Customer Ratings & Reviews
- Model:
- 27316060/5205203416
- |
- SKU:
- 8483036
Customer reviews
Rating 4.8 out of 5 stars with 2595 reviews
(2,595 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the Ibex Backpack, particularly its durability and ample storage space. Many appreciate the numerous pockets, excellent laptop protection, and comfortable padding. The size of the backpack is also well-received. However, some customers have noted concerns about the backpack's weight and price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Durability, Laptop protection, Storage spaceCons mentioned:Price
Rated 5 out of 5 stars
If you need a good travel backpack buy this one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this backpack to hold my computer and personal supplies while spending four months working in Norway. It is great for traveling around the city and Europe. It is very durable, protects the stuff inside and has many pockets to help separate your stuff. It is pricier than other backpacks but you get what you pay for.
I would recommend this to a friend Rated 5 out of 5 stars
Great Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice back pack for carrying laptop and school books
I would recommend this to a friendRated 1 out of 5 stars
Don’t buy it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst $100 I ever spent. Sticking in the shoulder strap unraveled after 1 month and the stitching in the hand loop also unraveled. Waste of money 0 stars for this product.
No, I would not recommend this to a friendBrand response from SwissGear
Posted .We apologize for the issues you've encountered with your recent purchase. We understand your frustration and disappointment with the quality of our product. We strive to provide high-quality items that meet our customers' expectations, and we regret that we fell short in this instance.
To assist you further and address your concerns, we kindly request that you reach out to our customer service team directly at support@swissgear.com. By contacting our team, you'll receive personalized assistance and guidance regarding your specific case. Please provide them with your order details and a description of the issues you faced, including the unraveling of the shoulder strap and stitching in the hand loop. Attaching any relevant photos would also be helpful for our team to better understand the situation.
Our customer service representatives are dedicated to resolving any concerns you may have and ensuring your satisfaction with our products. They will review your case promptly and provide you with the necessary support and solutions.
Have a great day
Rated 2 out of 5 stars
Not bad, but it just wasn't for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since purchasing this item I have returned it. It's not that it is a bad bag, but I didn't care for the style. with the metal zipper pulls that jingle like jewelry
No, I would not recommend this to a friendRated 2 out of 5 stars
Good backpack with week parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very robust looking backpack . But unfortunately it’s starting to break after a few months of usage. Please check the picture.
I would recommend this to a friendRated 1 out of 5 stars
Does not fit 17" Asus Rog laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on a whim when I picked up my new 17" Asus Rog. Of course, the laptop was in the box but this was the largest backpack. Had to find out that it did not fit, and returned it.
No, I would not recommend this to a friendRated 4 out of 5 stars
Laptop backpack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my teenage son. We'll see how long it lasts before he destroys it.
I would recommend this to a friend- Pros mentioned:Durability, Pockets
Rated 5 out of 5 stars
Worth every penny.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use this as a work backpack, I work remotely and have to tote a lot of laptops, phones, notepads, etc around and this has by way been the best backpack I could have purchased. It’s very durable, I like the rubber padding thing on the bottom of it to prevent thinning of the material. There’s so many pockets too which makes it super convenient to carry all of my gadgets. I really like the mesh zippered areas in the bag too.
I would recommend this to a friend Rated 1 out of 5 stars
Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got less than a month of light use on this backpack before it developed a tear on the top pocket. I have had other similar packs which have lasted ~10 years without developing such problems. Promptly returned for a refund.
No, I would not recommend this to a friend- Pros mentioned:Size, Storage space
Rated 5 out of 5 stars
WORTH IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had the Maxumm backpack from swiss prior for a few years and work great!! saw the ibex on sale and had to get it. Great size! fits the laptop, textbooks, binder, cords and bottled water NO PROBLEM! more little pockets and compartments than i know what to use them for!! BEST PART stand up right on it's own!! ALL my previous backpacks one placed on the ground would slouch and slide flat... this would get in the middle of the row, get dirty, people would have to high step over... just a pain... but the first time i set it down it just plopped upright without an issue and was easy to access during lecture! it has more than enough padding and was well worth the 62 with tax that i paid (considering i use it everyday to carry over $1,000 worth of computer and books etc.) considering the 3-4 year lifespan of my previous swiss i couldnt' pass up the opportunity to get this backpack... it's like...$20/year!! not shabby
I would recommend this to a friend Rated 1 out of 5 stars
must be made in china
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My last backpack of the exact same model lasted 10 years. This one made it 2 weeks. With interior ripping out between the separate pouches.
