Customer Ratings & Reviews
- Model:
- H7P38W
- |
- SKU:
- 6617548
Customer reviews
Rating 4.2 out of 5 stars with 204 reviews
(204 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 300 Sq. Ft. 7,000 BTU 3-in-1 Smart Portable Air Conditioner's cooling performance, ease of setup, and quiet operation. Its portability and relatively compact size are also frequently praised. While some find it heavy, the smart features and connectivity options are seen as significant advantages. Overall, the positive feedback highlights its effectiveness and convenience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
STAY AWAY FROM THIS UNIT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit did not work at all. It constantly shifts to fan mode and does not cool properly. Additionally, it leaks so much water I have to change it every couple hours. It's impossible to keep on overnight because the bucket holding the hose gets overflowed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NinaM, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
AC unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cool as good as I thought it would. And also the hose that connects to the window is too short.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JesseS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
air conditioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item was missing parts and doesn't synchronize with Bluetooth
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi FerdinandB, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
It’s stopped blowing cold air
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s only been a few weeks and it stopped blowing cold air
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Julie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Air conditioning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too noise. It’s was keeping my daughter up at night
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EdwinB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tlc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its design is small and it costs me to cool the place where it is placed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertoL,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid this ac unit at all costs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was missing the drain hose . Hooked everything up properly and condenser never turned on. Didnt work at all
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nick82477,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Couldn't use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how well it works. It kept blowing a fuse in my 3 bedroom apartment.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Madhi,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. This unit is rated at 1,000 watts and 8.5 amps. You may want to consult an appliance specialist or electrician to better determine the limitations of your electrical system.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not RECOMMEND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.if i could give this no stars i would... ac? more like a heater
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JesusC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to help cool a room while the ac was down and this didn’t do a thing! Don’t even waste your time!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LatashaD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Let down
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like there’s better options to purchase this ac unit is pretty weak and doesn’t really cool the room that well works great as a fan though.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianL, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Portable AC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit hardly gets cold.Had to return it and buy another brand and work perfectly
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi wildmanmtampa,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not cool down my small room, infective, don't recommend
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanielC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not work would only cool for a little
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Daleb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Cooling performance, PortabilityCons mentioned:Weight
Rated 5 out of 5 stars
Cool nights this Summer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be forewarned, although portable, this unit is heavy! After a bit of wrestling, I was able to remove it from the shipping materials. There are a few parts, but setup was easier than I thought. The most difficult part of installation was determining where to put the unit. Find a spot near a low window and an electric outlet. Be sure the electric outlet is near the floor. The electric cord measured 55” or so for me; however, the electric cord is a bit curly so it’s probably five feet if it was straight. The unit has wheels so it’s pretty easy to move around. The exhaust hose outlet is 8”. It fits into a window slider that is 20.5” and has two extension pieces. I wanted to put the unit near a 13” window. Again, invest the time to figure out where to put the unit. Rearranging furniture is probably involved. Read the installation instructions. The air conditioner must be plugged into a grounded outlet, three prongs. I did that. After about two minutes, it tripped the breaker. I reset the breaker and then the air conditioner unit, lights and TV stayed on. The instructions said you must wear protective clothing and anti-static gloves. I don’t think anti-static gloves are common in most households, perhaps those should have been included? The lowest temperature is 64 degrees. Set at 64 the unit did a good job of cooling a small living area. The remote control is convenient but has to be used fairly close to the unit so you might as well use the menu on the unit itself. The unit has filters that do need to be cleaned and are reusable. Looking forward to using the sleep setting, only available on the remote, this summer when its 115 degrees. It will keep the bedroom cool without cooling the entire house and hopefully keep the utility bill down. Overall, the TCL air conditioner is exactly as advertised. Easy to setup. Portable, aka rollable and cools a room up to 300 square feet.
I would recommend this to a friend Rated 1 out of 5 stars
Sale 16 day's after buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went down in price 150 16 days after purchase. Couldn't price match.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Missedout,
Thank you for taking the time to provide your feedback. For further assistance regarding pricing or price matching, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible.. blows warm air. It was an inconvenience during these hot days .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kimm, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Need help from Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No colling, contact TCL, asked me find solution with Best Buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChengjunY, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
- Pros mentioned:Cooling performance, Noise level, Portability
Rated 5 out of 5 stars
Very happy with this versatile unit.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TCL 7000 BTU Smart portable air conditioner, fan and dehumidifier is so versatile, easy to use and works great. This unit is so much more than just a smart air conditioner, which is nice itself, it's also a fan and dehumidifier which makes it useful year round. Fitting the install kit into my window took some work. I have normal windows, nothing odd sized, overlarge or elaborate, just basic double pane horizontal sliding windows. Trying to place the sliding kit in the window either covered the vent hole or left too much space to fill in with the included foam seal. There are instructions to cut the panel if necessary but I was finally able to find a spot to work without the need to cut. Once the panel is installed it's just a matter of connecting the vent tube, plugging it up and turning it on. It can be set up and used without the app from the touchscreen panel on top of the machine. But the app and voice control are so convenient. Noise level is as expected, the night mode helps for sleeping especially if it's in a bedroom. It's early spring so lots of rainy days. The fan and dehumidifier settings are more useful right now. They work to help dry out the house from the humidity of the rain. The cooling of the air conditioner is working well and will be a great comfort in the coming warmer months. I really like the portability of the unit also. It rolls around easily and could be switched to another room , if needed.
