having trouble, we're always here to help! Visit support.roku.com/contactus to get connected with an agent who can troubleshoot with you directly.
We hope this helps!
Roku Customer Advocate
Does not work with a soundbar.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried Roku to compare with Fire Stick. I quickly realized that it can't control volume on a soundbar which can be done with a fire stick.
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good. I really enjoy this product. I think it has made my life easier and more convenient. Thank you!
No, I would not recommend this to a friend