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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 771 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers commend the 9" Dual Screen Portable DVD Player for its excellent picture quality and ease of use, finding it a good value for the price and great for keeping children entertained during travel. However, some customers reported issues with low volume, DVD playback problems, and the straps' effectiveness. The lack of a rechargeable battery was also a point of concern for several users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 771 reviews
  • Rated 2 out of 5 stars

    For the price, I wanted it to be more durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, I wanted it to be more durable. We travel and using this on roadtrips with the kids I wanted to make sure this could withstand the jolts of the car ride. Overall it did. But was hoping the quality of the product would be a little better for the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for road trips.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work when cold. Make sure you bring it inside.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what its function is but it has many wires

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not quite what I needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with forward and rear facing car seats. Worked when tested in the house but fuse blew when used in the car before I even turned the power on. Returned and got a different one for double but w a y worth the extra money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dvd playback

    Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return after two weeks. Player would not read movies. Gonna give them another shot. Hope this new set works better than the first.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used once

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First initial thought was pleasant, however soon found out that all was not well. The connection between the master and slave was weak. I had to adjust the connection several times so both screens could play. If I hit a bump our my kid bumped it, it would lose both sound and visual. Next when searching for chapters the master froze and would not find the chapter. I tried using both the main menu chapter selection and the forward chapter button, both unsuccessful. Do not buy especially with only 15 day return policy best buy has.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It was what I wanted but only one screen worked.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't to pleased , bought this for my granddaughters to use during our trip to myrtle beach and only one screen worked.. wasn't to happy about that, and they weren't either..

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rated it a 2/3. The hookup is weird. They should be facing each other but they are on opposite sides. And makes it difficult to stretch the cords. The sound isn't very loud

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad mounting system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strap brackets are really weak one broke less than 30 min from time of installation. The strap wasn't to tight. Only tight enough to hold the screen in viewing position. We were on a trip withe our grandsons. I stopped bought Velcro tape to hold it in place. Just a few short miles later the othe side gave way. He had to hold it in his hands to be able to watc the movie. I would not recommend this product to anyone, it wasn't abused or installed wrong just a very weak point in the mounting system.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not the product I expected. It wouldn't work in my car which defeated the purpose of a portable DVD Player.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very cheap quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed with the product that I received. When I went on a road trip this week, my son was using this portable DVD player to watch some movies. The car just moved slightly, and the whole band broke. He had to hold the T.V the whole time, which was extremely uncomfortable for him. This product has very cheap quality, and I expect better products from Sylvania If I continually receive this types of product I will have to think twice before buying.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dvd playback

    Rated 1 out of 5 stars

    Doesn't read from USB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product mainly because it has capacity to play from USB. I am never able to play movies from USB. :(.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screens are very sensitive, used one time and one of screens is ruined by unknown reasons... lost money on that still able to use the second screen alone

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overall ok

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was just okay didn’t stay attached to seat very well as a result it broke and had to be returned more than once

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They broke the 3rd day we had them. From the moment we took them out of the box they would skip every few seconds while watching a movie.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dvd playback

    Rated 1 out of 5 stars

    Bad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just 1 day working and stop reading DVDs, try different disc and same think...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    cheaply made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exchanged twice for failure to work within the first week. Not happy at all and wouldn't recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Check Box carefully before purchasing if possible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was supposed have been a dual screen system it came with one monitor, a carry case, two headrest mounts, a connection to connect to a tv, a a/c power cord and the cables to connect to the other monitor. This was a replacement for another that I bought that had quit working after two uses. Missing second monitor and D/C power cord for a vehicle.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this in March of 2017. It is not used daily or abused. It is fixed to the headrest in our van. Today it stopped working and sylvania only has a 90 day parts and labor warranty. It's cheaper to buy a replacement than have them fix the player. 90 day warranty is horrible.Way to stand behind your product Sylvania!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great (while it worked)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turned on and it worked great, then realized that it was a huge line in the screen.

    No, I would not recommend this to a friend