I would recommend this to a friend - Pros mentioned:Cooling performance
Rated 4 out of 5 stars
Good Prefoming AC to Help Your Room Stay Cool
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the summer heat starts to ramp up, some may want to find a portable air conditioner to help stay cool in their houses. The TCL 7000 BTU Smart Portable Air Conditioner offers many a solution to this problem. When considering a portable air conditioner, you first need to consider the sizing. This system is rated as 7000 BTU. That may not mean much, but it has an equivalency of being able to cool a 300 square foot room. How well it does that, I will discuss later. However, I wanted to test it out in my bedroom which is a bit smaller than that. Set up is fairly easy. You will need to make some considerations before doing it though. The most important thing with this portable AC (as with pretty much and portable unit) is you must have ventilation. This particular unit is a single hose design. What this means is that a single hose hooks up to the back to the unit. It must then vent the air out of the house in some way. Generally this means having the vent go to an open window. All the parts to do this are included with the unit and setting this up is still fairly easy and quick. There are some window configurations it will not with so you might want to make sure it will work before buying. But generally, as long as the window is less than 59 inches (about 5 feet) wide and does not open at an angle, it will likely work. In regards to a single hose, this will be used to push the warmer air out of the room or house. If you don’t have an available room, you will need a hose made either going outside or into the roof to go to the attic. Due to air being pushed out of the room with nothing necessarily to replace the air, this will create a bit of a vacuum in the room. So air from other room with be sucked into the cooler space due to the negative pressure. This may make the unit work a bit harder than a dual vent system, but I felt it needed to be mentioned. Once it is set up, it is ready to use. There is a nice remote control that you can use to activate the system. But once you turn it on, it begins to work. The system really works as a 3-in-1. You get the use of the AC but also get a fan and dehumidifier. This will actually work to pull moisture out of the air and make it cooler for you. The dehumidifier has a reservoir in the unit. If you live in a very humid area, this can cause a bit of a problem. You may need to hook up a hose to the back of the unit for drainage or have to drain the unit regularly to make sure it doesn’t fill up. This is just something extra to consider when placing and operating the unit. The unit operates with two different fan speeds. I personally would have preferred a third fan speed, but this does the job. I was surprised with how quiet the unit seemed to operate as well. Even when running on its highest fan speed, the unit really sounded no louder than a refrigerator. I had no problems sleeping with the unit running in a bedroom. The unit has a reasonable footprint. The unit is roughly 15 inches by 15 inches, so it should be able to fit in most spaces. I will point out that some additional space is required in the back because of the vent line coming from the unit. This may add another foot from the wall, but it still will work in most settings. The unit weighs close to 50 pounds. Moving it room to room was easy because it can just slide on its wheels. However, if you need to move this up and down stairs, you may need some help getting the job done. The unit is rated to work in rooms up to 300 square feet. I did experiment using it in a room with an elevated ceiling. It was able to make it cooler in the room, but it did not do a great job and got overworked a bit. So when looking at the 300 square feet, assume that is for a room with standard ceiling heights. In the end, I was pleased with how well the unit performed. The room got cooler and worked as expected. However, there are still a couple of issues to point out. Again I would have preferred a third fan speed. Also being a single vent system may be an issue for some. There is some work to get the unit set up in a room too. While it is portable, I really did not want to keep moving this room to room as I went other places in my house. And each room that you move it too needs to have a way to hook the vent up too. For that, I mostly just wanted to keep it in one spot. I think the biggest issue may be related to where people live as well. In high humidity areas, this unit will take a lot of water out of the air with the dehumidifier mode. The unit can handle almost 9 gallons of water per day. Unless a drain hose can be hooked up to the unit, you may have to drain the unit a few times per day. Over a long summer, that may be annoying. I am not sure this is best suited for places like Texas unless a drain hose can be always attached. In conclusion, the TCL 7000 BTU Portable Air Conditioner worked well. The room was cooler and comfortable compared to other areas of the house. Even though it is portable, I still felt is was more of a hassle to move room to room, but each person can decide that for themselves. For me though, the process of removing the vent line and setting that back up each time I wanted to move it was more trouble than it was worth. Also I think in high humidity areas, there could be a lot of daily maintenance associated with this unit. Then it becomes a trade of between the portable AC and perhaps a high end oscillating fan. But the unit does what it says. If you are in the market and want a portable AC, this unit will perform well. I recommend this product for those in the market.
I would recommend this to a friend














