Customer Ratings & Reviews
- Model:
- 3810R
- SKU:
- 5948005
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Roku Streaming Stick+'s ease of use, remote control, streaming quality, picture quality, and 4K capabilities, with many praising its simple setup and intuitive interface. However, some customers reported negative experiences with the device overheating and the remote's battery life. A few users also mentioned compatibility issues and occasional lag. Overall, the positive feedback on ease of use and performance outweighs the negative comments regarding specific issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Dont waste your money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Could not got 15 minutes without it over heating regardless of where it was positioned.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. If you are receiving an on-screen error message indicating that your player is too warm, we invite you to visit: go.roku.com/tempcheck.
You may want to try finding a cooler location for your Roku player. For example, avoid placing the unit inside a cabinet or other closed space. Avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers. You'll also want to avoid placing the device in direct sunlight.
You could also try moving your player further away from your TV by installing an extension cable—we offer them for free for Streaming Stick customers here https://my.roku.com/hdmi.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
Not as good as Riki Express
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi sensitivity of this device is much less than the Roku express. I have two of each device and have done side by side comparison. I have to reset this product 1-2 times per day.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Be sure your provider is compatible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku is not compatible with our television service provider in our area. I bought four of these and returned them.
No, I would not recommend this to a friend Glitchy and restarted all the time
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very glitchy. Not nearly as seamless as chromecast TV. Wanted to like it but it would lose the place of the show we would be watching all the time.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Stashia, thanks for taking a moment to share with us. This doesn’t sound like a typical experience and we’d like to learn more. Please contact us directly at customer.advocate@roku.com so that we can assist. Be sure to mention this review and Roku your device ID number.
We hope to hear from you soon!
Roku Customer Advocate
Meh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the Roku TV over the streaming stick. Not as user friendly for installation and connecting to older surround sound
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Catharine, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! We'd recommend starting here: https://support.roku.com/article/360053739094
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate
- Cons mentioned:Heat
overheats
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor device. I had to return it within days of purchase for repeated overheating warnings.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. If you are receiving an on-screen error message indicating that your player is too warm, we invite you to visit: go.roku.com/tempcheck.
In the future, you may want to try finding a cooler location for your Roku player. For example, avoid placing the unit inside a cabinet or other closed space. Avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers. You'll also want to avoid placing the device in direct sunlight.
You could also try moving your player further away from your TV by installing an extension cable—we offer them for free for Streaming Stick customers here https://my.roku.com/hdmi.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
Might work
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked great the first couple days. Had to return it because it would glitch and slow down because the streaming stick would get hot.
No, I would not recommend this to a friendSpectrum App NO LONGER available.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NO spectrum APP. That’s a bummmer. Purchased specifically to use with our Spectrum cable service....Roku no longer supporting spectrum app
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
Can't Recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, I wish I could write something good. I bought this predominantly to play local content on an older "dumb" TV using the Roku Media Player. It worked fine for about a month. Then, Roku rolled out an update to their operating system that broke the audio playback. Now nothing but pops, clicks and white noise. Many others have reported the same issue, but so far, the problem hasn't been resolved. Won't buy again.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The streaming on the Roku buffered all the time and the batteries didn’t last that long in the remote
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comparable with my LG tv - wasted money for what I thought was a universal streaming stick
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, help has arrived! All Roku streaming players, including the Roku Streaming Stick+, will work with any television with an HDMI connection. However, certain features such as 4K Ultra HD or HDR require that you connect your Roku player to a compatible television that can support these features
Our Support site has a suite of helpful FAQs and online video tutorials. You can get started with a step-by-step walkthrough of the setup details here: https://support.roku.com/article/115008193567 or watch a video tutorial here: https://youtu.be/eV3b_eerV24.
Otherwise, feel free to contact us so that an agent can assist you directly: https://support.roku.com/contactus. Be sure to and mention this review and your Roku device ID number so that we can best assist!
Roku Customer Advocate
Roku remote needs fixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if the remote actually worked consistently. It constantly disconnects and then takes forever to reconnect. I ended up taking this version of the Roku back.
No, I would not recommend this to a friendEasy to install but the outlet isn't long enuf.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Am not happy that every time i want to get free due of hardship and no longer using Xfinity TV Box . Did try to use Live TV and force to trial for short time and start pay monthly it lead me upset and all of them were past time not present Live plus Sports, Weather Channel and CNN it required to pay that the Corporate Company and business . Thank you so much and don't want to reply back to me. Not enough Closed Captios as disability myself!
No, I would not recommend this to a friendDont get it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had such a hard time trying to set this up. Never used it. Went and purchased a firestick. Have had no issues.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, this is certainly not the experience we'd hope for you to have. If you still have the device, please check out our Support website! We'd recommend starting here: https://support.roku.com/article/360053739094
We can also offer further assistance, if you need it. Please visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate
Unable to complete the Setup - Fustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hoping it will work well once I figure out how to complete the setup. Troubleshooting tips not as helpful as I hoped. Not giving up yet.
No, I would not recommend this to a friendVery poor no stars would be the correct rating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Roku for sling tv and the red zone. It didn’t work. Hours on the phone to talk to customer service. Answer was wait for software update. 7-10 days later the software was updated. Still didn’t work. At this point it’s beyond the 2 week return period, so I’m stuck. I bought an amazon fire stick. It works great. I now gave 2 fire sticks. Buy fire stick.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I now have 3 Roku Ultras and one Streaming Plus stick at two different homes. They all work very well and with an antenna have helped me to cut the cord and be free of cable TV. I still pay for internet service, which I think is seriously overpriced, but it's necessary to watch TV. Easy to set up, easy to use, and my Harmony Elite remote works great to operate one of the Ultras.
I would recommend this to a friend - Cons mentioned:Battery life
Battery Eatery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku eats batteries. We have to take the batteries out at night.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we appreciate your feedback and we're here to help. Please be aware that if you are using private listening, it will typically drain the battery on your remote faster than when not being used.
If you are not using private listening with your remote and are still experiencing issues with battery drain, we'd like to recommend an alternative power solution that may help. If the USB cable from your Streaming Stick is currently connected to the USB port on your TV, we would request that you connect the USB cable directly to a wall outlet or power strip.
Additionally, please check for the latest update under your Settings menu as we believe that this has been resolved in our recent release. If you continue having trouble, don't hesitate to connect with a member of our support team directly so that we can assist. Get started here support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
- Cons mentioned:Heat
Overheats?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku always says it overheats after 20 minutes of use. Not sure why it’s doing that.
No, I would not recommend this to a friend Poor picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried this out hoping we would be able to cut the cord. The picture quality was pixelated watching sports and we would get a buffering pause as well.
No, I would not recommend this to a friend