Customer Ratings & Reviews
- Model:
- 3810R
- SKU:
- 5948005
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Roku Streaming Stick+'s ease of use, remote control, streaming quality, picture quality, and 4K capabilities, with many praising its simple setup and intuitive interface. However, some customers reported negative experiences with the device overheating and the remote's battery life. A few users also mentioned compatibility issues and occasional lag. Overall, the positive feedback on ease of use and performance outweighs the negative comments regarding specific issues.
This summary was generated by AI based on customer reviews.
Customer service is useless.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My roku stick worked fine for the first few months. The remote control loses connection constantly. I tried every troubleshooting tip Roku asked me to do. Nothing worked. First, they sent another remote with the same results. Next, they send me another refurbished remote and Rokustick . Still doesn't work properly. The worst part is dealing with customer service that is definitely outsourced, which is a huge problem. It's been three months and I haven't gotten anywhere with them.
No, I would not recommend this to a friendDidn't notice any different in range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So it's just a Roku, nothing more. The range wasn't any better than my old Roku even though it says it should be. So for a Roku it's great, but because this was supposed to be extended range, it only gets 2 stars.
No, I would not recommend this to a friend- Cons mentioned:Heat
It overheats
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two Roku Streaming Sticks, but one overheats. I tried to return it for one that does not but Best Buy says it is past the return window.
No, I would not recommend this to a friend Roku doesn't see my Netgear wifi network
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stick sees some wifi networks but not mine. I have dozens of other devices (iphones, android phones, windows pcs/laptops, macs, printers, dvd players, speakers, etc.) that see my wifi network just fine. Roku support said they have a know issue with Netgear routers and sometimes they are incompatible. I've never seen a device that doesn't even show a nearby wifi network in it's scan. It's strange that the Roku network scan doesn't even see my wifi network. I don't want to buy a new router to gamble that it's compatible with Roku so I will be returning this stick.
No, I would not recommend this to a friend- Cons mentioned:Heat
Safety concerns
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats up to the point of alarm going off on out TV. I will write more after I have taken the product back to Best Buy’s and we see how the return goes?
No, I would not recommend this to a friend Slow, annoying ads in Home Screen.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really slow compared to my old Roku. I see they’ve also sometime in the past few years started showing annoying ads in the Home Screen. Who wants a set top box with ads? Yuck.
No, I would not recommend this to a friendLoses internet constantly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly (multiple times a day) loses internet signal. Rebooting solves it temporarily. We end up streaming from chromecast all the time because this doesn't work. Chromecast, streaming from our laptop, and all other internet services work fine. We even mailed our original roku stick back to roku to receive a warranty replacement. They shipped us a brand new streaming stick and we have the same exact issue.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your troubles. Based on your description of the same issue with two devices, it sounds like there could be an issue with the strength of your wireless connection (even though other devices are streaming). Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
You can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that you're signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity
This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
This thing is great, however the remote keeps disc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this alot, however the remote keeps disconnecting. The older stick had a more solid connection with the remote. Please fix Roku!!
No, I would not recommend this to a friendNot what I thought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in my quest to get away from the cable mess. Unfortunately, it wasn't what I thought. I don't want old news, so it looks like I will be going back to cable tv.
No, I would not recommend this to a friendNo longer returnable NOT WORKING after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a problem! The Roku never worked great, but after one month it is OVERHEATING AND LIGHTS FLASH constantly at the back of the TV. Not acceptable. What a waste of money. Contacts with Roku never resulted in any real help setting it up, either. AVOID TERRIBLE return policy from Best Buy
No, I would not recommend this to a friendDifficult equipment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has a mind of its own. constantly have to reset. My wife finds it too difficult to use after a few days idle.
No, I would not recommend this to a friendRemote is not working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is not working. purchased 2 months back , so no return from best buy. Reaching roku for support is not easy thing. Was waiting in call and wait time is keep study as 20+ minutes.
No, I would not recommend this to a friendUse to be great, but trash before 2 years of use.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title states, it use to be great but now it's trash. Roku got greedy with HBO so now no HBO MAX on Roku, and now mine has trouble connecting to the wifi the every other device is fine connecting to. Just watching YouTube at 1080P it was pausing, buffering then unable to stream in 1080P while my phone, on the same stream, in the same room on the same wifi network had zero issues on a 400+Mbps connection.
No, I would not recommend this to a friend- Cons mentioned:Heat
OVERHEATING STREAMING DEVICE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roku-Streaming Stick +4k streaming's biggest problem is it overheats! Roku sent me an extender that does not work!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. If you are receiving an on-screen error message indicating that your player is too warm, we invite you to visit: go.roku.com/tempcheck.
You may want to try finding a cooler location for your Roku player. For example, avoid placing the unit inside a cabinet or other closed space. Avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers. You'll also want to avoid placing the device in direct sunlight.
You could also try moving your player further away from your TV by installing an extension cable—we offer them for free for Streaming Stick customers here https://my.roku.com/hdmi.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
Really poor product, only work if you stood next t
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We decided to buy the stick and the other roku that is 4K but has a little box. After three days of having to get up and point the remote behind the tv. We pulled it out and used the $39 4K roku premium. It has worked perfectly But the stick @ $59 really was a disappointment
No, I would not recommend this to a friendDead in 4 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one because it promised improved range so I replaced an older model with it. I've had problems with it for months requiring repeated resets, delays/buffering so bad it makes watching a movie impossible, sometimes it operates so slowly that you can't even browse the content of streaming services like Amazon Prime to see what's available. Often, it seems to decide to route through servers in Germany or Asia, giving me failure messages in languages I don't understand so I have no idea what's wrong with the thing.
No, I would not recommend this to a friend- Cons mentioned:Heat
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sticks get hot on the tv connected..larger the tv the more its slower.. save ur money get a base model and in 4k
No, I would not recommend this to a friend Poor quality and customer support
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my Roku's stopped working and I can't get a response from Roku. There is no customer support number or chat on their website and the web form keeps saying "There was an error submitting your request. Please try again." My property manager said that they've had several other complaints about Roku's failing within their warranty period.
No, I would not recommend this to a friend- Cons mentioned:Heat
had to return item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only a few minutes of TV viewing with this, I got a message (on 2 different occasions) that my device was overheating.
No, I would not recommend this to a friend Disappointing clarity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace cable. Intended to use for Youtube TV and DirectTV Now. Image quality was poor. Ended up streaming YoutubeTV directly through smart tv which worked far better.
No, I would not recommend this to a friend