Customer Ratings & Reviews
- Model:
- 24V-TB-LTE
- SKU:
- 11123805
to a friend
Charger is defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and my charger says its green and ready yet only blows a few minutes and stops. My sons each have one that we bought them and theirs stays on for much longer. My charger is defective and now I am stuck, restocking fee and no returns. Not a good policy.
No, I would not recommend this to a friendBrand response from Snow Joe + Sun Joe
Posted .Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the difficulties you are experiencing with your Sun Joe 24V-TB-LTE charger and tool. This is certainly not the level of quality or service we strive to provide.
To help resolve this issue promptly, we would like to further investigate the situation, including checking the charger and battery performance. Please reach out to our dedicated support team at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team will work with you to determine the best solution and ensure your tool operates as expected.
We truly appreciate your patience and the opportunity to make this right.
Best Regards,
Customer Service Team at Shop Joe