Customer Ratings & Reviews
- Model:
- 3810R
- SKU:
- 5948005
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Roku Streaming Stick+'s ease of use, remote control, streaming quality, picture quality, and 4K capabilities, with many praising its simple setup and intuitive interface. However, some customers reported negative experiences with the device overheating and the remote's battery life. A few users also mentioned compatibility issues and occasional lag. Overall, the positive feedback on ease of use and performance outweighs the negative comments regarding specific issues.
This summary was generated by AI based on customer reviews.
Don't know how to use it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know how to use it. Had to call the Geek squad to come and set it up. Buffers. Shot's off once in every hour.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thank you for your review. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Not that good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend buying the more expensive models. These sticks are slow to respond. And have a higher than normal latency.
No, I would not recommend this to a friendUltra Is Much Better
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This turned out to be a bad purchase. I love our Rokus, but the Ultra is SO much better than the stick. The stick is slower.
No, I would not recommend this to a friendDisappointment!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought three of these last year to add to TVs around the house. Just cut the cord on the cable tv and switched to YouTube TV only to find out that Roku and YouTube are fighting with each other. Roku has taken their app off their products! What a massive disservice to your customers Roku! Pulling the plug on Roku tomorrow morning and moving to Fire Stick!
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't tell you that you can no longer down load the Spectrum app. That is the reason I purchased the Roku.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
- Pros mentioned:Ease of use
Programming, not easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. That’s it. Vary Hard to program. Hard to understand what it does.
No, I would not recommend this to a friend Got more free tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it after a few days. It over heated and distorted sound. Loved it at first, guess we used it too hard.
No, I would not recommend this to a friendcan't get it to work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the cheaper one for a few years but this new, more expensive one is not working. Wish I had bought the cheaper one.
No, I would not recommend this to a friendRemote fails to work. Reset did not help
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku stick and remote worked good for 2-3 Weeks, remote stopped working/ pairing with roku stick device. Tried all pairing reset steps few times and in various ways, did not help. Even tried with new battries. And now the final answer is to buy a new remote and pair it. Let me see if I can return it as its less than 30 days of purchase
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Na
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Fits selected televisions!!!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, help has arrived! All of our newest players are designed to work with any TV that has an HDMI port. If your TV is mounted to the wall, you may need extra room for the HDMI connector by installing an extension cable. The good news is that we offer them for free here https://my.roku.com/hdmi.
If there's anything we can assist you with, please don't hesitate to reach out to us directly at support.roku.com/contactus.
Thanks!
Roku Customer Advocate
Product not needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought product to stream from my device to the tv and for nbc sports gold. With the new Sony tv this product is not needed and I do not use.
No, I would not recommend this to a friendDidn't work very with my tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it to store. Bought new smart television and it works great. Lot better than Direct TV and cheaper. Cut the cord
No, I would not recommend this to a friend- Cons mentioned:Heat
Roku 4K doesn't last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted just over a year. Overheated and that was it. Money wasted.
No, I would not recommend this to a friend Poor quality product and poor support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote stopped working less than 30 days after I purchased it and had it installed by the Geek Squad. When I called Best Buy, I was told that I would need to get help from Roku.com. I used their online support chat. The technician was unable to assist me getting the remote to work and offered no additional options for me. I am very disappointed.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Lees, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email at customer.advocate@roku.com so that we can investigate. Be sure to mention this review along with your device ID. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
FAIR PRODUCT
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This had to be replaced because it stopped working. Roku replaced & the same exact problem occurred with new one
No, I would not recommend this to a friendNot a bad deal
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mainly use the antenna, if nothings on there or you go to Roku then find something that way
I would recommend this to a friendDefective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my 4k tv, And it kept saying loss power from USB. So I plugged it in to the wall and still the same thing. Got a hold of Roku support and they said it was defective. I sent it back today before my warranty ran out. Disappointed I have used Roku for years! And have 2 TVs upstairs with Roku that run fine. P.S I also reset it like Roku said and still did it.
No, I would not recommend this to a friendNot what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get it to work with my internet, kept buffering. I got the Roku Ultra and it works great!
I would recommend this to a friendRun away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The streaming stick was awful. Even with 200MPS and the router right next to it the quality was awful especially with live streaming. Could not get an HD picture. Everything I watched had a 5 second repeat in video/audio every 30 seconds and the picture had a permanent flicker. A flip book from the 1920’s was of higher quality. Avoid this like the plague and get a media streaming device you can connect to ethernet.
No, I would not recommend this to a friendNot even close to Amazon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I bought this was cause youtube left Amazon as an app. But this unit is inferior to the 4k amazon stick
No, I would not recommend this to a friend