Customer Ratings & Reviews
- Model:
- 3810R
- SKU:
- 5948005
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Roku Streaming Stick+'s ease of use, remote control, streaming quality, picture quality, and 4K capabilities, with many praising its simple setup and intuitive interface. However, some customers reported negative experiences with the device overheating and the remote's battery life. A few users also mentioned compatibility issues and occasional lag. Overall, the positive feedback on ease of use and performance outweighs the negative comments regarding specific issues.
This summary was generated by AI based on customer reviews.
Roku stick outdated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't put in channel numbers, have to scroll. Unsatisfactory.
No, I would not recommend this to a friendJust okay
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I needed. Was looking for something with Directv
No, I would not recommend this to a friendVery good item except it requires good wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good item except it requires good wifi service
I would recommend this to a friendRoku Stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t use stick overheats when plugged into Samsung OLED tv. ROKU sent me an extender cable. Extender. Cable does not work. Too late to return ROKU stick to Best Buy. Stick needs 2 be returned to store—useless. I’m out of $39.00.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. If you are receiving an on-screen error message indicating that your player is too warm, we invite you to visit: go.roku.com/tempcheck.
As a reminder, you may want to try finding a cooler location for your Roku player. For example, avoid placing the unit in direct sunlight, or inside a cabinet (or other enclosed space). Similarly, avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers, as these also tend to emit heat.
While the device is expected to get a little warm during use, if you continue to see an overheating error message after trying these suggestions, please email our support team directly so we can assist.
Thanks!
Roku Customer Advocate
Can’t get it to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues getting it activated. Very frustrating.
I would recommend this to a friendDo Not Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month the product no longer works. We tried to reset the remote and stick and repaired it. Still nothing. We tried multiple suggestions on online forums and unplugging and replugging as well. It is now past the return period.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website!
For your Roku Streaming Stick player, we'd recommend starting here: https://support.roku.com/article/360053315094. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3.5 hours of helpline calls with both Roku and xfinity neither could get this to work! Thrown in the junk draw! If you have Xfinity make sure of the return policy before buying a roku product.
No, I would not recommend this to a friendDoes not work as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were told to take out the Xfinity box, put in Roku and do some adjustments. When you try to watch TV you can't change the channel like the Xfinity remote. If I wanted to go from channel 5 to 805 I had to hit the up channel 800 times. Not acceptable...Returned the Roku
No, I would not recommend this to a friendtake it or leave it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I'm giving it a bad review cuz I don't really understand what I'm doing. It's kinda hard or time consuming to set up plus you have to give them a credit card number just in case you buy something. That I didn't like.
No, I would not recommend this to a friendDefective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Check online for other reviews. I had a similar issue. The system got stock in the initializing screen (bouncing Roku). No matter what I do, i could not manage it’s connectivity to WiFi. Customer Service was useless in multiple occasions. DO NOT BUY.
No, I would not recommend this to a friendConstantly loosing pairing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I contacted Roku and they will be sending a new remote
No, I would not recommend this to a friendBuy it IF you really need it......
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it would work well, but the seller sold me a unit the TV I bought already had? Very upset, and was refused a return with a receipt? know what you are buying, I have this on another TV, and it works very well with my WIFI!
I would recommend this to a friendRoku Streaming Stick+
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and use but all that doesn't matter when the picture frequently pauses for 3-5 seconds. I have a strong signal and do not have this problem with other equipment. Returned it for new Roku Ultra that just came out.
No, I would not recommend this to a friendThe audio on the Roku stick stopped working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of a sudden the audio on my TV stopped working, we tried everything to fix it. After considerable effort, we removed the ROKU to discover that the problem was there and I was able to restore sound without the ROKU hook up.
No, I would not recommend this to a friendRoku needs to fix hacking problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When trying to install the Roku we received an error with the activation code. A phone # appeared claiming to be Roku but the # was actually a hacker who asked to control our computer. This is a well known problem.
No, I would not recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fire Stick is more worth the money. You have to spend your money on every little bonus(apps & features) that make this product less regrettable. I have both fire stick and roku. Roku is the low budget fire Stick.
No, I would not recommend this to a friendThey removed Spectrum TV App
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it on 01/30/21 to stream my Spectrum channels on another TV... It is written on Roku's web site, that it is possible. But I found that they removed Spectrum TV app in Dec 2020. Had to return
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Eugene, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
I am very disappointed with the Roku.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed with this Roku. I could never get it to work. Also the resources provided on-line to help were difficult to understand and there was no live person that I could talk with to help me.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Easy setup. Great picture and sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a 5 minute setup. Just plug it into an HDMI port on your 4K TV. Then plug it into a wall socket. Now you're ready to go. After turning it on it's easy to follow the on screen instructions. Then picture and sound quality is fantastic. Now I am really enjoying my Sony XBR65*930E 4k TV.
I would recommend this to a friend = Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If a product does not last two months, it should be considered junk. Best Buy used to be a reliable store. It now peddles totally worthless junk. Horrible.
No, I would not recommend this to a friend