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Customer Ratings & Reviews

Your price for this item is $1,499.99

Customer reviews

Rating 4.2 out of 5 stars with 162 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are impressed with the ZIP eBike's easy assembly, long battery life, affordable price, and range of 37 miles. They appreciate that it is easy to put together and that the battery lasts well, making it suitable for long commutes or rides. Some customers also mentioned that they got it for a great price compared to competitors. However, a few concerns were raised about its durability, weight, and brakes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 162 reviews
  • Rated 2 out of 5 stars

    Falling apart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cables keep disconnect, parts are not stable, not strong enough bicycle

    No, I would not recommend this to a friend
    • Brand response from SWFT Team
      Posted .

      We sincerely apologize for the inconvenience you are experiencing with your Zip. We understand how frustrating it can be, and we want to make things right for you. Please don't hesitate to reach out to us so that we can assist you in resolving the issues you are facing.

      Our dedicated support team is here to help and will be more than happy to address your concerns. Please reach out to hello@rideswft.com for assistance.

      Don't forget to register your ride using this link: https://rideswft.com/pages/warranty-registration .

      Thank you!
      Team SWFT

  • Rated 2 out of 5 stars

    A few problems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speedometer and odometer don’t work. It will power out randomly. I like it a lot otherwise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    more bike for your buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bike to own very comfortable and for the price you can't beat that with a stick, I recommend it 100%,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TRASH

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ABSOLUTE DOG WATER, DIDNT LAST 2 WEEKS. DO NOT DO IN STORE/AT HOME REPAIRS.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy straight up DECEIVING its customers lol

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 star cause the bike is decent enough honestly, but be warned, 37 mile range is a lie, it’s weird they can get away with that. When you get the bike it clearly says “27 miles pedal assist, 22 full throttle”. I promise you won’t even get that lol. It’s cheap from China. And to return it they charge you 200. I guess you can lie and get away with it today. Come on man!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not last

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically fell apart in less than six months No warranty follow up in just going to throw it in the trash.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Awesome bike for the price, tons of fun!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd buy this bike ASAP before they (1) raise the price or (2) sell out. This is a great bike, and everything good about it is made better by the price. Anything remotely close in design and quality to this bike sells for around $2k these days. It is FUN to ride, and I appreciate that you have the option to use pedal assist or the twist throttle, both of which work great. Assembly took less than 10 minutes. I have ridden this bike (while lightly pedaling) around town several times for an hour or two and the battery indicator never left full charge, so I have no doubt the 37 mile range is attainable. The Shimano switch gear is of mid range, and perhaps my only criticism of the bike is I'd like to have some additional gears to do pedal assist as the bike approaches 20 mph. As it is, when in 6th gear, your feet are basically spinning freely because you can't keep up with the motor. Frame quality is good, with clean welds. (My other bikes are Specialized road and mountain bikes, this one compares favorably to them). I like that this bike has more of a vintage motorcycle style than a normal e-bike. I'm 5'10" and it fits me perfectly. My wife is 5'4" and she can straddle the bike on her tiptoes, so if you are any shorter than that you might take that into consideration. It's actually not that heavy, and I loaded it onto my hanger style bike rack with no problems at all (I did remove the battery to save that weight when lifting it.) Overall, this is a great value and I'm really glad I added this bike to my collection!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nahhhb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t come with a battery so I return. Not really happy about that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great ebike at great price point

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assembling the bike upon arrival was straightforward. It consisted of unwrapping the bike from the box, attaching the handlebars, pedals, and electronics. All the tools needed for assembly are included. Side note: while I do have the benefit of having assembled bicycles before, I still think this would be an easy assembly for someone who hasn’t. This bike feels built well. The frame feels solidly constructed and has not flexed on me. The long seat is comfortable. The weight capacity is 265lbs so I was unable to test with another passenger, but it felt like I could have fit another person on the seat with me if I needed to. I would love to see them release passenger foot pegs; I will likely add bmx pegs to the back wheel to serve the same purpose. The front suspension makes navigating city streets with ease and comfort. The mechanical disc brakes work really well. I tried both pedal assist and throttle. I personally found pedalling to be awkward based on ride height, but I thought using the throttle was amazing. The performance of this bike at this price point is a great value. This bike easily gets up to 20mph, which I've found great for getting around town. With a 500w motor, acceleration is good. I noticed a slight decrease in acceleration/speed on the second half of the battery. I did not get the max 37 mile range as I like to max out acceleration and speed at all times, but it was enough to hop around neighborhoods in Chicago. The controller is minimal but effective. One is able to adjust power assist settings, enable lights, enable cruise control, and track the trip mileage. It has a backlight which is nice for evening rides. Overall, I’ve really enjoyed my time with this bike. If you’re looking for an entry level moped style ebike, this is a great option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sift e-bike

