Customer Ratings & Reviews
- Model:
- 3810R
- SKU:
- 5948005
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Roku Streaming Stick+'s ease of use, remote control, streaming quality, picture quality, and 4K capabilities, with many praising its simple setup and intuitive interface. However, some customers reported negative experiences with the device overheating and the remote's battery life. A few users also mentioned compatibility issues and occasional lag. Overall, the positive feedback on ease of use and performance outweighs the negative comments regarding specific issues.
This summary was generated by AI based on customer reviews.
remote does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku remote does not work, you have to go near the roku player and click, once it picks up it starts working. I have returned the product twice and same remote issues. Roku choose to ignore the remote problem and keep selling these sub par quality remotes
No, I would not recommend this to a friendRoku is not for everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you already have a smart tv you do not this item. The picture quality is not that great so 4K doesnt mean anything with this device. Roku does not offer anything besides another channel to access your apps. Roku basically makes you non smart tv a smart tv and thats it. I returned mine and bought an OTA powered antenna. Much more fun.
No, I would not recommend this to a friendaudio issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.audio issues. audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues audio issues
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Lee, this doesn't sound quite right and we'd like to help. Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
A $40 item would have been over $130 ....NOT!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was OK. Had to call to "activate" Roku. They first told me it was $69.00 then it suddenly went up to $90.00.----I returned it. No one that I know that has it has had to pay "extra" for it other than the $39.99 + tax purchase price. Salesmen said nothing either. Kind of disappointed.
No, I would not recommend this to a friendIt’s 2021
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote will not control a sound bar volume. Epic Fail!
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, help has arrived! Please know that your Roku Voice Remote is designed to control volume and power for your TV. It cannot directly control other devices connected to your TV, such as an audio/video receiver (AVR) or soundbar.
However, your TV may be able to issue volume commands to your AVR or soundbar using a technology called HDMI CEC. In these cases, your new remote can indirectly control volume for your AVR or soundbar. For this to work, all your devices must be connected via HDMI, and all devices must support HDMI CEC and have this feature enabled.
We offer direct instructions on how to enable HDMI CEC at the bottom of this helpful FAQ page: https://support.roku.com/article/360034303013.
We hope this helps!
Roku Customer Advocate
Difficult to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As compared to Amazon Fire Stick this is difficult to set up with limited directions.
No, I would not recommend this to a friendNot at all what I expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to try and save money on cable box rental; quickly learned sometimes it's worth paying for convenience. It was like starting over every time I wanted to watch TV, and it took half the length of the show to get up and running. In my opinion ... streaming is not all it's cracked up to be!
No, I would not recommend this to a friendConsider the Amazon Fire Stick or another product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had on and off again issues with this Roku Streaming Stick, which was surprising to me. I researched comparable products online and the Roku device received favorable reviews. One month later and I'm sitting with a device that works on occasion. Avoid the stick if you can...
No, I would not recommend this to a friendDisapointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not support Amazon Prime Video outside of the US
No, I would not recommend this to a friendfreezing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It freezes up on occasion whereas I have never had the rest of them do this
No, I would not recommend this to a friendDoesn't play movies clearly on HBO max
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to watch HBO max and it didn't work. I can get into the app and click on the movies but everything was super pixelated to the point nothing can be seen. I was actually trying to upgrade from my purple roku stick since HBO max wont even load on that.
No, I would not recommend this to a friendBena
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have spectrum tv apps So I can’t watch cable tv
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Bena, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
Quit Working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed it and it worked perfect for about a week. Now all it does it show the bouncing ROKU screen. I have do multiple soft and hard resets and it keep going back to the bouncing screen. Bottom line is that is getting returned. I have other Rokus and they work fine. This one is a dud.
No, I would not recommend this to a friendDoes not Stream Amazon Prime
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too happy. The device is difficult to connect to at times. I use it when I travel for work. The biggest issue I have is shortly after I purchased it, Amazon Prime could no longer be streamed. I need to buy an upgrade.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Sean, thanks for sharing. Amazon Prime is available on all of the newest Roku models. This player should stream Amazon Prime for you, unless you are traveling to a region where Amazon Prime us not supported (i.e. outside of the US). Channel availability/access on Roku devices will vary from region to region as it is determined by each channel provider themselves.
To determine if a channel is available in the region where you're traveling, visit channelstore.roku.com. We hope this helps!
Roku Customer Advocate
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install but not enough free channel provided
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Dan, while some channels must be purchased or require a paid subscription, many others allow you to watch movies and TV shows for free. Learn more here: https://support.roku.com/article/115004234727
If you haven't already, be sure to check out The Roku Channel! It features over 10,000 hit movies, TV, and 24/7 news at no cost to you, and is available on current generation Roku streaming devices plus as a mobile app on iOS® and Android™ devices.
You can also visit Featured Free on the home screen of your Roku device. Click here to find ways to locate more free content: https://support.roku.com/article/208756428. Some channels and Premium Subscriptions even offer a free trial (e.g., a 7-day free trial). We hope this helps.
Happy Streaming!
Roku Customer Advocate
USB stick overheats
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Roku service, just not the USB stick. I would recommend the nonUSB version. The reason is it overheats after about an hour of streaming 4k. I tried to give it plenty of open space to operate with no luck.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. If you are receiving an on-screen error message indicating that your player is too warm, we invite you to visit: go.roku.com/tempcheck.
As a reminder, you may want to try finding a cooler location for your Roku player. For example, avoid placing the unit in direct sunlight, or inside a cabinet (or other enclosed space). Similarly, avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers, as these also tend to emit heat.
You could also try moving your player further away from your TV by installing an extension cable—we offer them for free for Streaming Stick customers here https://my.roku.com/hdmi.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
Piece of crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to unplug this device and the usb portion for the electric plug bent. It is ridiculous how cheaply this stuff is made. The worst part is that the 30 day return period had passed before I had needed to move the device so I couldn’t return it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Heather, we're always here to help! Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus so that we can help.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Awful. Did not work. I’ve been trying to return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been trying to return or exchange it. Store in Westland would not take it back, even though when I called was told I could bring it in to the store. I tried to get it resolved by Chat online, but that sent the message: not working try back later. VERY FRUSTRATED!! PLEASE HELP!!
No, I would not recommend this to a friendRemote didn’t function properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stick was slow or unresponsive while using the remote. It was returned.
No, I would not recommend this to a friendBad roku
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing doesn't work at all. We didn't use it for 9 months and once we.plugged it in the remote is intermittent. We love Roku but this one is awful and useless. I wish we could return it but it has probably been way too long
No, I would not recommend this to a friend