Customer Ratings & Reviews
- Model:
- 32S335
- |
- SKU:
- 6420959
Customer reviews
Rating 4.6 out of 5 stars with 1147 reviews
(1,147 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, and Roku integration of the 32” Class 3-Series 720P HD LED Roku Smart TV. Many customers commented on the great picture quality and build quality for the price. Customers also appreciated the ease of setting up the TV. Some customers mentioned that the remote control is not great, but overall, customers are happy with their purchase.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not amazing. Picture looks very choppy, color tint is off. Just looks 'cheap'
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CocoLab,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad display,
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my boys room so that each of them had a tv. This seemed to be an inexpensive and quality item. This was an open box item. Everything work however my main displeasure stems from the quality of the display. I have this on the wall next to a 5 year old Sanyo Roku $100 tv. This item was $100 open box. The Sanyo on the same settings has much better vivid colors. This item seems to be less color and more fuzzy bright white that makes the picture like a faded tv shirt. I am not sure if this is because it’s the brand quality or it’s open box nature. I’m dissatisfied with the picture quality and will be cautious about buying this brand in the future
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mark,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
don't expect more for price range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is simple ok, I did not expect any nice feature for this price range.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JCdeltoro,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Awful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all the screen doesnt measure 32" like my old one it measures 28 1/2 inches and it is a pain every time you turn it on you need to use the tv remote to get thru the roku screen so you need 2 remotes to turn on I hate it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jferr3,
Thank you for taking the time to provide your feedback. Per industry standard, TV screens are measured diagonally. This TV has a diagonal measurement of 32 inches, while the overall width of the TV is 28.8 inches. Additionally, our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control select features on the TV. You can visit https://support.tcl.com/us-remote-codes for more information. If you do not see your specific remote, you would need to contact the remote's manufacturer to obtain the remote code from them. Furthermore, you can program the TV to turn on to a specific input by going to Home>Settings>System>Power>Power on>Select the option that works best for you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair in every way....not great but definitely not awful
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vivian,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
VERY SMALL TV CONTROL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with the product no clear info to use
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble using your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Order elsewhere or receive wrong item!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a TCL Roku and received an Insignia FireTV. Realized the night before Christmas and had to gift. They refused to credit the difference in cost even though they sent a cheaper TV. Last time I order here.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MelissaT,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your online order. For concerns regarding an order, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Wrost tv in my life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Neaver buy this tv after 6 months if I change channel from YouTube to Netflix screen went black and come to main screen so don’t waste your money
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kuldeep77,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Didn’t make it a year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a year had a line going through the screen. Had to go through hell with the warranty company in order to get a replacement.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Carlito,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Please do not buy the TV if you have bad eyesight.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HATE HATE HATE THIS (expletive) TV BECAUSE THERE IS NO WAY TO INCREASE THE LIVE TV GUIDE FONT SIZE!!! I have searched the Internet and YouTube videos for answers. I would give this TV zero stars if I could just for the fact that they overlooked a large portion of the population.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Semabo,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor sound quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad sound quality. Really disappointed. Brought it back and exchanged for my usual Samsung
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CatheyP,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible Audio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio on this TV was terrible. Some channels would sound normal as long as the source contained higher pitches but as soon as someone with a lower voice or a deeper sound played, the audio would sound garbled like it was clipping. It would do this even at low volumes and on all channels. Maybe this unit was defective, but I'll be returning it anyway since it's so bad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Thurman,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TLC 32'
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the TV works fine but the remote never worked, bought a new in Amazon. I think TLC has the best Roku TVs by far
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi UFSN21,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi connectivity
Rated 1 out of 5 stars
WiFi won’t stay commected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. Will not stay connected to the WiFi. Drops connection constantly.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AHill,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV staying connected to WiFi. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Best Buy is Sears 5 years ago
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend buying on Amazon’s for free shipping. Whoever thought it would be a good idea to turn their back on Elite Plus members must have also worked for Sears. Best Buy won’t exist in five years if this keeps up.
No, I would not recommend this to a friend- Cons mentioned:Speed
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is slow and poor quality. Regret buying. Don’t buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
No way
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would warn that you must purchase the Roku membership to even use the Roku features of this TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Thopp,
It is completely free to activate the TV, and completely free to create a Roku account. I am afraid it looks like you accidentally went to the wrong website for activation, and somehow went to a scam website. As I said, it is completely 100% free to activate your TV. If you would like help setting up your TV we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture is Good. Software inconsistent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software would randomly kick out to the main menu while viewing YouTube TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joel,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Roku TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku was not for my household. Unfortunately I went to return the TV & anetna 4 days after the return policy. I thought it was a 30 day return policy & return policy is now 14 days. My fault!!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do you feel Lucky?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful not to bump screen. It doesn’t take much to damage it. Then that’s a physical damage, no warranty. Bought it for somebody living on 853.00 a month social security. Told them to be xtra careful with it, fragile I think. Well, cheapest thing out there,so got him another one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Buzz,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support