Customer Ratings & Reviews
- Model:
- 3810R
- SKU:
- 5948005
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Roku Streaming Stick+'s ease of use, remote control, streaming quality, picture quality, and 4K capabilities, with many praising its simple setup and intuitive interface. However, some customers reported negative experiences with the device overheating and the remote's battery life. A few users also mentioned compatibility issues and occasional lag. Overall, the positive feedback on ease of use and performance outweighs the negative comments regarding specific issues.
This summary was generated by AI based on customer reviews.
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the same as a smart TV (which the sales guy didn't tell me) and the free stuff is craaappp, you have to subscribe to just about everything. Don't waste $50.00 on this junk scam
No, I would not recommend this to a friendWould not recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went thru the instructions word by word, it would not hook up to do streaming. Got help from on line and still would not work. Took it back to the store.
No, I would not recommend this to a friendI did not purchase this product! Your bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See above. It's sad you do not have my purchases correct. I wonder how many reward points I'v e missed. Guess I'll be seeing your admin people soon!
No, I would not recommend this to a friendGlitched after a few months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was great at first but began glitching very quickly. It stopped syncing with the TV, yhe remote stopped syncing with the unit, etc.
No, I would not recommend this to a friendBroken device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke right away. Best Buy would not give us a refund or let us exchange for a new one. That stinks!!! We have a useless Roku.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're always here to help. Our Support site has a suite of helpful FAQs and online video tutorials at support.roku.com. Simply search for your issue and we may have steps available to help resolve your issue!
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent via live chat or email.
Thank you!
Roku Customer Advocate
Never worked. Very disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never worked and I can’t return it because of the crazy 14 day return window. Awful customer experience and waste of money.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Daniel, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website!
For your Roku Streaming Stick+ player, we'd recommend starting here: https://support.roku.com/article/360053739094. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate
Bad streaming device.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roku stick has to be reset at least 20 times a day. I have added the free extender and still have the same problem. Have an older model that works very good.
No, I would not recommend this to a friendI got scammed when I tried to connect this roku.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This roku was compromised and I paid 109.99 to set it up. Not right! Best Buy should give me my 109.99 back for what I paid the scammer.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, please know that activating your Roku device is always free. Roku has never charged for creating a Roku account, setting up your device, or offering support assistance. Learn more about common questions asked here: https://support.roku.com/article/208757068
If you believe you are the victim of a fraudulent support scam from another company you can report the details at https://support.roku.com/report-scam. If you'd like to speak with an agent directly, visit https://support.roku.com/contactus and select, "Questions about support scams" from the drop down menu. A member of our scam & recovery team will be happy to assist you directly.
Roku Customer Advocate
Keeps disconnecting from wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time I use it and it keeps disconnecting from wifi. I’m so frustrated cuz I drive more than 30 mins to get it and it’s a total scam
No, I would not recommend this to a friendDon't buy this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy. Wifi would continue to disconnect and you would need to reconnect everytime you turned off the TV and turn back on.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we'd like to offer some assistance! It sounds like there could be an issue with the strength of your wireless connection. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that you're signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity or visit www.support.roku.com/contactus to connect with a member of our customer support team.
Happy Streaming!
Roku Customer Advocate
Roku-Streaming Stick+4K streaming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working within two months. It is slowing low power. I tried all recommended way to fix it but is not working.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for reaching out! It's possible that there may be an issue with either the cable or the adapter. You can try using an alternate cable or power adapter to power the device. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
We have a helpful FAQ article on our website with more details if you're still experiencing issues at go.roku.com/lowpower.
If you're still experiencing issues, don't hesitate to contact us directly so we can assist. Visit support.roku.com/contactus to get started chatting with an agent.
Roku Customer Advocate
GREAT DEAL
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this product,so unique and the price makes alot of difference.My wife and everyone like it too
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Obiwon, thanks for the praise! We are happy to hear that you're enjoying the product and hope that you'll let us know if there is anything we can assist with in the future.
Happy Streaming!
Roku Customer Advocate
delivery date
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.promised delivery of Christmas present by 12/24 then sent e-mail on 12/24 saying item delayed. Don't make promises that you can't keep
No, I would not recommend this to a friendI purchased a Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Roku stopped working after 20 days and I can not exchange it. I think it wasa used
No, I would not recommend this to a friendRemote gave up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote gave up working after one week. Tried all the steps to synchronize it again, it didn’t work. Need to return it
No, I would not recommend this to a friendNot satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied with this product and I think it would be better for me to get the other version if Roku and not just the stick.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both are dead. Will not flash green to re pair with tv. One died in December and the other in June.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to work, they send you to a pro that you have to pay for to figure out how to fix it, not paying for that
No, I would not recommend this to a friendRoku failed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product lasted 5 days and then overheated and then crashed. Very disappointed in the product quality.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Danny, thanks for your feedback. To resolve your an overheating message, we invite you to visit: go.roku.com/tempcheck.
If you issue persists, please send us an email at customer.advocate@roku.com so we can help.
Thanks!
Roku Customer Advocate
Won’t work after 1 year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cost me $70. Now I have to buy another one just a year later. Very disappointed. Junk.
No, I would not recommend this to a friend