Customer Ratings & Reviews
- Model:
- 3810R
- SKU:
- 5948005
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Roku Streaming Stick+'s ease of use, remote control, streaming quality, picture quality, and 4K capabilities, with many praising its simple setup and intuitive interface. However, some customers reported negative experiences with the device overheating and the remote's battery life. A few users also mentioned compatibility issues and occasional lag. Overall, the positive feedback on ease of use and performance outweighs the negative comments regarding specific issues.
This summary was generated by AI based on customer reviews.
Seems ok but......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was under the impression I would be able to drop the wires with this. I plugged it in and learned if the port did not have enough power I would need to use the electric cord. The electric cord is short and though it seemed to work when I first plugged it in that is no longer the case. I am not happy.
No, I would not recommend this to a friendBeats cable any day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Other than some delays when using the remote control it works very well.
I would recommend this to a friendDisappointed with the 2020 model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a a similar ROKU streaming stick+ in 2019 Nov and it has been working great for me. Because of this I decided to get another one in 2020. The new one is having issues like frozen remote already 3 to 4 times and wondering what should I do with this.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for being a repeat customers of ours! We're sorry to hear about your troubles and we're here to help.
Please send us an email at so that a member of our support team can work with you directly. Get started here: support.roku.com/contactus. Be sure to mention this review along with your device ID so that we can best assist.
Thanks!
Roku Customer Advocate
Quit working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really thought it was a great product initially, but after about 3 months started getting a error message. The error message is 020 HCDP, which is a well known Roku issue. Never able to resolve and Roku customer support is worse than worthless. Wasted my money and time on a product that quit working. Would never buy another Roku product, which is too bad as it worked great for a period of time.
No, I would not recommend this to a friendnot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like to just change the station to much time to find things.
No, I would not recommend this to a friendTook it back
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took this back because it was difficult for my wife to use.
No, I would not recommend this to a friend- Cons mentioned:Battery life
poor remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The batteries that came with this were dead in about a week. I put brand new batteries in and now am getting a low battery error. Hard to believe that a quality remote would drain the batteries so quickly,
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we appreciate your feedback and we're here to help. Please be aware that if you are using private listening, it will typically drain the battery on your remote faster than when not being used.
If you are not using private listening with your remote and are still experiencing issues with battery drain, we'd like to recommend an alternative power solution that may help—if the USB cable from your Streaming Stick is currently connected to the USB port on your TV, please connect the USB cable directly to a wall outlet or power strip.
Additionally, please check for the latest update under your Settings menu as our engineers believe that this has been resolved in our recent release. If you continue having trouble, don't hesitate to connect with a member of our support team directly so that we can assist. Get started at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
- Cons mentioned:Heat
Dangerous
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It got so hot when i grabbed it burnt my hand , it probably would have either started a fire or melted my tv!!! Caution dangerous product overheats.
No, I would not recommend this to a friend Bad Roku Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible experience with the Roku rep. She did not listen to my concerns. In Georgia. Wanted me to turn over control of my computer to her. Was she in Georgia Russia or the state of Georgia? I don't care. I will buy a new Apple t.v. when the model comes out.
No, I would not recommend this to a friendTo slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great really slow to communicate. Do not recommend it.
No, I would not recommend this to a friendExcessive buffering
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me first say that I a superior broadband connection, an excellent house-wide mesh network, all TVs are Samsung, have used other Rokus without issue in the past, and currently have no issues with amazon fire. But this device, tried on several tvs, was either defective from the outset or the entire model line does not work on my network. I do not have time to waste on finding out. I returned it. (That process was fine.)
No, I would not recommend this to a friendDisappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with Roku and opted to Firestick since couple of options missing First thing you have options to install in Firestick not in Roku and second is browser capability. Suggest to reddit and blogs on features before purchase
No, I would not recommend this to a friendIt is just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku needs to improve on speed. I would rather use apple for now.
I would recommend this to a friendOk product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an ok device, doesn't have a lot of stuff. Apple TV is by far better.
No, I would not recommend this to a friend- Cons mentioned:Heat
Device overheats
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this device. After about an hour of use the device displays 'device over heating' error message. Per mfg. this is a known problem. I'll be returning and exchanging for a better product.
No, I would not recommend this to a friend works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we purchase two of this items and we very happy.we recommended to everyone.
I would recommend this to a friendIt works good for some time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked good for some months but after that it has been acting weird.
I would recommend this to a friendUnreliable Device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never purchase another roku device. First thr unit overheated. Had to contact customer service to wait for a HDMI extender. Finally got it after a week of waiting. The unit worked but then the remote stopped working. It would drain brand new batteries in a day. I went thru 3 sets then contacted customer service again. Was told the remote is faulty. I am now waiting for a replacement remote and they will not ship till middle of February. All this on a brand new unit. Customer service will not do anything but tell you to wait. Never again....
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we appreciate your feedback and we're here to help. Please be aware that if you are using private listening, it will typically drain the battery on your remote faster than when not being used.
If you are not using private listening with your remote and are still experiencing issues with battery drain, we'd like to recommend an alternative power solution that may help—if the USB cable from your Streaming Stick is currently connected to the USB port on your TV, please connect the USB cable directly to a wall outlet or power strip.
Additionally, please check for the latest update under your Settings menu as our engineers believe that this has been resolved in our recent release. If you continue having trouble, don't hesitate to connect with a member of our support team directly so that we can assist. Get started at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Great device!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My children love how easy it is to navigate the apps.
I would recommend this to a friendGood information from salesman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase was nice and what I was seeking. Thank you.
I would recommend this to a friend