No, I would not recommend this to a friendRated 4 out of 5 stars
Useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use this for my portable electronics and it works great
I would recommend this to a friend- Pros mentioned:Durability, Storage space
Rated 5 out of 5 stars
Best Backpack for Laptops!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this about a week ago to protect my new laptop, and have used it every day since then. I spent about an hour testing out different cases and backpacks in the store, and this was by far the most comfortable. Though it is a little on the expensive side, I find it to be well worth the price for a number of reasons. There is plenty of space for your laptop, accessories, books, notebooks, and miscellaneous supplies. The front-most compartment is very well organized, so finding pens and such aren't a problem. Additionally, the back of the bag has some great cushioning that prevents your back from getting too hot while adding some extra padding for the laptop inside. Overall, this bag is extremely ergonomic, spacious, and functional.
I would recommend this to a friend Rated 1 out of 5 stars
Does not fit a 17”
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not fit a 17” laptop. Could barely zip closed. Does not have any protection
No, I would not recommend this to a friendBrand response from SwissGear
Posted .The IBEX backpack does fit up to a 17" laptop. Some laptops are thicker or thinner than others.
Rated 1 out of 5 stars
Worst backpack ever.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hole in bad without much use. Strap that goes on shoulder broke as well. Never again.
I would recommend this to a friendBrand response from SwissGear
Posted .Please contact Swiss Gear customersupport@swissgear.com for filing a warranty.
Rated 1 out of 5 stars
Not a good quality bag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good quality bag as I see bag threads are not well stitched
No, I would not recommend this to a friendBrand response from SwissGear
Posted .Thank you for the review.
We're sorry to hear that you are not 100% satisfied with your Backpack. These issues are certainly not in line with the quality standards expected from our products.
Please contact our customer service team at support@swissgear.com.
We will be more than happy to learn more and help resolve the issue.
Thank you
- Pros mentioned:Laptop protection, Pockets
Rated 5 out of 5 stars
More than meets my expectations!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots and lots of pockets. I travel 1-2 weeks each month and this was a great upgrade over my previous SwissGear backpack. Love the travel strap they added to help secure it to your luggage handle and the quick access pocket at the top is perfect. Straps/padding are very comfortable. May not be the best 'student' backpack but for the travelers who has to lug around a 17 inch laptop, cords, tablet, books and binder....this was perfect for my needs. Might be ideal for you. Go to the Best Buy store to demo it for yourself if its in stock.
I would recommend this to a friend Rated 1 out of 5 stars
straps do not hang to support with any weight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the backpack and will be giving away. I reached the 30day return and do not have the receipt with me to return it
No, I would not recommend this to a friend- Pros mentioned:Durability, Storage spaceCons mentioned:Weight
Rated 5 out of 5 stars
EXCELLENT PURCHASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised when receiving the backpack because its appeareance, it looks very nice and modern. Storage space is very good, with compartments everywhere, even now I've just discovered another. The materials seems to be long lasting (still not having so much time to prove it) and looks good quality. The only note abput it is the wheight. Maybe because of the size and lots of compartments, but i feel it a bit heavy. Very important: my laptop is hte Gateway NV7802, 17.3 inches, and fits exactly. I'm glad to have this backpack.
I would recommend this to a friend - Pros mentioned:Durability, Storage space
Rated 5 out of 5 stars
The best backpack
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was on a business trip and needed to replace my old backpack. My brother has one exactly like this so I asked his opinion. He said it was one of the best purchases he'd ever made. I've had mine for about five years and use it most days. It looks almost new, other than a strap pull which was destroyed by an office chair wheel. It has great protection for the contents, the organization is excellent. It's extremely durable. I haven't had any complaints. It does have a LOT of pockets, so make sure you check all of them before taking a flight - to make sure you didn't unintentionally leave anything inside. I can't think of any downside to this backpack.
I would recommend this to a friend
















