Customer Ratings & Reviews
- Model:
- 3810R
- SKU:
- 5948005
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Roku Streaming Stick+'s ease of use, remote control, streaming quality, picture quality, and 4K capabilities, with many praising its simple setup and intuitive interface. However, some customers reported negative experiences with the device overheating and the remote's battery life. A few users also mentioned compatibility issues and occasional lag. Overall, the positive feedback on ease of use and performance outweighs the negative comments regarding specific issues.
This summary was generated by AI based on customer reviews.
poor connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but if i try to watch anything that pulls power like youtube, it will turn off and I will get a "low power" screen. My TV isn't the issue, I've tried it on others, both newer and older tvs and it happens. I've talked to friends and they've had similair issues so ... Anyway, despite the low power issue, I do like the channels offered and its a decent device.
I would recommend this to a friendI would not recommend
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good. I had to change my remote, though they changed it for free.
No, I would not recommend this to a friend- Cons mentioned:Heat
Over heats
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku stick over heats. Purchased in 2/2018 but not installed until 7/2019. The stick over heats quickly despite proper ventilation behind the TV. I would not recommend this particular Roku produce to a friend. It’s too late for me to exchange it because of the delay of install due to a family loss.
No, I would not recommend this to a friend Roku Services are Redundant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a smart TV, you already have access to almost any of the services provided by Roku. Definitely not necessary.
No, I would not recommend this to a friendWould be ok but usb power
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just ok but I don’t know why it needs a usb to connect as power use.
I would recommend this to a friend- Cons mentioned:Battery life
Drain batteries
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING! Be ready to buy packs of Batteries!!!! I have four devices that I Constantly have to replace batteries...within three to two weeks DRAINED!!!! And forget about customer service...They need to recall all Roku devices...do a google review! Again WARNING!!!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we appreciate your feedback and we're here to help. Please be aware that if you are using private listening, it will typically drain the battery on your remote faster than when not being used.
If you are not using private listening with your remote and are still experiencing issues with battery drain, we'd like to recommend an alternative power solution that may help—if the USB cable from your Streaming Stick is currently connected to the USB port on your TV, please connect the USB cable directly to a wall outlet or power strip.
Additionally, please check for the latest update under your Settings menu as our engineers believe that this has been resolved in our recent release. If you continue having trouble, don't hesitate to connect with a member of our support team directly so that we can assist. Get started at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
ROKU stick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not keep. Took back for refund. Our internet isn’t fast enough to use it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear that this product did not work out for you!
For the highest possible quality when streaming movies and TV shows, we recommend you connect your Roku streaming player or Roku TV to a high-speed internet connection. We offer more details outlining what kind of internet connection is required here: https://support.roku.com/article/208755308.
If you decide to give it another shot in the future, feel free to reference our helpful FAQ article: http://go.roku.com/connectivity that offers connectivity tips for our customers.
We hope this helps!
Roku Customer Advocate
- Pros mentioned:Ease of use
Product should last longer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died just over one year old. This is our only streaming device. The product should last more then a little over one year. Love the ease of the Roku, but what a pain to have to buy a new one and setup all your streaming accounts again.
No, I would not recommend this to a friend Roku Streaming Stick Plus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good range and resolution, but processor sometimes freezes and is slow to respond.
I would recommend this to a friendWorks fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusing to hook up I didn’t really care about not watching my normal regular programs and local news
I would recommend this to a friendGreat but with issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. I have issues with it syncing to my TV. Its connected but then detection stops.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Terrible.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had nothing but problems with the roku. By the time it stopped working it was past best buy 45 day return. Roku has replaces it twice without success. Firestick work fine. Not pleased with roku product
No, I would not recommend this to a friend It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as simple as plug and play. Some problems deciphering set up. A little slow.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for being a customer of ours. We offer detailed instructions for setting up on our website here: https://support.roku.com/article/115008193567.
If you're still having any troubles, don't hesitate to reach out to us directly so we can assist.
Happy Streaming!
Roku Customer Advocate
The volume doesn't work on the remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote volume not working, from day one. I called the best buy they never called me back.
I would recommend this to a friendI have not used this yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure about this as I am still trying to figure it out. Severak if my friends have recommended it.
I would recommend this to a friendI would say no
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firestick has all this and more. Even has roku tv and you can customize it. returned
No, I would not recommend this to a friendNot the most intuitive remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine as long as internet strength is strong. Remote is a pain to find your channels.
I would recommend this to a friendWorks well- gave 3/5 because of complex set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but too complicated to set up! Lots of steps, some repetitive and multiple ambiguous instructions!
I would recommend this to a friendDid not work for my purposes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get the higher power one for my main TV. This does not cost well With the internet we have
No, I would not recommend this to a friendDoesn't always work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote only works intermittently. Also, my Harmony Hub would not recognize the Roku. Returned product
No, I would not recommend this to a friend