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dope clean easy to use good for you. If something is less then a mile away this is $25,000 cheaper then a car. I might even buy a 2nd one for no reason

    I would recommend this to a friend
  • Cons mentioned:
    Seat comfort

    Rated 1 out of 5 stars

    Electric riding only or riders 5'7" or less

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I strongly recommend NOT buying this bike for numerous reasons. I was told that the bike was useful for riders up to 6' 1" in height. I asked SWFT support BEFORE ordering this model. I was concerned, because the seat height and headset are NOT adjustable. Based on the proper measurement methods, the rider height is for a rider around 5' 6" to 5' 7", not taller than that. This is what it is if you EVER intend to pedal, which I do. ANYONE TALLER, WILL HURT THEIR KNEES! SWFT support does not answer their phone or emails. The few responses I did receive were useless waste of time. The bike is junk, the company is a non-responsive joke and you need to be a kid to ride this bike. Anyone taller than 5'7" is doing damage to their knees or not pedaling at all, just using electric like a mini-bike. The seat is too wide to pedal, it is painful to the inner thighs. Forget SWFT and this bike. Look at something better. SWFT told me to return it, but I can't. Past the return date. No more replies from SWFT.....ghosted by them.

    No, I would not recommend this to a friend
    • Brand response from SWFT Team
      Posted .

      We believe there may be some confusion as we have responded to all your emails. In our replies, we apologized that the ZIP bike wasn't meeting your expectations. We mentioned that the bike had been tested with individuals of various heights, including those who are 6'3", who found it comfortable to ride. We suggested returning the bike if it wasn't going to meet your needs. According to the purchase date you noted on your warranty registration, you were still within the Best Buy return period. We are unsure why you feel we "ghosted" you, as we responded to your emails. Your last message reiterated that the bike would not work for you, to which we had already advised returning it. Please note that the ZIP is one of our best sellers.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A lot of ebike for the Buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assembled it out of the box in under 15 minutes. Easy to ride and looks good. Still need to read booklet to play with added functions such as assist level.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Non existent customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery performance is accurate. Ride quality not so much. It works to have a toddler sit in front of you, which i bought this for but didn't realize it doesn't fit well for an average male, or for that matter any one else. There is a reason single seat has been standard for a while. Having said that, operation itself has not been a problem for 8 months. At 8 months the right pedal came off and i can see that crank arm threads are all gone - terrible build quality for a relatively short period of time. Service is non-existent. Still waiting to hear back if they would honor their "one year warranty" after ten days. Wouldn't recommend overall as there are alternatives with much better value for money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great bike

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bike is great! Exactly as described! Has good battery life and is super fun to cruise around. Banana seat allows my little 5 year old to ride along with me!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Rider

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy Fun to ride Great quality Looks Great too

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    To many issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bike is ok but i had too much trouble with it so far first the front well touch the break and make it so noise even after adjustment so i have to take off the hall screw to ride it whithout any noise second light went off after second week I couldn’t drive it on nightso i end up buying a new lighti had a bad experience that mad me peace off

    No, I would not recommend this to a friend
  • Cons mentioned:
    Brakes

    Rated 1 out of 5 stars

    Worst product ever purchased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this bike for my son to commute approx. 3 miles to and from work. It ladted less than 5 mo. Continuous problems with the bike and broken throttle .I’ve also been trying to get parts from the company who has delayed me for 6 months until my warranty will run out this month saying they are behind on shipping. Worst product ever.

    No, I would not recommend this to a friend
    • Brand response from SWFT Team
      Posted .

      We deeply regret any inconvenience you may be encountering with your Zip. We comprehend the frustration it can cause and are committed to rectifying the situation for you. Please feel free to contact us again so that we can provide the necessary assistance to address the challenges you are currently facing as the Zip comes with a 1 year manufacturer warranty. Please note that if a replacement part is delayed and your warranty expires we will extend the warranty and ensure your bike is working properly.

      Our dedicated support team is here to help and will be more than happy to address your concerns. Please reach out to us at hello@rideswft.com

      Thank you!
      Team SWFT

  • Rated 5 out of 5 stars

    I love this electric bike

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this electric bicycle for two years and it is one of the best purchases

    I would recommend this to a friend
    • Brand response from SWFT Team
      Posted .

      It brings us great joy to know that you took the time to share your experience with us. Customer feedback plays a vital role in shaping our products and services, and we are delighted to hear that you had a positive experience. Your kind words motivate our team to continue delivering exceptional quality and exceed expectations.

      Thank you!
      Team SWFT

  • Rated 5 out of 5 stars

    You can now buy a spare battery contact SWFT web s

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can now buy a spare battery contact SWFT web site for the battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super bike

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very goodbike do what's supposed to do recommenda the bike 100%

    I would recommend this to a friend