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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 11188 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, including impressive bass, and the comfortable, perfect fit of the product. They also appreciate the long battery life, affordable price, and appealing design options. However, some users have noted concerns regarding connectivity range, lower than desired volume, and a less effective transparency mode.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 556 Showing 11,101-11,120 of 11,188 reviews
  • Rated 3 out of 5 stars

    Trouble hearing voice on phone calls

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great just when I’m in the phone people can’t hear me very well

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are excellent. Very easy go .. easily connects to android and Apple ... fits really well into my ears.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I don't like them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It falls out my ears all the time and the voice is very low

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Like the one studios

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like them returned to get the beats studio buds with the hook

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    MAKING DR. DRE RICH

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT BAD , BUT OVERPRICED FOR THE QUALITY. GET THE JVC HEAD PHONES FOR CHEAPER

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Charging case lasted less than a year

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was gifted a pair for Christmas. They were purchased on Black Friday and gifted over christmas. The charging case quit working 2 weeks ago rendering the ear buds useless. Disappointed in this product..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Bets

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son ready love this product I got him from y’all I will be ordering from y’all again soon

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for my husband and he works in a noisy warehouse and he says they work great !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second pair of beats. The noise cancelling feature works well and the sound is nice and crisp

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy to use. Also has tracking features threw the beat apps from Google play

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    NOT WORTH IT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXPENSIVE HEAD PHONES AND OVER PRICED . SPEND LESS AND GET JVC

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worst BEATS Ever!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst BEATS I've ever puchased. I have the BeatFkex and headphones. These are literally ONLY decent for listening to music. The audio quality or lack there of for phone calls ia HORRIBLE!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not What I Expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not as impressed as with these earbuds as I thought I'd be. They aren't comfortable in my ear and i have experienced them disconnecting at random times while i am listening to music or streaming.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Sounded great, but broke

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received these in the mail and returned them two days later. Wouldn't charge and would randomly stop playing. I do have to say for the little time I had, they were some of the best soundings.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sound Beats Out The Rest Amazed At The Sound Quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, noise cancellation is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don't waste your time or money on these.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you are better off buying lower priced skull earbuds. Noise cancelling is great. Sound volume is low even when turned all the way up. Poor bass but the sound is clear and crisp mids and highs. Often falls out of hear so not recommended for exercise or any outdoor activity. Connectivity is weak. Constantly having to reconnect them via bluetooth. As for using during phone calls weak mic.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    DON'T WASTE YOUR TIME

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your time on the refurbished products. Bought these two separate times and had to return them both because they wouldn't connect or the case wouldn't charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    THESE HEADPHONES DON'T WORK WELL EITHER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought these yesterday (unopened box by the way) and I was excited to use them. I had to exchange my previous headphones jbl's from the same best buy because the left earbud wouldn't work correctly and would not connect. Thinking that these headphones would be good I got them. FIRST DAY I OPENED THE BOX THE SOUND WAS SUPER CHOPPY AND I COULDN'T UNDERSTAND ANYTHING. I am very upset that each headphones I get here don't end up working. It's ridiculous. That's not the only issue I have a phone I bought at best buy that sometimes freezes up on its own too but if I go back I have to pay $40 extra out of my pocket because I opened the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No ability to charge them since they do not come with a charger. (the cable they give does not plug into the wall outlet, therefore, considering it as no charger provided) You only get a USB C cable, which isn't the standard USB, so you can not plug it into your laptop, or your cell phone charger. You'll have to purchase a charger for these. Shame on Beats Also no ability to use them since they do not come with any instructions, just a brief mention of how to pair them. No explanation as to the features or what each button does and how to use them. Terrible! Premium product that went cheap on the basics.

    No, I would not recommend this to a friend